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Gearbest

gearbest.com
Mississippi
1 review
0 helpful votes
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Slow boat?
January 16, 2016

Dash cam ordered 1-2-16, Processed 1-5-2016, Shenzhen. Arrived 1-8-2016 Hongkong and departed. I'm thinking its "on a slow boat" from China. Time will tell. Well it's finally here.It arrived in Cincinatti 1-09, cleared customs 1-12. Moved to INDY 1-19 and departed 1-20, Salina Ks. On 1-21, Denver 1-21, arrived SLC 1-22 and departed 1-25 and my locaation 1-26. Now all I got to do is hook it up. Turns out it was on a fast boat to the U.S. and slowed down after that.

Date of experience: January 16, 2016
Washington
1 review
1 helpful vote
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Quadcopter purchase
January 15, 2016

I ordered this way in time for Christmas. No tracking number, had to keep going back to them to ask where it was. Delivered Christmas Eve! Great! Opened up on 12/26 and They sent me a broken RC Quadcopter. It did not work from the opening of the box, one propeller motor did not work out of four so it would not take off plus they never sent the part to hold the real time transmittor to the controller. They refuse to give me my money back or even exchange it. $100 down the drain, nice christmas present! This place is the worst for customer service! There policy says if its DOA then they will make good on it, wrong! They will not. I am going to the BBB. So frustrated!

Date of experience: January 15, 2016
Lily L. Gearbest Rep
over a year old

Dear k t.,

Thank you for notifying us of your complaint. We apologize for any inconvenience.

There will be an occasional issue with shipping with thousands of shipments. Kindly refer here for more information about shipping on gearbest: http://www.gearbest.com/about/shipping-methods.html Furthermore our team has already contacted you in the ticket regarding your order. To respond to us please sign in your Gearbest account and Click " My Tickets ". Thanks

We look forward to hearing from you soon.

Best Regards
Gearbest.com

Ukraine
1 review
5 helpful votes
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Great Powerbank
March 19, 2016

Recently I buyed PowerBank for my devices because I'm planing go to some travel far away of electricity. So now I want to tell about my order of Xiaomi PowerBank at Gearbest. I made order at this store because here always original and good quality Xiaomi products. Shipping time takes about 20 days and I'd recieve this item. Quality service and price very well and I haven't any problem with this seller. Next my purchase I'll make here.

Date of experience: March 19, 2016
Turkey
1 review
5 helpful votes
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I made 6 orders from this site and none of them is sent nor arrived. I asked them to help me but they are offering %50 of item to refund. Do NOT buy from them. They do not send parcels and they do not give you refund. Buy from another site otherwise you will be scammed too bad...
I contacted my bank for chargeback process. Otherwise it's not possible to save my money because they got it and nothing came to me after 2,5 months!

Date of experience: February 17, 2017
Lily L. Gearbest Rep
over a year old

Dear Melis,

Thank you for your comment.

We regret that the packages are failed in delivery at destination customs.
Please note that Gearbest is not responsible for any customs issues on goods by the destination country.
Please kindly refer to our policy here: http://www.gearbest.com/about/faq.html (see Tax and Customs Duties).
We encourage all customers to check with their local customs in advance to confirm that their gadgets can be imported to their country before purchase.

We are closely following the issue with you in message at our support center, please kindly reply to us there.

Thank you.
Gearbest.com

Brazil
1 review
1 helpful vote
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Great prices, awesome products!
February 28, 2018

At my first order on Gearbest i noticed that this is the webstore i have waited for years. I finally have found a place with good SSD prices and with payment facilities that attends my necessities. The points is another attractive that will surelly makes me more glad to buy more tech in a near future. My KingDian S400 of 120GB works as a charm and i can't be more happy.

Date of experience: February 28, 2018
GB
1 review
0 helpful votes
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I have bought a few things from Gearbest now and I've been more than pleased. My most recent order was delivered promptly and with no damage

I did have a problem with an item from my first item (a button fell off). After submitting photos showing the issue, Gearbest sorted this out without further question. Perfect.

There's a ton of choice on there too and it all seems to be good (or at least decent) quality. I have just ordered a Ganzo blade (440C steel) and the quality is outstanding. I've bought a few smartphone watches from on there and they are great fun. Whilst I've had no luck with a SIM (Three and FreedomPOP aren't supported) the Bluetooth connection with a phone is spot on. When the connection holds, they are more stable than my Sony Smartwatch 3 that cost £200!

I have recommended Gearbest to quite a few people, including my parents. I'm well pleased to have found the site

Date of experience: February 16, 2016
Brazil
1 review
0 helpful votes
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Gearbest is one of the best sites, if not the best, to buy and import things. In Brazil, is a reference when buying phones (just bought a ASUS Zenfone 5 there) and other things that here, cost up to 5 times more. They support it very good, the after sale too. They have an infinity of products, from the simplest keychain to the most advanced phone or drone; they have it all. I do recommend the site to all of my friends that want to buy cheaper and buy good. Also, they ship the products very fast; the time that your package will arrive depends more on the customs of your country (in Brazil, that's the main vilain) than Gearbest itself. It as simple as that.

Date of experience: October 5, 2018
Germany
1 review
0 helpful votes
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Fast shipping, hot deals
November 10, 2015

I am very happy that my coworker told me about gearbest!

I needed a new smartphone and heard about the new Xiaomi Redmi Note 2, so I ordererd it for a very good price at gearbest.

Quite surprising for me how well the whole order procedure worked and how fast the delivery to germany was.

As a very satisfied customer I ordered some more gadgets since the purchase of my smartphone at gearbest (they offer some hot deals permanently).

Date of experience: November 10, 2015
RU
1 review
0 helpful votes
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GearBest -Dream Shop
October 19, 2017

Until recently, I made purchases in two online stores, Aliexpress.com and Ebay.com without suspecting the existence of such a wonderful online store, as Gearbest.com. In September, quite by accident, I came across him. The site has a Russian-language page, where everything is clear and understandable. There is an opportunity to contact the company's support. Payment for goods through PayPal and Kiwi wallet does not cause problems. Daily flash sales and sale of goods on coupons with significant discounts. For September, I made about 20 purchases in this store and 7 of them have already received, this indicates that the delivery is very fast. Of the goods I received, I would like to mention the backpack Tanluhu TG610 Sports Batskpack, this lightweight, compact, moisture-resistant, roomy backpack with a separate department for shoes, volume 22 liters, at a price of $ 7.99. I want to recommend this to everyone.

Date of experience: October 18, 2017
Italy
1 review
1 helpful vote
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A portal to tecnology
June 17, 2018

I live in Italy where tecno store are big and updated just enough to let you buy a new tv or fridge. But when it comes to little tecnology, cool gadgets and products not to expensive for their quality, well, you just have to visit gearbest to feel better. The quality of the site is great, except for some italian translation, but i use it mostly in english which is perfect for anyone I think. Then you can choose a specific, fast and priority line of spedtion to Italy for a small amount of money (like 1-3) per order. The products never arrived ruined and with their package completely unharmed. They also offer a live 24h customer service via chat so you can ask everything you want: just like the status of your order.

Date of experience: June 16, 2018
Portugal
1 review
2 helpful votes
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Well-oiled machine
June 6, 2017

Already made several orders, and all came trough.
The lead times depend on the shipping method chosen, I had packages that took a month to get here, and other ones that took 10 work days to arrive.
There are a huge variety of products to choose from, and the feedback given by previous purchasers, allow you to get some real idea if the product really suits your needs.
I had to contact customer support, and normaly there wasn't long wait before getting some feedback.
They work with paypal, so it gives us sume assurance on you buys.
I won't give 5 stars, just because I haven't tested their product return proceedings, and there was one product, that had one flaw in the discription, and the price didn't make me wanna go with the trouble of returning it.

Date of experience: June 6, 2017
New Zealand
1 review
1 helpful vote
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Smartwatch
April 18, 2016

I bought a smartwatch. Looked good I will admit on the pic and looked as good in real life. Trouble is it didn't work! I inserted the sim card and it couldn't find a network. Then it kept coming up with an error message "Unfortunately the process com. Android. Phone has stopped". After a few minutes and I had to re-boot it - and same problem again. Even if I had of got it working the strap is way to small and made for people with very small wrists. I filled out a ticket and when I went to look at the reply a few days later it had expired! I looked on the website for it and couldn't read it. I have no doubt they do sell some good things but cheap smartwatches - no!

Date of experience: April 18, 2016
Poland
1 review
0 helpful votes
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Good experience, I recommend this seller
October 16, 2019

Every time i buy in this store I have good experience. Order shipment is fast, it takes about 2 days on average to ship my package. Packages are very well prepared, shipped from chineese warehouses are delivered via registered air mail in about 2 weeks, via priority line it's up to a week (I live in Poland). Customer support responses quickly. I really like their loyality programs, for example for every order and review you can get some GB, with can be used to get discount for your next order. With clear heart i can recomment this selller

Date of experience: October 13, 2019
Greece
1 review
0 helpful votes
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Lately I had some bad experiences with some china shops, while Gearbest kept the standards high, so they deserve to be pointerd out for their professionalism.

Gearbest's e-shop is very ergonomic and intuituive and provides for a relaxing shopping experience. Has strong search features, product filters, and great categorization.
Every now and then Gearbest features some nice offers and at remarkably low prices.
Especially with their EU warehouses system, you can buy smartphones, drones and generally otherwise expensive electronics at very low prices and with decent shipping cost.
Shipping form EU warehouses is fast enough. Chinese warehouses take a bit more, but that's to be expected. After all chinese shipping is almost free.
The only con is like with every chinese megashop: the people they hire for support need a better grasp of english. However I have seen great improvement the last 2 years, so i don't complain.

Date of experience: November 23, 2017
Spain
1 review
0 helpful votes
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I bought products in GearBest from 1$ until 140$ and never paid any shipment. The last product I bought It was a Xiaomi Mi Band 2, probably the best smartBand in the market. The smartBand arrived my House in 10 consecutive days in normal shipment, thas was wonderful. I love buy in this shop due to low prices and I´ve always use coupons to be even lower.

Date of experience: February 19, 2018
GB
1 review
1 helpful vote
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My item took 3 months to arrive and I paid Import Tax to DHL the courier that they used. Item arrived by Fedex but inside the bag was DHL. Now Fedex are demanding Import Tax because either Gearbest did not ship the item in the first place or DHL returned it and they shipped it out again but with another courier but did not tell us any of this. We are now expected to pay twice and Gearbest as usual are doing nothing. After my review on another site I have been given a ticket number by Gearbest.

They are hopeless and as for their Customer Service Team well where do I start?

Avoid these please and to cap it all the item I ordered is a disapointment!

Date of experience: March 6, 2018
Lily L. Gearbest Rep
over a year old

Dear Michael,

We are sorry that you have had local customs and tax issues.

Please kindly refer to our policy on tax here:
http://www.gearbest.com/about/faq.html (see Tax and Customs Duties).

We have sent you a message via a ticket, with a solution regarding your case. Please kindly view this and reply to us.

Best regards,

Gearbest Customer Service Center

Azerbaijan
1 review
0 helpful votes
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Very good store
June 28, 2017

I like to shop from Gearbest.
All kinds of shipping company options.
The prices are very good.
Always have sale discount.
They are quick to deal with customer issues

Date of experience: June 28, 2017
Washington
1 review
8 helpful votes
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We placed an order September 23, Doogee X5 Pro phone. To this day I have no hear anything or receive the phone. Your customer service is never available and email you never answer. Please I need to know where is my order ASP.
Your customer service is the worst.

Date of experience: November 2, 2015
Lily L. Gearbest Rep
over a year old

Dear Amy,

Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.

We have sent you an email to your original ticket AT15*****02 with top solution.
Please check and give a confirmation back.

Thank you for your time.

Gearbest.com

RU
1 review
0 helpful votes
Follow S I.
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Not always the family budget allows you to purchase new items of modern electronics.
The world financial crisis, default by Greece, Ukraine and the collapse of a trade war between the EC and Russia.
To help the company came with your phone infocus infocus M2.
Yes, the small screen is just 4.2 inches but everything else on the level of luxury brands.
2 camera and flash 2), 4g, even a compass, pedometer (can not rush with the purchase of Mi Band) and procheee

If you like to experiment with rutirovaniem firmware and join our discussion at the forum in a thread 4pda "Infocus M2 - Official firmware"

Date of experience: May 4, 2015
Spain
1 review
0 helpful votes
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Best experience shopping online in China
May 11, 2018

It's the best webpage for buying gadgets, phones and electronic items from China, good service aftersales. When I had a problem with an item they have solved it offering me a lot of options. They take a lot of care with them clients.

They also accept paypal, the webpage use SSL protocol, I really apreciate security when I'm shopping online.

In my opinion, it's the webpage for buying online.

Date of experience: May 10, 2018

Overview

Gearbest has a rating of 4.2 stars from 10,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,488
value
3,464
shipping
3,496
returns
2,588
quality
3,443