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Gearbest

gearbest.com
Philippines
1 review
0 helpful votes
Follow JeanAustin R.
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It was my first time ordering online through GearBest.com and I would say it was a very pleasant experience. I learned about the site from a YouTube video which highlights quadcopters.

I ordered 3 items: 2 Cheerson CX-10 quadcopters and 1 pack of propeller blades for Syma X-12. And immediately after my payment I received a confirmation e-mail which I think is nice. Then it did not took long to have my package delivered to my place, only 14 days. The products are in good shape, ready to use, no defects.

I'm already on my way to my second batch of orders.

For everyone wanting to have a good online shopping experience, I highly recommend GearBest. They have a huge variety of items that are cheap and of good quality plus a several payment methods and of course an excellent customer service. You won't be disappointed!

Date of experience: April 28, 2015
Morocco
1 review
1 helpful vote
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Gearbest toop
May 15, 2018

Gearbest A great website that I tried many times. I always like the goods I offer from all sides. In terms of quality and prices as well as the offers they offer from time to time. In addition, the after sales service is always available to you to solve any problem or answer any query.
Gearbest is always the best for me.

Date of experience: May 15, 2018
RU
1 review
0 helpful votes
Follow Igor G.
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Gearbest is the best
March 16, 2017

Previously, I ordered goods from China with the help of another well-known trading platform. All the goods went very long and many goods did not come. Six months ago I decided to change the trading platform. Gearbest pleased with good prices and I decided to place an order. The order was processed quickly, the order was sent on the next day after payment, the parcel was tracked well and came quickly. Since then, I order all the goods only on Gearbest and recommend this trading platform to my friends. Gearbest happy me with discounts and fast delivery. My last order, a smartphone, came in just 3 weeks, I received it 2 weeks ago.

Date of experience: March 16, 2017
Ukraine
1 review
0 helpful votes
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Shopping on GB is easy
January 26, 2019

My favorite shop. Like to shopping there. I can say that gearbest invest lots of money on their workers, so that's why support center and 24/7 Live Chat can respond fast and deal great with some problems. Sometimes items on the site shows as "in stock" but it can be really "out of stock", so it would be better just to ask to LiveChat. I always pay via PayPal, but there is also webmoney, credit card etc. Also they have a newsletter that remind you about new products, sales and other good deals. I'm satisfied with GearBest and continue shopping on it

Date of experience: December 29, 2018
Germany
1 review
0 helpful votes
Follow Mario H.
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Very fast shipping to europe, just needs a few days to arrive. The chipping costs are low, even express is cheap. Perfect quality of my products, everything is authentic and manufacturers packaging. When having an issue with yout product, refund is very quick and often you gett full refund by GB without having them in guilty. Thanks!

Date of experience: July 25, 2017
Brazil
1 review
1 helpful vote
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Loja quase perfeita
August 18, 2018

I'm from Brazil, with GearBest I only had one problem, but I have always been very well attended, respected and very well attended, taking all my doubts. I do not have much to say, since my only problem was an order that was not delivered, but I know it was because of my local post office and not the store. I made another purchase and she was 100% perfect. With my second purchase I have nothing to complain about this shop, almost perfect

Date of experience: August 18, 2018
Romania
1 review
0 helpful votes
Follow Popa I.
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Last time I bought a smartphone fom them and they tested it before shipping, which I liked a lot, because this lower the chances of factory broken product. Also you can choose what Post to use. Payment process is very easy, especially if you pay with paypal. Customer Service respond promply, however because of time zone difference, there is a delay.

Date of experience: November 26, 2015
Morocco
1 review
0 helpful votes
Follow Omar S.
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Totally satisfied
April 1, 2018

I really wanna share my experience with other people because they absolutely need to visit and try Gearbest. I'm really honest with you right now, all my orders arrived fast (25days max) and all items were in good condition, and the best thing is that they're accepting payments with Paypal. I will continue buying from this website, because i know for sure that everything goes well.
Another thing is their Support, they are very kind and professional, i had an issu once with my shipping method but they solved it in less than 2 days & I was satisfied

Date of experience: April 1, 2018
Lily L. Gearbest Rep
over a year old

Dear Omar,

We appreciate your effort of writing this review.

We look forward to next cooperation.

Thank you,

Gearbest Customer Service Center

Louisiana
1 review
2 helpful votes
Follow Lynn L.
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No word from these people no nothing just complete silence. My order is still processing since 8 days LOL! I was suppose to be here in 7 days as I paid for that but no answer no shipping information no nothing! Horrible! I say horrible! Do not buy from these people your money is just gone move on because your lucky to see any part of your order. I heard from others on their facebook page that if you keep complaining to them on their website thru the complaint they will block you from talking to them and the block you from the site and never ship your product! What the federal government here should block this site! It's fraudulent! You would not believe the horror stories just go on their facebook page.

Date of experience: December 28, 2015
Lily L. Gearbest Rep
over a year old

Dear Lynn,

We're extremely grateful for your constructive feedback.

We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.

Thank you again for bringing these matters to our attention.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.

Gearbest.com

Ukraine
1 review
0 helpful votes
Follow Andrew J.
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Shopping at gearbest
January 4, 2016

I have a long time of buying on a Internet shops. And gearbest one of my favorite stores. Irstly because of good stock, and of course different prices.
Secondly, I'm not afraid to get fake or poor quality goods, as gaerbest sells only original products. And that is why I am confident that this product will come to me.
Just want to point out a quick delivery to Ukraine goods come in 2-3 weeks, which is very good.
I ordered xiaomi piston 3 (order number W**************) and was very pleased. Great headphones. Best for your price!
I am very pleased with the work shop. And I can advise it for your purchases!

Date of experience: January 4, 2016
Germany
1 review
0 helpful votes
Follow Jose C.
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First Second and Third order where great!
October 11, 2017

Have been ordering E Cigarette tools at gearbest for 2 months now. All of them where delivered in time, good packed and without problems. I just ordered 2 Smart Phones (6gbRam^^ Vernee) hope delivery time keeps good.

Date of experience: October 11, 2017
Greece
1 review
0 helpful votes
Follow Fotis P.
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Great experience
May 30, 2017

I have make many orders from Gearbest is a good shop with a wide range of products.
It's very fast to ship the products, and delivery usually comes within 15-20 days (Greece). I pay every time with Paypal.
I found best price on internet for technologies, devices, smartphones and other!
I really recommend Gearbest!

Ord. Num: W************** / 30. 5. 2017 / 5/5

Date of experience: May 30, 2017
Canada
1 review
0 helpful votes
Follow Joshua E.
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Great deals, and good products
January 26, 2019

I've purchased from gearbest a few times now, and frequently visit the site to shop. I've had a good experience each time.
If you are looking at something specific, you can usually bet it will be on sale regularly.
I just purchased a 3d printer that was way cheaper than everywhere else.
If you are searching for something, you don't have to wade through alot of junk like at eBay or Amazon.
The shipping has been fine and the packaging was sufficient.
If I was to nitpick I suppose the biggest improvement they could make would be translation and grammar. But that's definitely not a deal breaker.

Date of experience: November 8, 2018
Mexico
1 review
0 helpful votes
Follow Cristian V.
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The Best store online
November 12, 2017

My experience buying on GearBest has been very good, I have always found what I am looking for at very good prices. I really like the promotions they offer.
The products arrive well and when there is a problem, the customer service is very good, the problems are solved and I am satisfied with the service.
I like to buy on GearBest.

Date of experience: November 12, 2017
RU
1 review
0 helpful votes
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Good online store
June 9, 2017

In this store has already made about 10 orders - everything has been received, everything is working properly. Very often they are delivered by courier. Usually prices are not the lowest, but very often there are sales, when prices are much lower than in other online stores. From the last received DVR xiaomi mijia car dvr, the delivery took about 2 weeks. Cool stuff.

Date of experience: June 9, 2017
Arizona
1 review
3 helpful votes
Follow Logan H.
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Bought two items from them, waited a week while they were in, "processing" sent a ticket and founds out they weren't planning on mailing my order until the end of next month because the product they were advertising and selling wasn't even released there yet. Site is a scam

Edit**
I made sure before ordering my parts there wasn't going to be an expected shipping date. (Like I saw on other items) After submitting my ticket and being told it wasn't going to be shipped until mid December I rechecked and sure enough there was no dispatch expectations. It seems to have been added in now. You guys literally just took my money and expected me to wait nearly a month to get my products. Screw that.

Date of experience: November 24, 2017
Lily L. Gearbest Rep
over a year old

Dear Logan,

Thank you for your comment.

Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.

The total time it will take to receive your order will be the dispatch time plus the shipping time.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
Could you please offer us the order number to check?

Best regards,

Gearbest Customer Service Center

Ireland
1 review
0 helpful votes
Follow Silvya M.
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GOOOOD
October 30, 2018

It has been my first big online shopping, and I am so happy with it.
I bought a xaomi pocophone f1 and it arrived within 2 weeks in perfect conditions and with an English wall adapter!
My only mistake was to chose DHL as courier, they charged me 10% of the value of the phone as customs, but mainly were DHL taxes.
Good customer service, you get what it is advertise and that is important!
I will buy again from Gearbest for sure!

Date of experience: October 28, 2018
California
1 review
18 helpful votes
Follow W D.
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WARNING!

Look through all of the 5-star reviews. Those are one-time fake users. In profiles - only a single review on gearbest.

What a scam!

Now I have my dashcam order in "processing" state for 2 weeks while merchandise was in stock when I placed the order. It is still available online(!) while support replies that no items in stock.

Canceling and never returning back.

Date of experience: March 25, 2015
Brazil
1 review
0 helpful votes
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Excellent service
June 26, 2017

Excellent service. I have bought several times and I have always been well taken care of. On the last purchase, I requested the exchange of an item, and I was quickly served. The price is good, and it has a great variety of products. I had good experiences with the gearbest and I recommend everyone to buy from them.

Date of experience: June 26, 2017
Germany
1 review
0 helpful votes
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Amazing!
July 18, 2017

Our experience "me and my wife" with Gearbest was excellent
Fast shipment "about 11 days to Germany with free shipment method.
Easy to pay "via credit card and paypal "
Support teams were very friendly and they were very helpful and react to the complaints quickly
Easy to shop online via website or the android and IOS app.
Overall the deserve to get 5 stars vote

Date of experience: July 18, 2017

Overview

Gearbest has a rating of 4.2 stars from 10,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,488
value
3,464
shipping
3,496
returns
2,588
quality
3,443