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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

RU
1 review
0 helpful votes
Follow Vitaly M.
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Приятные цены по сравнению с другими торговыми площадками, особенно учитывая постоянные акции и купоны. Очень большой выбор товаров. Поддержка быстро отвечает и решает возникшие проблемы. Даже многочисленные товары заказаные без трек номера доезжают без проблем. Я рекомендую этот магазин!

Date of experience: December 26, 2017
Australia
1 review
0 helpful votes
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Great website with excellent deals
December 26, 2017

Gearbest is a very nicely designed shopping website with unique loyalty rewards (called points) where you receive 5 up to 100 points per review (50 points = $1 USD). You receive 50 points when you sign up so that's great for your first order. From the products I have ordered off Gearbest, all of them were genuine and from the actual vendor, not some cheap ripoff (ordered two pairs of earphones). Finally, their customer support is absolutely great, very responsive and understanding.

Date of experience: December 26, 2017
Portugal
1 review
0 helpful votes
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Great site
December 26, 2017

I've purchased a few things over the time from here and they've always been reliable and no complaints. GB offers you good prices, good products, presales assistance and fast shipping, will continue buying from here.
Last thing i bought was a nice headphones with order number W************** in 19 october 2017 and as always fast delivery and everything in great conditions.

Date of experience: December 26, 2017
RU
1 review
0 helpful votes
Follow Elena A.
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Отличный магазин!
December 26, 2017

Магазин мне понравился мне понравилась тем, что часто бывают акции и появляются много купонов со всевозможными скидками на различные товары.
Реально можно купить очень дешево, товар отправляют быстро, на следующий день после покупки, приходят посылки тоже быстро
Я покупал Original Xiaomi Mi Smart WiFi Remote Control Multi-functional Gateway и Original Xiaomi Smart Wireless Switch, такой низкой цены не было ни в одном магазине
Заказанный товар пришел за 3 недели, в целости и сохранности, все рабочее и оригинальное
Поддержка быстрая и отзывчивая, общался только по мелким вопросам, проблем пока еще не было
Магазин является официальным дилером многих товарных марок, поэтому всегда можно быть уверенным что придет оригинальный товар
Магазин рекомендую!

I liked the shop, I liked the fact that often there are stocks and there are many coupons with all sorts of discounts for different goods.
Really you can buy very cheaply, the goods are shipped quickly, the day after the purchase, the parcels come too quickly
I bought Original Xiaomi Mi Smart WiFi Remote Control Multi-functional Gateway and Original Xiaomi Smart Wireless Switch, there was not such a low price in any store
The ordered goods came for 3 weeks, intact and safe, all working and original
Support fast and responsive, talked only on small issues, no problems yet
The store is the official dealer of many brands, so you can always be sure that the original product will come
Shop recommend!

Date of experience: December 25, 2017
Spain
1 review
0 helpful votes
Follow Eduardo M.
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Lowest prices
December 26, 2017

Products as described and almost always lowest prices.

Shipping time takes 1 or 2 weeks(Spain) and that's better than other.

I recommend.

Date of experience: December 25, 2017
Italy
1 review
0 helpful votes
Follow Fab T.
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I'm really happy with the shop, I can buy a smartphone at a very affordable price, I save 50 buying in this shop, and I also am happy with the customer care, they help me with whatever information I ever asked.
I definitely will buy my next smartphone from gearbest.Com

Date of experience: December 25, 2017
Romania
1 review
0 helpful votes
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Excellent website to buy from
December 26, 2017

I recommend you all Gearbest.com for the large variety of products, low prices, fast shipping and free of charge delivery costs... I purchase daily from them and have never been dissapointed.

Date of experience: December 25, 2017
Poland
1 review
1 helpful vote
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I have bought a drone. Order number is W**************. It is working and has not any problems. Gearbest is a very good webshop. You can always find sales, and can reduce the prices with various coupons. Shipments are quickly sent. Customer support is quite fast and efficient. I do recommend.

Date of experience: December 25, 2017
New Zealand
1 review
0 helpful votes
Follow Alessandro M.
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I have bought a lot of smartphone, tablet, accesories and toys from them and all items arrived without extra costs!

Date of experience: December 25, 2017
Kazakhstan
2 reviews
0 helpful votes
Follow Yurimaru K.
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Best online marketplace
December 26, 2017

I started my online shopping at 2009 from eBay. More than 5 years it was the only one place I used to buy many interesting things. Then I was met Aliexpress. I must say that it's one of the cheapest place I've used before, but it has some disadvantages, like no paypal option to pay with and some difficulties with support and returns. But about 2 years ago I discovered the best place for online shopping. It was GEARBEST! Easy and userfriendly design, very strong security, Paypal payment option, a lot of interesting items, good price policy, friendly support and of course HUGE DISCOUNTS!
Prices beter then on Ali and service like on eBay, but in one place!

Date of experience: December 25, 2017
Germany
1 review
0 helpful votes
Follow Joseph R.
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Great Deals, fast Support and fast delivery at low cost.
Items are high quality. I am really satisfied so far.

Date of experience: December 25, 2017
Poland
1 review
0 helpful votes
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Telefon
December 26, 2017

Hi, I recently bought a phone via Gearbest, the phone was sent from a Polish magazine, which is a very fast connection. The phone price is also very attractive. I recommend

Date of experience: December 25, 2017
Israel
1 review
0 helpful votes
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It's been a while ago since I began using Gearbest and found this site very useful for my own benefits! I could find a lot of gadgets and materials for my everyday usage. I would like to recommend this website and their services from my own personal experience!

Date of experience: December 25, 2017
Ukraine
1 review
0 helpful votes
Follow Vasilij T.
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Первый заказ был копеечный, но со временем я делал более дорогие заказы. С сентября 2016 года сделал 12 заказов. Проблем не возникало. Я живу в Украине и есть вариант доставки через Новую почту, мне это очень нравится, приносит курьер прямо домой. Посылка идет 2-3 недели, отслеживается на всём пути. К плюсам магазина можно отнести оплату через пэй пал, большой ассортимент, актуальная описание товаров, много товаров с ценами ниже чем у конкурентов.

Date of experience: December 25, 2017
Germany
1 review
1 helpful vote
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No Info, no product
December 25, 2017

They dont Care about you as long as you pay. But delivering their product seems to be too much too ask.

Date of experience: December 25, 2017
Lily L. Gearbest Rep
over a year old

Dear Ole,

We apologize that you are experiencing issues with your order.

For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.

You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html

We have offered you a tracking number via our Support Center. Please check this and reply back to us.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you.

Best regards,

Gearbest Customer Service Center

Canada
1 review
0 helpful votes
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Amazing website to buy all my tech!
December 26, 2017

Gearbest has such an amazing selection of tech (and many other categories) to browse through and I am always finding myself browsing through the app looking at all the amazing deals they have on their items. Overall, gearbest is my go a to online store now!

Date of experience: December 25, 2017
Brazil
1 review
0 helpful votes
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A very good seller
December 26, 2017

Gearbest has been my favorite seller for years. A very broad catalog of products, good prices and good service. Products are always very well packed and delivery times are reasonable.

Date of experience: December 25, 2017
Australia
1 review
0 helpful votes
Follow Nagi H.
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I first started using Gearbest in March 2016 and have bought many items from them, from $1 toys to $300 phones and even a $700 Xiaomi laptop. I can see that there are some poor reviews about GearBest. I will share my personal experience and what I like about GearBest:
1. Good prices - usually better than Banggood (which is my alternative shopping site) for the same products.
2. Good and cost effective shipping options - cheap and fast shipping options for Australia, with tracking!
3. Most importantly, great service and refund process. It is very expensive to send parcels from Australia so it is extremely important to me that I receive adequate compensation for faulty or unsatisfactory products without having to incur shipping costs, which could exceed the value of the product in some cases, to return an item. In the few cases when I have received faulty items (eg. Bluetooth headsets that won't charge), these have all been addressed to my satisfaction with full refund or partial refund (depending the the fault).

Overall I am very happy with Gearbest's service - they are very responsive and easy to deal with. You do need to have some patience when an item is faulty (after all we are mainly dealing with cheap and cheerful items here) and needs to be assessed for compensation, so that you get the best possible outcome.

Date of experience: December 25, 2017
Poland
1 review
0 helpful votes
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I like gearbest shop
December 26, 2017

Very low prices in most cases. Fast delivery. Very good, quick support.
What do You need more?
I recommend to You doing online shoppin in Gearbest shop.

Date of experience: December 25, 2017
RU
1 review
0 helpful votes
Follow Nikita L.
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После поломки старых наушников решил купить Xiaomi Mi IV Hybrid лучшую цену нашел на Gearbest. Со скидкой обошлись ~12$. Выбирал самую дешевую доставку, но наушники пришли меньше чем за 30 дней. Проверку на оригинальность прошли.

Date of experience: December 25, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom