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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Приятные цены по сравнению с другими торговыми площадками, особенно учитывая постоянные акции и купоны. Очень большой выбор товаров. Поддержка быстро отвечает и решает возникшие проблемы. Даже многочисленные товары заказаные без трек номера доезжают без проблем. Я рекомендую этот магазин!
Gearbest is a very nicely designed shopping website with unique loyalty rewards (called points) where you receive 5 up to 100 points per review (50 points = $1 USD). You receive 50 points when you sign up so that's great for your first order. From the products I have ordered off Gearbest, all of them were genuine and from the actual vendor, not some cheap ripoff (ordered two pairs of earphones). Finally, their customer support is absolutely great, very responsive and understanding.
I've purchased a few things over the time from here and they've always been reliable and no complaints. GB offers you good prices, good products, presales assistance and fast shipping, will continue buying from here.
Last thing i bought was a nice headphones with order number W************** in 19 october 2017 and as always fast delivery and everything in great conditions.
Магазин мне понравился мне понравилась тем, что часто бывают акции и появляются много купонов со всевозможными скидками на различные товары.
Реально можно купить очень дешево, товар отправляют быстро, на следующий день после покупки, приходят посылки тоже быстро
Я покупал Original Xiaomi Mi Smart WiFi Remote Control Multi-functional Gateway и Original Xiaomi Smart Wireless Switch, такой низкой цены не было ни в одном магазине
Заказанный товар пришел за 3 недели, в целости и сохранности, все рабочее и оригинальное
Поддержка быстрая и отзывчивая, общался только по мелким вопросам, проблем пока еще не было
Магазин является официальным дилером многих товарных марок, поэтому всегда можно быть уверенным что придет оригинальный товар
Магазин рекомендую!
I liked the shop, I liked the fact that often there are stocks and there are many coupons with all sorts of discounts for different goods.
Really you can buy very cheaply, the goods are shipped quickly, the day after the purchase, the parcels come too quickly
I bought Original Xiaomi Mi Smart WiFi Remote Control Multi-functional Gateway and Original Xiaomi Smart Wireless Switch, there was not such a low price in any store
The ordered goods came for 3 weeks, intact and safe, all working and original
Support fast and responsive, talked only on small issues, no problems yet
The store is the official dealer of many brands, so you can always be sure that the original product will come
Shop recommend!
Products as described and almost always lowest prices.
Shipping time takes 1 or 2 weeks(Spain) and that's better than other.
I recommend.
I'm really happy with the shop, I can buy a smartphone at a very affordable price, I save 50 buying in this shop, and I also am happy with the customer care, they help me with whatever information I ever asked.
I definitely will buy my next smartphone from gearbest.Com
I recommend you all Gearbest.com for the large variety of products, low prices, fast shipping and free of charge delivery costs... I purchase daily from them and have never been dissapointed.
I have bought a drone. Order number is W**************. It is working and has not any problems. Gearbest is a very good webshop. You can always find sales, and can reduce the prices with various coupons. Shipments are quickly sent. Customer support is quite fast and efficient. I do recommend.
I have bought a lot of smartphone, tablet, accesories and toys from them and all items arrived without extra costs!
I started my online shopping at 2009 from eBay. More than 5 years it was the only one place I used to buy many interesting things. Then I was met Aliexpress. I must say that it's one of the cheapest place I've used before, but it has some disadvantages, like no paypal option to pay with and some difficulties with support and returns. But about 2 years ago I discovered the best place for online shopping. It was GEARBEST! Easy and userfriendly design, very strong security, Paypal payment option, a lot of interesting items, good price policy, friendly support and of course HUGE DISCOUNTS!
Prices beter then on Ali and service like on eBay, but in one place!
Great Deals, fast Support and fast delivery at low cost.
Items are high quality. I am really satisfied so far.
Hi, I recently bought a phone via Gearbest, the phone was sent from a Polish magazine, which is a very fast connection. The phone price is also very attractive. I recommend
It's been a while ago since I began using Gearbest and found this site very useful for my own benefits! I could find a lot of gadgets and materials for my everyday usage. I would like to recommend this website and their services from my own personal experience!
Первый заказ был копеечный, но со временем я делал более дорогие заказы. С сентября 2016 года сделал 12 заказов. Проблем не возникало. Я живу в Украине и есть вариант доставки через Новую почту, мне это очень нравится, приносит курьер прямо домой. Посылка идет 2-3 недели, отслеживается на всём пути. К плюсам магазина можно отнести оплату через пэй пал, большой ассортимент, актуальная описание товаров, много товаров с ценами ниже чем у конкурентов.
They dont Care about you as long as you pay. But delivering their product seems to be too much too ask.
Gearbest has such an amazing selection of tech (and many other categories) to browse through and I am always finding myself browsing through the app looking at all the amazing deals they have on their items. Overall, gearbest is my go a to online store now!
Gearbest has been my favorite seller for years. A very broad catalog of products, good prices and good service. Products are always very well packed and delivery times are reasonable.
I first started using Gearbest in March 2016 and have bought many items from them, from $1 toys to $300 phones and even a $700 Xiaomi laptop. I can see that there are some poor reviews about GearBest. I will share my personal experience and what I like about GearBest:
1. Good prices - usually better than Banggood (which is my alternative shopping site) for the same products.
2. Good and cost effective shipping options - cheap and fast shipping options for Australia, with tracking!
3. Most importantly, great service and refund process. It is very expensive to send parcels from Australia so it is extremely important to me that I receive adequate compensation for faulty or unsatisfactory products without having to incur shipping costs, which could exceed the value of the product in some cases, to return an item. In the few cases when I have received faulty items (eg. Bluetooth headsets that won't charge), these have all been addressed to my satisfaction with full refund or partial refund (depending the the fault).
Overall I am very happy with Gearbest's service - they are very responsive and easy to deal with. You do need to have some patience when an item is faulty (after all we are mainly dealing with cheap and cheerful items here) and needs to be assessed for compensation, so that you get the best possible outcome.
Very low prices in most cases. Fast delivery. Very good, quick support.
What do You need more?
I recommend to You doing online shoppin in Gearbest shop.
После поломки старых наушников решил купить Xiaomi Mi IV Hybrid лучшую цену нашел на Gearbest. Со скидкой обошлись ~12$. Выбирал самую дешевую доставку, но наушники пришли меньше чем за 30 дней. Проверку на оригинальность прошли.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
Dear Ole,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html
We have offered you a tracking number via our Support Center. Please check this and reply back to us.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Best regards,
Gearbest Customer Service Center