I have bought from Gearbest at several occations. Allways great prices. Their special offers section is usually great. The only time I needed customer service they found an acceptable solution for me.
Ordered items last month. They were never dispatched.
Contacted them via their asking about it last week, no reply.
Contacted them requesting a cancelation of order and refund 2 days ago, no reply.
Persueing the case through PayPal now.
Do Gearbest even have staff working there, or is it just one guy writing email advertising from home?
Gearbest is at an infant stage in Asia trying to sell internationally without the professionalism and personal touch most US buyers have come to expect. I ordered two separate orders and I have yet to receive either of them. I bought a Xio Mi fitness tracker that apparently many people have had break writhin 30 days and still don't have it after 32 days. When I looked for it they can't track surface shipments and the customer service is a computer reply. It's like talking to an emotionless computer. The choices if you have a problem are not even all tha t are needed. Customer service is more focused on pre- sale than after sale. Beware. You've had fair warning. Although pricing is low, The juice is not worth the squeeze. Check out: http://gearbest.pissedconsumer.com/
Dear Doug,
Thank you for your important feedback and for letting us about your experience with us.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
While the customer left a negative review, we are always happy to look closely at the feedback and implement improvements for the best customer experience possible.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards,
Gearbest.com
Hello! For a long time to order goods online Ali. But one day the comrade advised GiarBest store. I tell you, these guys are the best in the business on. I buy their tablet, cover him, a micro SD card, and ordered action camera. This product comes very quickly, such as tablet prishol 23 days. While the service was tax free, the seller packed box with the goods is perfect but still sent by airmail.
All questions sellers respond promptly and in full, not to mention Ali, where all just want to cheat money. I advise everyone to make purchases just at them! By the way I plan to order more and sister phone these guys, the most adequate market price.
Ordered on 12/04/15 jumped through all thier hoops and as of 12/28/15 still no shippment or update on when they may feel like shipping products out. If we keep thier monies for a month its additional fees and lawers. They don't even know how to use a phone to communicate any problems they maybe having. That alone would have gotten the crapbest squad a 3 stars. Dont bother.
Dear Shay,
We're extremely grateful for your constructive feedback.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
It would be very appreciated that you could reply us in original tickets.
Many thanks.
Gearbest.com
I ordered Xiaomi Wireless Monopod. It was best price I found.
I'm very satisfied with this order.
The product is orginal and work really great, so I recommend this site to everyone.
Fast shipping, Best prices, Original products, nice customer service.
Also like that they send to you photo of your parcel.
Just great store!
My order number:
W**************
"I already made three orders on gearbest and got my second one just today (W**************). Delivery was relatively fast, considering it's a holiday time. Package was very neat and tidy both times, no cons on that. Really I can't find anything bad so far, the orders, the support, delivery, packaging is spot on, and I must say, I'll be ordering from them for a long time. Gearbest is very trustworthy.
More details:
Order (W**************) included backpack, front and back bike lights, face mask and cellphone bike holder. All the items were in original packaging, neatly bundled together and wrapted around with backpack, which was in it's own protective bag. Items could only be damaged intentionally, so a very safe packaging. Big thumbs up for that. Even the outside packaging was undamaged after traveling form China to Lithuania and that is quite a trip."
The GearBest site is the best when you want to shop online. Here you can find any product at the best price and decent quality. The support center is very useful and the employees are well informed and friendly.
The site constantly offers discounts and promotions for most products. So from this site, you can intelligently buy what you want.The time the product arrives is the only downside.
I encourage you to shop on this site and recommend it to as many people as possible.
I loved the shopping experience with gearbest. When I ordered the product(W**************) it took some time to dispatch. So I was curious and ask about the situation. They answered all my questions kindly. I got the product in no time. Shipping was faster than I expected. Quality is super good. I would definitely use gearbest again.
Firstly, how many of these reviews in here are genuine? Honestly? K80m Lenovo smartphone received with inbuilt Trojans and malware. Great. Have to return this at cost to me. Apart from the fact that Gearbest are notorious at not giving refunds and generally being rubbish about returns. Do not buy!
Dear Alex,
Thank you for notifying us of your complaint. We are sorry to hear this.
For the quality issue, we have detail warranty and return policy. Please kindly refer here：
http://www.gearbest.com/about/warranty-and-return.html Please kindly check ### and answer to us. We look forward to helping you and resolving this to your satisfaction.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards,
Gearbest.com
My last order was already Christmas gifts (Order: **************456). La livraison a pris environs 2 semaines. The support was fully available at all times.
Prices are very low. I can recommend this page to everyone. It gains my trust.
Good shop! A lot of coupon codes! The best tech support (quickly and accurately respond). Ordered Cloupor mini + cotton. Sent the next day and received the parcel after 24 days (yes, I'm from Russia). I will order more in this shop. Plans to buy Subtank Mini or Nano (still undecided).
One of the main items I bought first, was a Xiaomi Roidmi 3s FM Transmitter. It was at that time on sale.
It arrived very fast, no problems at all. Works great.
I just ordered three more for my friends and family:)
So don't be scared!
The smart band (Xiaomi mi band 2) from Gearbest.com is awesome! Came nicely wrapped, was in nice transparent film. Box was also intact. Seller shipped the order really fast and I received this item in approximately 15 days. Alarm clock is just wonderful. Now I can get up slowly and I don't need to rush to find my phone ringing. Sleep tracking is quite accurate also. Mi fit app is really good and I don't understand why it has such a low rating in google play... In general, even if heart rate measuring and sleep tracking aren't that great, in other means this smartband overdo them all. And for such price you will never find anything better.
I've bought Alfawise S100 electric sonic toothbrush for about 16 USD. Quality is excellent - it's real sonic toothbrush with electromagnetic engine and oscillator made of metal (not plastic). Shipment was fast. I recommend
I did bought many items from Gearbest the last five years, been satisfied with all orders the price is the best compared to all other stores also the costumer service is friendly, my last order was a tv box it came in time and it's really amazing for the price it was above exceptation, thanks Gearbest.
I've ordered very often some usefull things from gearbest. All orders has been in good conditions and high quality. Shippin Speed to germany is very comfortable and quick (max 10 working days) with "germany express". If you have any problem with your order, the support team of gearbest will help you very fast.
Hi,
I really recommend Gearbest shop!.
I ordered Cube iPlay 10 Tablet PC it's the best price on the internet.
My order arrived perfectly on time as expected.
Good products, good prices, promotions, realistic description of the item.
Technical support understands the problem quickly and answers.
Customer service is very lively and fast.
Detail:
Nov 08,2017 16:37:58 PM
Order number: W*******...
Regards
Order WP**************
Ordered in August. Got an email stating it was shipped 2 days later. Tracking # worked for about a week. After that nothing. Support is non-existent so don't bother. My item did not cost much but that is why I bought it because it would have costed more than 20x the cost+shipping. I should have known it was too good to be true as my husband warned me. Will be reviewing and spreading the word not to bother with Gearbest. Scam.
Dear Christina,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
We have sent you an email to ***yus@gmail.com iwith a top solution.
Could you please check and give a confirmation back?
Thank you for your time.
Best regards,
Gearbest.com
Worst experience ever. Avoid Gearbest at all cost. I ordered X8 Earbud and did not receive it for a month. Their support assured me that it will be shipped very shortly but another month has passed and nothing... The explanation given after 2 months waiting was that it was sold faster than expected LOL.
Dear Iavor,
We are sorry to hear you are having issues with your order.
We are updating our stock availability to offer all of our valued customers the best products currently available on the market. Many factors affect the stock date.
Maybe we can send your order very quick or the lack of stock maybe lasts long.
Please understand it is never our intention to disappoint any customer.
Please offer us your order number or you can submit a ticket to our support center and write the subject as "complaint from sitejabber.com".
We look forward to hearing from you,
Gearbest Customer Service Center
Overview
Gearbest has a rating of 4.2 stars from 10,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.
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- Coventry, WMID, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Court,
We're extremely grateful for your constructive feedback.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Thank you again for bringing these matters to our attention.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Gearbest.com