After having read many reviews I tried to buy from them and now I do not buy more from other sites but only on GearBest.com.
Very low prices, always available support to solve issues and shipping without any problems.
That said, the best ever!
All goods purchased by me on the gearbest were original, of good quality and at a bargain price.
Delivery of purchases was carried out on time some times very fast, the goods were well packaged.
I had lot of orders from Gearbest and everything was fine. If I had a question about orders or products, they always answered me. In 24 hours
I recommend this store to people who value their time and money
Overall my experience with gearbest.com is fantastic.
I did 8 orders over the last 3 month and it was a very nice experience. The products are all original and the shipping time was as expected. Items are packed save and arrived without any problems. Lowest prices and outstanding customer support even in my own language (German) made me feel safe. I will order more in the very near future and have recommended Gearbest to friends and family already.
I decided to buy a flashlight a while ago. I was looking for it everywhere, I am from Poland and here we have limited access to many things, or price gives heart attack. I found flashlight on gearbest I wanted bad and thought "why not?". I do not regret this decision, flashlight is incredible, got little problems with tracking so i write a ticket to get details and answer came really fast. After a few days from my ticket i received my order. All the time i was in touch with support so I felt safe with everything. I recommend with no bad feelings about it.
Nice site with variety of products, best prices and great customer support. Discounts can save a lot of money. Shipping and delivery time are also very good. You can't definitely go wrong with gearbest.
Long time customer of GearBest, and so far I'm satisfied, as orders are dispatched fast, delivery without any problem, and if anything, customer support is able to help.
Last time I ordered (17/06/2019) screen protectors and phone case, delivery was within few weeks, all items as described.
Would only recommend, mainly as the price is very good and almost everytime free delivery.
I've been buying stuff from there since a few years now. I have had no problem so far.
Yes, I have received on 2 occasions a defective item, but support was helpful and put the cash in my wallet so that I could re-order it. Fast, polite, no problems.
Quality of the items is as described, I have bought many things and all was OK.
Buying from GearBest is a pleasure! Paying methods are safe, flexible and easy to use. Also great price offers and discounts available all the time.
My package arrived earlier then expected and had no damages or other issues and it was a real surprise!
I highly recommend GearBest and i'm looking to buy from them again real soon!
Dear GearBest, keep up the good work!
GearBest has excellent quality products at the best prices I've seen online. I shop on their website all the time and have always been very satisfied with my experience. GearBest's website interface is very easy to operate and a pleasure to use. Their shipping times can be a bit long but for the price you really can't complain at all. I highly recommend this retailer.
It is probably the site with which I had the best experience since I ordered articles on the internet.
All my orders arrived safely, I never had a bad surprise, the quality has always been faithful to the promise.
Even if sometimes the price is two or three dollars higher compared to other sites, it is more reassuring to order on gearbest, at least we are certain that the customer service will never let us down.
This is really the site that I recommend in first place to all the people who ask me for advice.
I'm pretty happy with my purchase experience in the site, the fact they do offer the possibility to check their products and buy directly from their Play Store app is quite practical. Also, having the option to pay with either Credit Card or PayPal is nice for the sake of security and privacy. Shipping times were average but it's understandable because of the holiday season.
Have purchased a phone from Gearbest, it is for my son's birthday present. It was delivered earlier than the estimated time. However, the screen is not so good, I contacted the customer service at the first time, they solved this issue and offered me some points, great website!
In the beginning I was so excited to see the prices and immediately sought to buy a gift for a friend. A month later after they finally let me use my card, weirdly only off PayPal. After I ordered my items I just felt something was wrong about gearbest. Reading the reviews is honestly like reading a horror novel, and I'm freaking out because I put out some big buck. Also the shipping is a scam having to buy a tracking number, I don't understand who is behind this website isn't being looked into.
Gear Best has some good products but the shipping is horrible. If you pay to have product expedited it is OK, however, then Amazon has a better price at regular shipping. Bought several small items they were OK. However, when I placed two big orders they fell apart.
Dear Rod,
Thank you for your comment.
Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.
All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.
Please send us any queries you have via our Support Center.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you soon,
Best regards,
Gearbest Customer Service Center
One of the best shops to buy electronics online. Really good prices and very good customer service, they respond in less than 24 hours. They also offer fast shipping from China and sometimes from Europe which is a bonus.
Shop is full of cool gadgets. Bought a notebook recently. Was very surprised about the uncomplicated purchase/delivery. Delivery time from china to germany took less than three weeks! Customer support/ticketing system is also very good! I recommend the shop!
I issued 6 orders through coupons they published (approximately total $ 1200). After 1 day, I received all my orders cheaply due to systematic error. so they said they were returning. However, a total of $ 1130 was returned in 6 orders. so I was refunded missing $ 70 card.(approximately)
Your order number ( 6 separate orders )
**************801 , **************083 , **************667 ,**************278 ,**************454 , **************715
Dear Durmus,
Thank you for your valuable feedback.
Sorry for any inconvenience caused.
After checking your problem, we noticed that your orders were cancelled due to systematic error.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you soon,
Best regards,
Gearbest Customer Service Center
Placed an order and it never arrived. They claim 10-25 business days. Been WAY over that time frame. Thankfully was able to get refund from Paypal. Liars and thieves. Never order from this company, horrible customer service. BUYER BEWARE!
Dear Ron,
Thank you for being kind enough to tell us about your experience.
Please kindly note our shipping link: http://www.gearbest.com/about/shipping-methods.html
For flat rate mail, it usually needs 7 to 25 working days to deliver.
Your order is shipped on 2016/7/14. We hope you could wait patiently for your order.
We will follow this issue and solve it to your satisfaction.
Thank you for your important and valuable feedback.
Gearbest.com
My various experiences with Gearbest have been nothing less than great. I was impressed by the quality of the products, some I've been using for years and they show no issues, one would think: how can it be so cheap and such good quality, it will break in no time. Well, no, quite the contrary, i's cheap and durable. The shipping is also surprisingly fast and reliable. I don't even look elsewhere anymore.
I'm an old customer of Gearbest, as it offers good products at a very accessible price, directly from China.
The quality of the items is high, they sell some of the best brand you can get from China, as Xiaomi is.
With my last order, I have purchased a Xiaomi Philips WiFi connected light to fit on my bedside lamp. This is the second lamp of the same type I have ordered, and the item is very well made and easy to connect to the WiFi.
The order has been shipped with a tracking number, so it was possible to check its status online. It was delivered in 3-4 weeks from China to Italy, and no custom duty was needed.
I can assure you that Gearbest is the best shop where you can buy from!
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Gearbest has a rating of 4.2 stars from 10,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.
Dear James,
Thanks for your feedback. We’re sorry you’ve had this experience.
To reach our customer support please click this link if you'd like to talk about the specifics of your situation: http://www.gearbest.com/about/contact-us.html. Furthermore our team has already contacted you in the ticket regarding your order. To respond to us please sign in your Gearbest account and Click " My Tickets ". Thanks
We look forward to hearing from you soon.
Best Regards
Gearbest.com