I am buying from Gearbest the last 2 years. I have bought many products such as laptops, smartphones and other smaller purchases.
Gearbest is a very good shop with many offers all over the year. Customer service personel is always there if you want to ask something and to handle issues if something goes wrong.
Overall very good store!
This was my first order on GearBest (Nov 2016). It went very well. Delivery within the timeframe, well packaged, working well. The product is quite good (still works today) and meets the specifications. I recommend the store and the product.
I ordered 3 replacement tanks for my billow v2, complained about the shipping taking too long twice before the were sent (which didnt happen until 3 months after i put in the order, and i was given 10-45 day shipping), and after waiting 4 months for my order to arrive, i only have 2 of the 3 tanks i paid for. Never again will i deal with this business.
UPDATE: They have contacted me and completed my order, I am still waiting for the package to arrive but I trust that this time i will receive it. Gearbest has redeemed themselves in my eyes as a reputable site that won't try to take your money
Update pt. 2: they never sent me anything, they suck.
I've been doing shopping in this store for several months. All parcels arrived, usually within a maximum of 30 days (exception is the holiday period, where it took a bit longerr). Due to the favorable prices and frequently published codes of promotions, this is my favorite store. Gearberst is always the first store where i'm looking for any goods
They have products at the lowest price, at other stores we found even over doubles as the price, the same products, the delivery was ok, the customer service is excellent, they have a lot of discounts. I have no bad words about them, but just words of good. I highly recommend this store!
Hello,
This is a review for the website of Gearbest.
I ordered some products from the website on 4/28/20. The estimated time to ship the product was about 1 month. I ordered the products but I did not receive the products. After over 1 month had passed I began having contact with the seller to ask about a status update.
The seller was patient, responsive and respectful with me. The seller said he shipped the order. He gave me the tracking number. My local shipping carrier identified that the tracking number was valid but they didn't receive the package. The seller offered me a refund. The seller and I were able to come to a mutual conclusion.
The support staff on the website was able to work with the seller to help me with the refund. The support staff was helpful, friend and provided communication in a timely manner. Although I didn't receive the product, the customer service was excellent and so I would be happy to use the website again.
- J
I am very pleased with my leisure shopping. It is really much more affordable than many similar competitors. If you look at it as a cargo, the cargo is very fast and successful. Thanks to special coupons and discounts, you get the chance to get more affordable products. I would definitely recommend shopping and I would definitely recommend it. Gearbest is indispensable.
I ordered a Xiaomi Redmi Note 2 from GearBest. To ensure I didnt pay additional import tax I selected their EU warehouse as the source of my order. Orders originating from China may be subject to an additional charge at customs so please be aware of this.
The process was very clear and easy to understand. I found the other customer reviews and videos posted on the site to be particularly useful in making my choice.
I ordered on a Friday and noticed that the order status still said processing 2 days later. I contacted GearBest and received a very quick reply saying that my order was progressing well. In fact my order arrived quicker than I had expected which was a pleasant surprise.
I have since recommended GearBest to other friends who have had similarly positive experiences.
Ordered in stock item on nov 4th and payed extra for 1 week delivery from an European warehouse. Received a tracking number on nov 5th that turned out to false. No info up until now.
Contacted Gearbest on nov 17th and was told the item was shipped. On nov 19th they asked me to wait for a few more days. Didn t here from them again.
So i have cancelled my order and filed a PayPal claim.
STAY AWAY FROM GEARBEST!
Dear Jan,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Gearbest.com
Gearbest is the best shop in the world! This store is the best support will always answer any question! Orders are delivered very quickly! Very low prices! Didn't see a single store where prices are lower than on Gearbest! I am very happy with this store, he's never let me down!
Overview
Gearbest has a rating of 4.2 stars from 10,449 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.
- Visit Website
- Coventry, WMID, United Kingdom
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Marius,
Thank you for taking your time to write your review. We are sorry to hear this.
Please kindly check, as you did not receive the package we sent on 2015-09-14, we have resend the package for you on 2015-12-25. It would be very appreciate that you can reply in the ticket to inform us if you have received the package now.
We look forward to hearing from you. Thank you.
Best Regards
Gearbest.com