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Gearbest
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Gearbest

gearbest.com
Croatia
1 review
0 helpful votes
Follow Everest C.
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My experience with Gearbest so far is excellent. A Lot of products with low prices, quick shippment, fast delivery and great customer support. I have bought all kinds of products, from cellphone accesories to bike tools, tv boxes etc...
I highly recommend this shop.

Date of experience: March 27, 2017
Italy
1 review
0 helpful votes
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My favorite hi-tech online store
January 28, 2019
Updated review

My experience was always positive with GearBest, when I look for Hi-tech gadgets I'm sure to find all I need at the best price, sometimes also with little discounts. The packaging of the products is always excellent as well as shipping and expenses, often included in the purchase, and I'm sure the products always arrive at my house. About my last Purchase I take 2 lcd drawing tablets for the kids, a very fun product that was immediately appreciated because I had already bought one for me.

Date of experience: January 27, 2019

My favorite hi-tech online store
December 23, 2017
Previous review

My experience was always positive with GearBest, when I look for Hi-tech gadgets I'm sure to find all I need at the best price, sometimes also with little discounts. The packaging of the products is always excellent as well as shipping and expenses, often included in the purchase, and I'm sure the products always arrive at my house. About my last Purchase I take 2 lcd drawing tablets for the kids, a very fun product that was immediately appreciated because I had already bought one for me.

Date of experience: December 22, 2017
Italy
1 review
0 helpful votes
Follow NoThanks I.
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I don't want to talk about the product I bought as my first purchase on Gearbest.com (even if my Umidigi Z2 Pro Luxury Ceramic is fantastic)... I would like to share everyone my personal purchasing experience with this vendor.
First of all, I appreciate the browsing experience on Gerabest.com website because it is quite simple identify the right product you are searching for... in terms of technical aspects and price.
The order process is really easy and, I have needed some information about the order, the Customer Service support is great and prompt.
I could stay long time describing all the "PROs" of Gearbes.com but... please take a look by yourself and I'm almost sure you will be the next one who will say "My first purchase... Excellent"

Date of experience: January 24, 2019
Brazil
1 review
1 helpful vote
Follow pedro p.
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The gearbest is great, when buying and paying, they already dispatch the product quickly, besides we can make the payments by boleto bancário, which greatly facilitates the life of those who do not have an international credit card.

Date of experience: February 2, 2018
Oregon
1 review
5 helpful votes
Follow Regina B.
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Slow shipping/service
December 23, 2015

I'm very upset about this company. I was looking for a particular item for a Christmas gift. Ordered on 12/11/15 Two days later money was taken from my account as expected. But item has only just shipped today 12/23/15! Are your fricken kidding me! I asked for an update from them several times and all you get is a standardized response. Next time I'll pay the $5.00 more that I found on a different site for the product to ensure it actually gets here in a timely manor. I'm very unhappy right now! This company is quick to take your money but not quick to ship. Ordered on 12/12/15 but it wont arrive until the end of the 1st week of January. WTF

Date of experience: December 23, 2015
Lily L. Gearbest Rep
over a year old

Dear Regina,

Thank you for your important feedback and for letting us about your experience with us.

We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.

We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.

While the customer left a negative review, we are always happy to look closely at the feedback and implement improvements for the best customer experience possible.

We value your patronage and wish to continue serving you in the best way possible.

Best Regards,
Gearbest.com

Germany
1 review
0 helpful votes
Follow Joe M.
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They offer access to otherwise unavailable goods like Xiaomi smartphones, service is really good and is even taking care of customs regulations. For cheaper goods, shipping is sometimes very slow, but hey, its free! Would definitly recommend them.

Date of experience: January 19, 2018
Canada
1 review
0 helpful votes
Follow Tony L.
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Great buying experience
January 14, 2016

I bought a Xiaomi note 2 phone from this site in my first transaction. Delivery is relatively fast. Phone is great. Since then, I am more confident and refer to friends. To date, I have placed 7 orders on this site to buy tech and related. All good.

The experience that I have and like from this site is:
I am confident that I will get the original brand product,
I have a tracking number for every shipment,
And the delivery to date is reasonable.

Date of experience: January 13, 2016
New York
1 review
1 helpful vote
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Sketchy product
September 8, 2016

My "new" Teclast phone/tablet arrived sooner than expected. I come to learn, however, that my phone's sim card doesn't fit the tablet's sim port. So until I buy a compatible cell phone, the tablet's phone feature will have to go unused. The tablet has no dings or dents and is sleek, dark and lightweight. But, upon first opening the package the tablet was carefully wrapped in, I immediately took note of numerous faint scratches on the middle right side of the screen surface. I got this tablet on sale at a great price. But, it's condition makes me think it was either pre-owned or has been refurbished. My first and last time buying from Gearbest.

Date of experience: September 8, 2016
Lily L. Gearbest Rep
over a year old

Dear Anthony,

We are so grateful for this feedback. It means a lot to us.
Please rest assured that all our items are brand-new items.

We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.
For the issue, we have send the customer an email to check the issue.
Please check and give us a confirmation back.
We want to say thank you for providing us with important information about your situation.

Gearbest.com

Greece
1 review
0 helpful votes
Follow IOANNIS S.
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Still one of the best china stores
September 27, 2019

I have placed over 40 orders since 25/09/2015 with Gearbest and overall I'm really satisfied by this seller.
Payment is always made with PayPal and in any case that the product wasn't as advertised or defective a refund was provided by opening a ticket to the support team. It's good to have an unboxing video or photos of your package /item to speed things up.
My last order was a couple usb-c cables

Date of experience: September 24, 2019
Netherlands
1 review
0 helpful votes
Follow Evgen a.
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Bargain
January 22, 2016

I decided to buy an adapter for SIM card, because the two phones that use different types and found suitable in all respects in this store. Arrange everything and the price and availability. Posted in technical support clarifying the presence and possible date of dispatch. Ticket Service responded quickly enough, then the payment was made by invoice, and the next day sent the goods. Adapter came very quickly, product quality is completely suit me - Simcoe changed without problems and most importantly it works. Everything was up to par. Purchase satisfied and will continue to buy in this shop. I hope my review will be useful to anyone. W************** 01/11

Date of experience: January 22, 2016
Greece
1 review
0 helpful votes
Follow Alex M.
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Have made several purchases over the last year, including action cams, cell phones, voice recorders, battery chargers and small diy electronics stuff.

Delivery times are faster than other stores and especially when I order from EU warehouse.

One of my best purchases, was of two Excelvan action cams and a mini cell phone, which arrived in 11 days from order registration and 9 days actual shipping.

Action cams exceeded my expectations, as they were 4k and wifi enabled, came with a load of accessories and each with its own charger, which you dont see often, especially in low price cams.

Customer service was great and responded fast to my questions concerning estimated delivery.

Very happy with my purchase as usual!

Date of experience: May 4, 2017
RU
1 review
2 helpful votes
Follow ilnur s.
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Gearbest
March 18, 2018

I order on Gear best is not the first year and I want to note the quality of the store is improving every year. For all time was purchased from the keychain, pens, cases for phones and ending with a projector and a large set of "smart house" from one obscure manufacturer. Everything always came within up to 1.5 months. It makes sense to make purchases during promotions and discounts. The only negative, for me, is the paid delivery for most orders to Russia. Pros: for reviews get points, which, as a discount, you can pay for the following after the purchase of goods. Payment via Paypal will not be superfluous. A good alternative to Aliexpress (which divorced a huge number of Kidal sellers). In General, I recommend to visit!

Date of experience: March 18, 2018
Italy
1 review
0 helpful votes
Follow Giuseppe L.
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Great nice notebook pc. Quick configuration, ssd hard disk technology. Optimal response speed, configuration in iatliano via wfi, windows 10 installed. A PC that does its duty, always good value for money, camera a little poor but the quality of the photos is acceptable.

Date of experience: February 17, 2018
Italy
1 review
1 helpful vote
Follow Paolo M.
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Great stuff at low prices, kind and responsive customer service. Very good opinion on this site, half of my purchases on-line are on gearbest. Reccomended!

P.s. To all reviewers complaining about stuff not working in their country, wrong size for dresses or return policies: remember that the stuff comes from China so when you buy something you have to ask and specify if the goods can work in your country and look at the comparison size charts. I have bought dresses, adapters and even a 2 in 1 pc and had no problems at all. Once got a DOA item and got refunded after proving the item was faulty, so please don't blame gearbest for your ignorance.

Date of experience: June 15, 2017
Portugal
1 review
0 helpful votes
Follow Emanuel P.
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Great Service & Prices
December 7, 2017

Gearbest is a global site that ships products worldwide.
I am a customer for 2 years now and have purchased multiple items (40+) over this time period.
Usually I buy from the HK warehouse and receive the item in Europe, which takes roughly 2-3 weeks.
What I really like about it is that even tho they are on the other side of the world and sell to millions of people, their logistics just work!
I have never missed a package!
Also, their custumer support is very useful and responds to issues that might happen vey fast.
Ohh, also, their pricing is great compared to local store prices here in Europe.
I really recommend you try out Gearbest.

Date of experience: December 6, 2017
Greece
1 review
0 helpful votes
Follow Panagiotis O.
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Gearbest is great
July 22, 2020

Ordered a Xiaomi Smart Camera PTZ (Order No.: Order No.: **************989, 2nd July 2020). Item arrived very fast and without any customs fees. Gearbest is definitely recommended especially for Chinese brands.

Date of experience: July 22, 2020
Switzerland
10 reviews
8 helpful votes
Follow Vlads D.
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No problems so far
May 16, 2016

I order here for about 1 year from now. The way I discovered this website was from a youtube-review by a geek-guy whom I trust and follow in general (don't include his name to avoid any ads). I would say this website is much better done in terms of design and user experience. Perhaps, that's what keeps me coming back to them. Of course, the quality of the products is very good, definitely above average. I have already ordered there the TV-box (Ugoos GT3S), bluetooth headphones, bunch of other accessories and gadgets. Also the customer support is reactive and helpful. I would recommend this shop, especially comparing to many others with whom I had an unfortunate experience.

Date of experience: May 13, 2016
Morocco
1 review
0 helpful votes
Follow mohammed V.
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I requested hands free from Gearbest.

My shopping knowledge was astounding.

I got the item in around 21 days to Morocco. Client benefit is astonishing and is extremely instant in tending to questions.

It offers parcel of items at focused cost and permits to influence installment with different alternatives to like paypal, CC et cetera.

Keep doing awesome

Date of experience: October 2, 2019
RU
1 review
0 helpful votes
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I recommend it to everyone
January 19, 2018

I purchased the Lenovo P2 4G Phablet (order #W**************). Fast delivery and excellent quality. No problem. Ordered on 05.10.2017 received on 30.10.2017 by mail of Estonia. I recommend it to everyone.

Date of experience: January 18, 2018
Turkey
1 review
0 helpful votes
Follow Ibrahim T.
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Gearbest.com is the best Chinese website in my opinion. You're buying things directly from original stores or Gearbest's themselve. It's a good idea to choose the Gearbest to avoid scammers. I've ordered a Bluetooth Headphone and it arrived me(I live in Turkey) like 15 days with Netherlands Registered Post. It was well packaged and i was able to track my package for free. And Gearbest has an unique system which is the "Get It Free" system. You invite your friends to buy that thing, and when you reach a spesific number of invited people, you get that product for free. I highly recommend this website as you can understand :)

Date of experience: July 13, 2017

Overview

Gearbest has a rating of 4.2 stars from 10,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,488
value
3,464
shipping
3,496
returns
2,588
quality
3,443