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Gearbest
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Gearbest

gearbest.com
Spain
2 reviews
0 helpful votes
Follow Roberto C.
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I ordered the xiaomi mini router near to 11/11 and, after comparing, when other stores promised a low price for this router that day, Gearbest have better price at a normal day.
Very fast shipment. It was my 3rd order at Gearbest and i will repeat with them!

Date of experience: November 19, 2015
Netherlands
1 review
0 helpful votes
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Best of China store
December 20, 2015

Since a couple years i am buying from stores over the internet from China.
But most of the time i get 1 good order and after that it goes down.
So recently i did my first buy from Gearbest.
I read they are a bit more expensive and after some research it came down 1 dollar more.
Or even cheaper, so it has to do with what you are buying and the moment you buy it.
Because they almost all the time have sales and discounts.
But heres the kicker, I noticed that the quality of all the items i bought is way better.
So that check every item and probably when it comes in and when it leaves there company.
This is what i presume, not 100% sure but every item is in perfect working order brand-new no scratch on it in original box they contact you before shipping and if you are good with it they ship it you get a picture of the package and VOILA!
You also notice you are a customer and no number.
They take the time to please you and are very friendly.

Date of experience: December 20, 2015
Slovakia
1 review
0 helpful votes
Follow Andrej J.
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Best shop for any kind of gadgets
April 27, 2018

Gearbest is the best shop for any kind of gadgets. They have many warehouses on almost any continent and they can provide toll and customs free shipping (at least for europian countries).
I've bought many things from gearbest including expensive as for example tablet and everything runs smoothly.

Date of experience: April 26, 2018
Greece
1 review
2 helpful votes
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Excellent online store
July 5, 2016

I have been a customer of GearBest for only 2 months and I am more than satisfied with the service. I live in Greece and I am a hardware and gadget reviewer.

The nature of my work makes the shopping decision very important.

I have made 2 orders from which both were delivered in a timely manner. Both of them were also excellent in quality, in official boxes and good packaging. Also, I have compared the prices on e-bay. Ali-express, banggood and gearbest and the latter had the best prices overall.

Support on one of my orders was excellent also.

I will continue shopping from gearbest as long as I am satisfied with their service. Up to now I am more than satisfied.

Date of experience: July 4, 2016
Morocco
1 review
0 helpful votes
Follow Abdessamad K.
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Its my first shoping experience in internet, really his service is very good and its about 20 day to got my order in morocco with free shiping its be a nice experience for me and i will repeat it in the future with him because im trust gearbest.

Date of experience: August 22, 2015
Ukraine
1 review
0 helpful votes
Follow Dima K.
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The lowest prices, the ability to pay points, a huge range of goods. I've been buying products in Gearbest since 4 years ago, and so far I have no doubts I've been buying in the right shop. Anytime there were a problem, the costumer service will answer in a maximum of 2 days and will solve your problem.
I am very satisfied!
This is a super store that I will recommend to my friends!

Date of experience: April 10, 2018
Lily L. Gearbest Rep
over a year old

Dear Dima,

Thank you for your appreciation.

If you have any concern about our website, please feel free to contact us.

Thank you,

Gearbest Customer Service Center

Florida
1 review
4 helpful votes
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I just bought a uav from them after reading reviews about the product I decided to try and cancel my order. However after 49 mins waiting for there online chat and them closing my resolution tickets and not having a phone number listed on there website ( I did try the one listed on here 15 times with some one heavily breathing on the other side) I strongly recommend finding some place better to shop

Date of experience: October 12, 2015
Lily L. Gearbest Rep
over a year old

Dear Justin,

We are so grateful for this feedback. It means a lot to us.

We can not apologize enough for the inconvenience caused for you.
Could you please tell us your order number or ticket number so that we can offer you a better solution?

We want to say thank you for providing us with important information about your situation.

Best regards,
Gearbest.com

Ohio
6 reviews
17 helpful votes
Follow Michael K.
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I ordered an item from Gearbest on 08/18/15 it's now 10/06/15 and I still haven't gotten it. They no longer respond to my ticket that I started to find out what's going on. I've submitted a complaint to the BBB and the company hasn't responded to that either - to my knowledge. They do everything to get your money and then they leave you hanging. I will NEVER buy anything from this company again, or any of there affiliates. Most of the good things I see written about them I've a very hard time believing it's true. Beware if you buy anything from them, your just throwing your money away.

Date of experience: October 6, 2015
Lily L. Gearbest Rep
over a year old

Dear Michael,

I want to start by extending our thanks to you for providing your extremely valuable feedback to us.

From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
Could you please tell us your order number so that we can offer a better solution?

We want to say thank you for providing us with important information about your situation.

Best regard,
Gearbest.com

Ukraine
2 reviews
3 helpful votes
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It have everything
December 10, 2017

Gearbest have everything I need - low prices, free delivery, assortment, and most importantly - promotions and discounts, when you can buy something very good very cheap. Shipment is pretty fast, and support always help if I have any issues.
I can reccommend this store to my friends, great store!

Date of experience: December 9, 2017
Algeria
1 review
0 helpful votes
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Best online store ever
September 14, 2019

I bought a xiaomi¨smartphone (xiaomi mi 9). I received it to my country in just 5 days by DHL. This is the best phone I ever bought, it's original and the camera quality is stunning. All of this with an unbeatable price: the best price of this product in all Chinese stores. They shipped it 24h after making the order and the payment was through Paypal. I recommend gearbest for you guys.

Date of experience: September 10, 2019
New Zealand
2 reviews
25 helpful votes
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I had some issues with a shipment of Mi Bands, but after enquiring a bit I was contacted by GearBest and had some amazing customer service after getting through to the right person. My issue was acknowledged (by the second customer service representative) and I was given a couple of choices to solve the issue. Ended up very happy and satisfied with the outcome. Will definitely purchase again in the future!

Date of experience: December 5, 2016
Brazil
1 review
0 helpful votes
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Best smartphone purchase made
July 5, 2017

My order number: W**************
Buying from GearBest was the best choice I made! In the country where I live in Brazil, the price of electronics is exorbitant and sometimes it is not possible to buy a quality smartphone for a low price. It was then that I met the GearBest, a very cheap website, with quality products, attention with customers! What surprised me most about this site was the practicality and security that it provides. With multiple shipping options, security for purchase, plus fast and effective support! Shipping time was relatively fast, except for the company from my country, which usually delays orders. Other than that, just compliment the site!

Date of experience: July 4, 2017
Portugal
1 review
0 helpful votes
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Great shopping experience
May 20, 2017

Im using gearbest for a while and so far my experience is excellent, i order some products all came came nice and are excellent, good quality, still waiting for some orders i place recently.
Excellent customer service, very nice, polite, always there for help and any question or problem. They care for the customer and sometimes when ordering they can help choosing the right way to avoid any problem like the customs.
Sometimes they have very nice deals!
Recommend!

Date of experience: May 20, 2017
Ireland
2 reviews
6 helpful votes
Follow Kevin m.
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My first item buy on gearbest go it after 15 day second items order on 15/09 still not sanding till today 27/10 on the website they say they have the items but after orders they tell you to wait till they receive the item, you can wait forever and asked for refund, they closed the order but no money back on your account

Date of experience: October 28, 2015
Lily L. Gearbest Rep
over a year old

Dear Kevin,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

Could you please tell us your valid order number or ticket number so that we can check it for you? We will certainly follow your issue.

We value your patronage and wish to continue serving you in the best way possible.

Best Regards,
Gearbest.com

Romania
1 review
0 helpful votes
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Very good shopping experience
October 11, 2019

I ordered all kind of things from Gearbest - mobile phones, mobile phone accessories, bike gear, consumer electronics. All the orders arrived as advertised and the items were OK. I will certainly order other things from Gearbest, as the price and the quality are good. Order numbers **************665 / 15.09.2019, **************653 / 01.07.2019, **************880 / 21.08.2019.

Date of experience: October 8, 2019
Ukraine
1 review
0 helpful votes
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Excellent
December 24, 2015

Hello!
Recently, very often buy in the store, the price is almost the lowest. All original and new products. Very good service, timely and good packaging of Delivery of goods. I advise everyone to this store as the best partner for business and personal purchases.

Date of experience: December 24, 2015
Brazil
1 review
0 helpful votes
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Gearbest the best
February 9, 2018

A pleasure to meet Gearbest. I really enjoy browsing the site to buy products. Customer service is always fast and reliable. All the products I bought arrived with perfection. I love all of my products.
Thank you very much Gearbest, for giving more options of products of excellent quality for us Brazilians.

Date of experience: February 9, 2018
Greece
2 reviews
0 helpful votes
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Don't trust them
January 11, 2016

I Ordered 20 lamps led at the cost of 47 euros i sent 48 with western union and after 2 weeks they rise the cost of the lamps and ask me for 2 euros to complete the order after i have sent the money i am very dissapointed they don 't answer to my tickets they are terrible i won't trust them again guys and so you must they are not just bad they are not doing the main thing that a company does. Communication with customers, SERVICE... there's been a month and nothing is happening they don't care about anything... Very dissapointed

Date of experience: January 11, 2016
Lily L. Gearbest Rep
over a year old

Dear panos,

Thanks for your feedback. We’re sorry you’ve had this experience.

To reach our customer support please click this link if you'd like to talk about the specifics of your situation: http://www.gearbest.com/about/warranty-and-return.html.

We will send your an email to your hotmail mail. Please kindly check and give a confirmation back.

Gearbest.com

Romania
1 review
0 helpful votes
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Gearbest best choice
September 2, 2019

I buy from Gearbest from 3-4 years already and I bought many product. I receive the order every time with the product in good shape undamaged. I'm very satisfied with this web site and I trust it. Support is awesome too. In maximum 24-48 H the problem is solved. I strongly recommend!

Date of experience: August 30, 2019
Texas
1 review
1 helpful vote
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I have been trying for two weeks to return an item that i do not want. Unused and I can not get a response on wear to send it for a refund. Have asked Paypal to intercede.

Paypal helped in resolving the dispute satisfactorily and GearBest did compromise on getting a solution..

Date of experience: January 22, 2018

Overview

Gearbest has a rating of 4.2 stars from 10,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,488
value
3,464
shipping
3,496
returns
2,588
quality
3,443