My experience with Gearbest so far is excellent. A Lot of products with low prices, quick shippment, fast delivery and great customer support. I have bought all kinds of products, from cellphone accesories to bike tools, tv boxes etc...
I highly recommend this shop.
My experience was always positive with GearBest, when I look for Hi-tech gadgets I'm sure to find all I need at the best price, sometimes also with little discounts. The packaging of the products is always excellent as well as shipping and expenses, often included in the purchase, and I'm sure the products always arrive at my house. About my last Purchase I take 2 lcd drawing tablets for the kids, a very fun product that was immediately appreciated because I had already bought one for me.
My experience was always positive with GearBest, when I look for Hi-tech gadgets I'm sure to find all I need at the best price, sometimes also with little discounts. The packaging of the products is always excellent as well as shipping and expenses, often included in the purchase, and I'm sure the products always arrive at my house. About my last Purchase I take 2 lcd drawing tablets for the kids, a very fun product that was immediately appreciated because I had already bought one for me.
I don't want to talk about the product I bought as my first purchase on Gearbest.com (even if my Umidigi Z2 Pro Luxury Ceramic is fantastic)... I would like to share everyone my personal purchasing experience with this vendor.
First of all, I appreciate the browsing experience on Gerabest.com website because it is quite simple identify the right product you are searching for... in terms of technical aspects and price.
The order process is really easy and, I have needed some information about the order, the Customer Service support is great and prompt.
I could stay long time describing all the "PROs" of Gearbes.com but... please take a look by yourself and I'm almost sure you will be the next one who will say "My first purchase... Excellent"
The gearbest is great, when buying and paying, they already dispatch the product quickly, besides we can make the payments by boleto bancário, which greatly facilitates the life of those who do not have an international credit card.
I'm very upset about this company. I was looking for a particular item for a Christmas gift. Ordered on 12/11/15 Two days later money was taken from my account as expected. But item has only just shipped today 12/23/15! Are your fricken kidding me! I asked for an update from them several times and all you get is a standardized response. Next time I'll pay the $5.00 more that I found on a different site for the product to ensure it actually gets here in a timely manor. I'm very unhappy right now! This company is quick to take your money but not quick to ship. Ordered on 12/12/15 but it wont arrive until the end of the 1st week of January. WTF
They offer access to otherwise unavailable goods like Xiaomi smartphones, service is really good and is even taking care of customs regulations. For cheaper goods, shipping is sometimes very slow, but hey, its free! Would definitly recommend them.
I bought a Xiaomi note 2 phone from this site in my first transaction. Delivery is relatively fast. Phone is great. Since then, I am more confident and refer to friends. To date, I have placed 7 orders on this site to buy tech and related. All good.
The experience that I have and like from this site is:
I am confident that I will get the original brand product,
I have a tracking number for every shipment,
And the delivery to date is reasonable.
My "new" Teclast phone/tablet arrived sooner than expected. I come to learn, however, that my phone's sim card doesn't fit the tablet's sim port. So until I buy a compatible cell phone, the tablet's phone feature will have to go unused. The tablet has no dings or dents and is sleek, dark and lightweight. But, upon first opening the package the tablet was carefully wrapped in, I immediately took note of numerous faint scratches on the middle right side of the screen surface. I got this tablet on sale at a great price. But, it's condition makes me think it was either pre-owned or has been refurbished. My first and last time buying from Gearbest.
Dear Anthony,
We are so grateful for this feedback. It means a lot to us.
Please rest assured that all our items are brand-new items.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.
For the issue, we have send the customer an email to check the issue.
Please check and give us a confirmation back.
We want to say thank you for providing us with important information about your situation.
Gearbest.com
I have placed over 40 orders since 25/09/2015 with Gearbest and overall I'm really satisfied by this seller.
Payment is always made with PayPal and in any case that the product wasn't as advertised or defective a refund was provided by opening a ticket to the support team. It's good to have an unboxing video or photos of your package /item to speed things up.
My last order was a couple usb-c cables
I decided to buy an adapter for SIM card, because the two phones that use different types and found suitable in all respects in this store. Arrange everything and the price and availability. Posted in technical support clarifying the presence and possible date of dispatch. Ticket Service responded quickly enough, then the payment was made by invoice, and the next day sent the goods. Adapter came very quickly, product quality is completely suit me - Simcoe changed without problems and most importantly it works. Everything was up to par. Purchase satisfied and will continue to buy in this shop. I hope my review will be useful to anyone. W************** 01/11
Have made several purchases over the last year, including action cams, cell phones, voice recorders, battery chargers and small diy electronics stuff.
Delivery times are faster than other stores and especially when I order from EU warehouse.
One of my best purchases, was of two Excelvan action cams and a mini cell phone, which arrived in 11 days from order registration and 9 days actual shipping.
Action cams exceeded my expectations, as they were 4k and wifi enabled, came with a load of accessories and each with its own charger, which you dont see often, especially in low price cams.
Customer service was great and responded fast to my questions concerning estimated delivery.
Very happy with my purchase as usual!
I order on Gear best is not the first year and I want to note the quality of the store is improving every year. For all time was purchased from the keychain, pens, cases for phones and ending with a projector and a large set of "smart house" from one obscure manufacturer. Everything always came within up to 1.5 months. It makes sense to make purchases during promotions and discounts. The only negative, for me, is the paid delivery for most orders to Russia. Pros: for reviews get points, which, as a discount, you can pay for the following after the purchase of goods. Payment via Paypal will not be superfluous. A good alternative to Aliexpress (which divorced a huge number of Kidal sellers). In General, I recommend to visit!
Great nice notebook pc. Quick configuration, ssd hard disk technology. Optimal response speed, configuration in iatliano via wfi, windows 10 installed. A PC that does its duty, always good value for money, camera a little poor but the quality of the photos is acceptable.
Great stuff at low prices, kind and responsive customer service. Very good opinion on this site, half of my purchases on-line are on gearbest. Reccomended!
P.s. To all reviewers complaining about stuff not working in their country, wrong size for dresses or return policies: remember that the stuff comes from China so when you buy something you have to ask and specify if the goods can work in your country and look at the comparison size charts. I have bought dresses, adapters and even a 2 in 1 pc and had no problems at all. Once got a DOA item and got refunded after proving the item was faulty, so please don't blame gearbest for your ignorance.
Gearbest is a global site that ships products worldwide.
I am a customer for 2 years now and have purchased multiple items (40+) over this time period.
Usually I buy from the HK warehouse and receive the item in Europe, which takes roughly 2-3 weeks.
What I really like about it is that even tho they are on the other side of the world and sell to millions of people, their logistics just work!
I have never missed a package!
Also, their custumer support is very useful and responds to issues that might happen vey fast.
Ohh, also, their pricing is great compared to local store prices here in Europe.
I really recommend you try out Gearbest.
Ordered a Xiaomi Smart Camera PTZ (Order No.: Order No.: **************989, 2nd July 2020). Item arrived very fast and without any customs fees. Gearbest is definitely recommended especially for Chinese brands.
I order here for about 1 year from now. The way I discovered this website was from a youtube-review by a geek-guy whom I trust and follow in general (don't include his name to avoid any ads). I would say this website is much better done in terms of design and user experience. Perhaps, that's what keeps me coming back to them. Of course, the quality of the products is very good, definitely above average. I have already ordered there the TV-box (Ugoos GT3S), bluetooth headphones, bunch of other accessories and gadgets. Also the customer support is reactive and helpful. I would recommend this shop, especially comparing to many others with whom I had an unfortunate experience.
I requested hands free from Gearbest.
My shopping knowledge was astounding.
I got the item in around 21 days to Morocco. Client benefit is astonishing and is extremely instant in tending to questions.
It offers parcel of items at focused cost and permits to influence installment with different alternatives to like paypal, CC et cetera.
Keep doing awesome
I purchased the Lenovo P2 4G Phablet (order #W**************). Fast delivery and excellent quality. No problem. Ordered on 05.10.2017 received on 30.10.2017 by mail of Estonia. I recommend it to everyone.
Gearbest.com is the best Chinese website in my opinion. You're buying things directly from original stores or Gearbest's themselve. It's a good idea to choose the Gearbest to avoid scammers. I've ordered a Bluetooth Headphone and it arrived me(I live in Turkey) like 15 days with Netherlands Registered Post. It was well packaged and i was able to track my package for free. And Gearbest has an unique system which is the "Get It Free" system. You invite your friends to buy that thing, and when you reach a spesific number of invited people, you get that product for free. I highly recommend this website as you can understand :)
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Gearbest has a rating of 4.2 stars from 10,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.
Dear Regina,
Thank you for your important feedback and for letting us about your experience with us.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
While the customer left a negative review, we are always happy to look closely at the feedback and implement improvements for the best customer experience possible.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards,
Gearbest.com