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Gearbest
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Gearbest

gearbest.com
Italy
1 review
1 helpful vote
Follow Mike M.
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After having read many reviews I tried to buy from them and now I do not buy more from other sites but only on GearBest.com.
Very low prices, always available support to solve issues and shipping without any problems.
That said, the best ever!

Date of experience: March 2, 2016
Romania
2 reviews
0 helpful votes
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All goods purchased by me on the gearbest were original, of good quality and at a bargain price.
Delivery of purchases was carried out on time some times very fast, the goods were well packaged.
I had lot of orders from Gearbest and everything was fine. If I had a question about orders or products, they always answered me. In 24 hours
I recommend this store to people who value their time and money
Overall my experience with gearbest.com is fantastic.

Date of experience: November 16, 2017
Spain
1 review
0 helpful votes
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I did 8 orders over the last 3 month and it was a very nice experience. The products are all original and the shipping time was as expected. Items are packed save and arrived without any problems. Lowest prices and outstanding customer support even in my own language (German) made me feel safe. I will order more in the very near future and have recommended Gearbest to friends and family already.

Date of experience: May 8, 2018
Poland
1 review
0 helpful votes
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My Experience
December 14, 2017

I decided to buy a flashlight a while ago. I was looking for it everywhere, I am from Poland and here we have limited access to many things, or price gives heart attack. I found flashlight on gearbest I wanted bad and thought "why not?". I do not regret this decision, flashlight is incredible, got little problems with tracking so i write a ticket to get details and answer came really fast. After a few days from my ticket i received my order. All the time i was in touch with support so I felt safe with everything. I recommend with no bad feelings about it.

Date of experience: December 13, 2017
Poland
1 review
0 helpful votes
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Nice shop with many products
December 26, 2017

Nice site with variety of products, best prices and great customer support. Discounts can save a lot of money. Shipping and delivery time are also very good. You can't definitely go wrong with gearbest.

Date of experience: December 24, 2017
Czechia
1 review
0 helpful votes
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Order review
July 28, 2019

Long time customer of GearBest, and so far I'm satisfied, as orders are dispatched fast, delivery without any problem, and if anything, customer support is able to help.

Last time I ordered (17/06/2019) screen protectors and phone case, delivery was within few weeks, all items as described.

Would only recommend, mainly as the price is very good and almost everytime free delivery.

Date of experience: July 25, 2019
Romania
1 review
1 helpful vote
Follow Alexandru-Bogdan P.
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I've been buying stuff from there since a few years now. I have had no problem so far.
Yes, I have received on 2 occasions a defective item, but support was helpful and put the cash in my wallet so that I could re-order it. Fast, polite, no problems.
Quality of the items is as described, I have bought many things and all was OK.

Date of experience: August 20, 2018
Romania
1 review
0 helpful votes
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Buying from GearBest is a pleasure!
March 5, 2018

Buying from GearBest is a pleasure! Paying methods are safe, flexible and easy to use. Also great price offers and discounts available all the time.
My package arrived earlier then expected and had no damages or other issues and it was a real surprise!
I highly recommend GearBest and i'm looking to buy from them again real soon!
Dear GearBest, keep up the good work!

Date of experience: March 3, 2018
Ireland
1 review
0 helpful votes
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GearBest has excellent quality products at the best prices I've seen online. I shop on their website all the time and have always been very satisfied with my experience. GearBest's website interface is very easy to operate and a pleasure to use. Their shipping times can be a bit long but for the price you really can't complain at all. I highly recommend this retailer.

Date of experience: May 24, 2017
Morocco
1 review
0 helpful votes
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A reference in the geek universe
May 23, 2019

It is probably the site with which I had the best experience since I ordered articles on the internet.
All my orders arrived safely, I never had a bad surprise, the quality has always been faithful to the promise.
Even if sometimes the price is two or three dollars higher compared to other sites, it is more reassuring to order on gearbest, at least we are certain that the customer service will never let us down.
This is really the site that I recommend in first place to all the people who ask me for advice.

Date of experience: May 21, 2019
Mexico
1 review
0 helpful votes
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I'm pretty happy with my purchase experience in the site, the fact they do offer the possibility to check their products and buy directly from their Play Store app is quite practical. Also, having the option to pay with either Credit Card or PayPal is nice for the sake of security and privacy. Shipping times were average but it's understandable because of the holiday season.

Date of experience: December 7, 2017
Georgia
1 review
0 helpful votes
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Have purchased a phone from Gearbest, it is for my son's birthday present. It was delivered earlier than the estimated time. However, the screen is not so good, I contacted the customer service at the first time, they solved this issue and offered me some points, great website!

Date of experience: March 9, 2017
Washington
1 review
10 helpful votes
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Scared
February 15, 2016

In the beginning I was so excited to see the prices and immediately sought to buy a gift for a friend. A month later after they finally let me use my card, weirdly only off PayPal. After I ordered my items I just felt something was wrong about gearbest. Reading the reviews is honestly like reading a horror novel, and I'm freaking out because I put out some big buck. Also the shipping is a scam having to buy a tracking number, I don't understand who is behind this website isn't being looked into.

Date of experience: February 15, 2016
Lily L. Gearbest Rep
over a year old

Dear James,

Thanks for your feedback. We’re sorry you’ve had this experience.

To reach our customer support please click this link if you'd like to talk about the specifics of your situation: http://www.gearbest.com/about/contact-us.html. Furthermore our team has already contacted you in the ticket regarding your order. To respond to us please sign in your Gearbest account and Click " My Tickets ". Thanks

We look forward to hearing from you soon.

Best Regards
Gearbest.com

Arizona
1 review
0 helpful votes
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Close but no cigar
January 10, 2018

Gear Best has some good products but the shipping is horrible. If you pay to have product expedited it is OK, however, then Amazon has a better price at regular shipping. Bought several small items they were OK. However, when I placed two big orders they fell apart.

Date of experience: January 10, 2018
Lily L. Gearbest Rep
over a year old

Dear Rod,

Thank you for your comment.

Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.

All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.

Please send us any queries you have via our Support Center.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you soon,

Best regards,

Gearbest Customer Service Center

Austria
1 review
0 helpful votes
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One of the best shops to buy electronics online. Really good prices and very good customer service, they respond in less than 24 hours. They also offer fast shipping from China and sometimes from Europe which is a bonus.

Date of experience: February 17, 2018
slippy a.
Austria
1 review
0 helpful votes
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excellent
July 26, 2017

Shop is full of cool gadgets. Bought a notebook recently. Was very surprised about the uncomplicated purchase/delivery. Delivery time from china to germany took less than three weeks! Customer support/ticketing system is also very good! I recommend the shop!

Date of experience: July 26, 2017
Durmus C.
Turkey
1 review
1 helpful vote
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I issued 6 orders through coupons they published (approximately total $ 1200). After 1 day, I received all my orders cheaply due to systematic error. so they said they were returning. However, a total of $ 1130 was returned in 6 orders. so I was refunded missing $ 70 card.(approximately)

Your order number ( 6 separate orders )
**************801 , **************083 , **************667 ,**************278 ,**************454 , **************715

Date of experience: June 9, 2018
Lily L. Gearbest Rep
over a year old

Dear Durmus,

Thank you for your valuable feedback.
Sorry for any inconvenience caused.
After checking your problem, we noticed that your orders were cancelled due to systematic error.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you soon,

Best regards,

Gearbest Customer Service Center

New Hampshire
2 reviews
2 helpful votes
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Gearbest thieves
July 15, 2016

Placed an order and it never arrived. They claim 10-25 business days. Been WAY over that time frame. Thankfully was able to get refund from Paypal. Liars and thieves. Never order from this company, horrible customer service. BUYER BEWARE!

Date of experience: July 15, 2016
Lily L. Gearbest Rep
over a year old

Dear Ron,
Thank you for being kind enough to tell us about your experience.
Please kindly note our shipping link: http://www.gearbest.com/about/shipping-methods.html
For flat rate mail, it usually needs 7 to 25 working days to deliver.
Your order is shipped on 2016/7/14. We hope you could wait patiently for your order.
We will follow this issue and solve it to your satisfaction.
Thank you for your important and valuable feedback.
Gearbest.com

Portugal
1 review
1 helpful vote
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One stop shop
February 20, 2018

My various experiences with Gearbest have been nothing less than great. I was impressed by the quality of the products, some I've been using for years and they show no issues, one would think: how can it be so cheap and such good quality, it will break in no time. Well, no, quite the contrary, i's cheap and durable. The shipping is also surprisingly fast and reliable. I don't even look elsewhere anymore.

Date of experience: February 20, 2018
Italy
1 review
0 helpful votes
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The perfect way to buy chinese
October 14, 2017

I'm an old customer of Gearbest, as it offers good products at a very accessible price, directly from China.
The quality of the items is high, they sell some of the best brand you can get from China, as Xiaomi is.
With my last order, I have purchased a Xiaomi Philips WiFi connected light to fit on my bedside lamp. This is the second lamp of the same type I have ordered, and the item is very well made and easy to connect to the WiFi.
The order has been shipped with a tracking number, so it was possible to check its status online. It was delivered in 3-4 weeks from China to Italy, and no custom duty was needed.
I can assure you that Gearbest is the best shop where you can buy from!

Date of experience: October 14, 2017

Overview

Gearbest has a rating of 4.2 stars from 10,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,488
value
3,464
shipping
3,496
returns
2,588
quality
3,443