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Gearbest
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Gearbest

gearbest.com
Poland
1 review
0 helpful votes
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Best GearBEST
May 3, 2020

Gearbest.com is an amazing seller - good prices, great promotions, fantastic customer service, reliable and fast delivery, mostly no additional customs and tax charges.

Date of experience: May 3, 2020
Portugal
1 review
0 helpful votes
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Very good store
March 8, 2016

My experience with Gearbest is very good. The products arrived at time and in excellent conditions. Besides that frequently have some excellent promotions.

Date of experience: March 8, 2016
Malaysia
1 review
0 helpful votes
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Cheap & quality
June 11, 2018

1. Cheap
2. Quality and workmanship
3. Description is same
4. Multipurpose
5. Good bargain discount
6. Very versatile, practical and useful
7. Nice design, looks very well
8. Works as expected

Date of experience: June 10, 2018
Poland
1 review
0 helpful votes
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I placed my first order in Gearbest shop in October. Since this time I've bought there 5 or 6 things eg. Soocas toothbrushes, spare brushes, Roidmi bluetooth transmitter, Xiaomi wifi repeater or Nitecore flashlight. Only in one case there were some problems with long awating time to send goods, but support was in touch with me. Postal operator refused to send goods, but Gearbest resend it in other way. It was a bit long, but toothbrush which I collected is really good, so i'm really happy despite of these little problems. Just use your Paypal account and have fun. If there are any difficulties, often it's caused by postal operators and their long time of handling - Gearbest have nothing to that!

Date of experience: November 25, 2017
Hungary
1 review
0 helpful votes
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Best Chinese Store
November 26, 2017

I have more than 100 orders from Gearbest. They always send the products quickly. Support is number one, if something does not arrive they send it again with free tracking or give full refund. I REALLY RECOMMEND TO EVERYBODY!

Date of experience: November 25, 2017
Croatia
1 review
0 helpful votes
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Very positive experience with gearbest
April 12, 2016

I haven't had a single issue when ordering from gearbest. Everything came in the timeframe they set, nothing was missing or damaged. The prices are very good and they have free shipping.

Date of experience: April 12, 2016
Austria
1 review
0 helpful votes
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GearBest has very competitive pricing, even without all their promotions. When you add deals and coupons on top, their prices are practically unbeatable for anyone on a hunt for Chinese gadgets.

I especially found Xiaomi products to have the best prices out of all the websites I've shopped in. So if you are into smart home gadgets or their phones, look no further.

Overall shopping experience has been great. Mobile app is very simple yet robust, and I do all of my purchases through it. It has all the functionality of the desktop browser version.

There are numerous shipping options available, including EU warehouses (from which you can get even faster shipping and avoid additional VAT charges). Products are almost always shipped out within the first 48 hours.

I also love their award point system, through which you can get additional discounts on your purchases (each point transforms into cash discount). Each purchase awards those points, and you can get even more by reviewing products, uploading videos, etc.

All in all, smooth experience so far, and also a fun place to shop.

Date of experience: December 14, 2017
GB
1 review
0 helpful votes
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Great value for money
January 26, 2019

Have purchased a number of items from Gearbest and if you don't mind waiting a bit for them to arrive (weeks sometimes) then the products themselves are great value for money.

Date of experience: January 12, 2019
Belgium
1 review
0 helpful votes
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Fast shipping
December 24, 2015

My order arrived fast from their EU warehouse, nicely packed.
Gearbest has a big inventory, a well designed website and I didn't have any problems when dealing with their customer support.

Date of experience: December 23, 2015
Brazil
1 review
0 helpful votes
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The Best
April 16, 2017

Currently one of the best sites to buy online with very good products and quality and guaranteed delivery I have already made some purchases and all arrived perfectly here in Brazil

Date of experience: April 16, 2017
Australia
1 review
3 helpful votes
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Terrible service
July 14, 2015

Ordered three products, two turned up in reasonable time and a third (a $250 smartphone) did not arrive. It's now been 6 weeks and still no phone, despite multiple requests.

Avoid.

Date of experience: July 14, 2015
Lily L. Gearbest Rep
over a year old

Dear Liam,

Thank you very much for your recent review.
We wish to apologize for this issue.

Orders are occasionally split for the simple reason that some items are out of stock and waiting to be resolved. Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on. This is to ensure that customers do not wait an excessively long period of time before before receiving their goods.

Would you please send us an email to Gearbest@outlook.com and offer us your order number? We would like to check the rest item for you.

Thank you again for bringing these matters to our attention.

Best Regards
Customer Service

Croatia
1 review
0 helpful votes
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Great online store
January 24, 2019

Really satisfied with products quality and prices. Recently got electric scooter which is fantastic. Price was great and shipping fast. Totally recommend!

Date of experience: March 28, 2018
India
1 review
1 helpful vote
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Gearbest in this website I purchased a Virtual reality headset I buy here because I find out price is low and the product is latest version I didn't find out anywhere else in ecommerce sites, before placing order thought to ask their customer support service whether or not product can ship to my country( India) I must say they are highly helpful ppl regarding doubts & coming to product shipping website will mention from when it will ship after processing done more over free shipping +low pricing, product delivered to me within 20 days.

Date of experience: January 26, 2016
West Virginia
3 reviews
15 helpful votes
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Very pleased!
January 29, 2016

My order took a long time but was well worth it, the support and the phones I ordered are great! Will definitely keep them as one of my favorite online stores!

Date of experience: January 28, 2016
RU
2 reviews
1 helpful vote
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Very good store.
February 4, 2016

I've been buying in the store. I really like him. He has a very good price, large variety of goods. Responds quickly to customer support. Always helps to solve the problems.

Date of experience: February 4, 2016
Poland
1 review
0 helpful votes
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PERFECT!
August 7, 2015

Best online shop ever met. Very fast shipping. Great customer service. Secure payment! My order has been shipped 2 days after making an order. It's the fastest shop in whole internet.

Date of experience: August 7, 2015
Nevada
1 review
5 helpful votes
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Customer Service Sucks!
I have an appointment with the California Attorney Generals Office on Friday.
This company sucks. No customer support phone number, even though it says so ion their website.

Date of experience: February 20, 2017
Poland
1 review
0 helpful votes
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Gearbest.com is a great shop.
October 4, 2019

I am buying in Gearbest.com for more than two years, and never have problems with them. Very fast shipping to Poland, great communication with support, low prices. I recommend this shop.

Date of experience: October 1, 2019
Poland
1 review
1 helpful vote
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Great experience
December 3, 2017

I would like to recommend this shop. I bought a lot of cheap and great quality things. You can buy here everything, DVR car, toothbrush, toys, phone cases and more. 5/5

Date of experience: December 3, 2017
Mexico
1 review
0 helpful votes
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I regret having written a positive review earlier. I did purchase 3 watches, ut these 2 purchases have been hell. I feel cheated. Both orders arrived BROKEN TO PIECES (PACKAGE INTACT, SO THE PRODUCT WAS "AS IS" FROM ORIGIN) I was offered a refund, but only refunded the money portion, not the 33% I paid with my GB points. As to the 2nd watch, the same, lost 33% and decided NOT to go ahead with refund, but to send me another watch... SURPRISE! OUT OF STOCK. Chose a different one (cheaper of course)... It is lost in package delivery, over 45 days since last tracking and now gearbest tells me I have to wait 3 months! ITS A JOKE.

Date of experience: July 10, 2017

Overview

Gearbest has a rating of 4.2 stars from 10,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,488
value
3,464
shipping
3,496
returns
2,588
quality
3,443