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Gearbest

gearbest.com
Mexico
1 review
1 helpful vote
Follow Oscar O.
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Service is unbelievable, it is just great
February 7, 2018

All the items i have request via gearbest it has been just a great experience, ever since i pay for the item i know the item's locations, i really like the service, items have great quality, shipping is juest fast, i will continue buying from gearbest.

Date of experience: February 5, 2018
Canada
1 review
2 helpful votes
Follow Jonathan H.
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I buy a product from them and wrote a 1 star review. They never published it! I wrote to them and they say they dont pick all reviews and the choice is made by random ( yes yes...). I insisted they put my review but they never did. I put 2 stars here because they refund me my purchase.
Update: I downgrade my review to 1 star. When they saw this review, they gave me 10 $. I dont want money, I want my honest review about what I purchased to be on the product page!

Date of experience: July 8, 2016
Lily L. Gearbest Rep
over a year old

Dear Jonathan ,
Thank you so much for informing us about your shopping experience.
We regret things did not work well for you.
Our team has contacted in the tickets to review your case, please log in to your account in "My Tickets "
Gearbest.com

Germany
1 review
0 helpful votes
Follow Lenka Q.
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Good experience
September 27, 2019

Come fast enough. It was packed in a box that was packed even in a larger huge box... For four small batteries somehow too much with the packaging. Two charged, inserted into the multimeter, work perfectly. By the way, were already precharged to 1.3 v. Thanks gearbest!

Date of experience: September 24, 2019
Illinois
1 review
2 helpful votes
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Got half my order.
August 20, 2015

Placed an order for numerous items. I got half the items. I submitted a ticket and their response was we are out of those items. No attempt on their part to contact me to let me know the items were out of stock. After submitting the ticket they have offered to let me pick from items on their site,,,, the items they are out of stock on are still listed on the site as in stock. 0. o This will be the only time I purchase from them.

Date of experience: August 20, 2015
Lily L. Gearbest Rep
over a year old

Dear josh,

First, I want to offer my sincerest apologies to you for the issue.

Could you please send your order no to gearbest@outlook.com and give us the item number or its full name for our easy check?

Please rest assured that we will be totally responsible on our part.
Best regards,
Gearbest.com

Spain
1 review
0 helpful votes
Follow Ramiro G.
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Maybe, GearBest is the best online China Shop...
"I ordered a lot of products at gearbest. From the under 1 $ tablet repair kit up to 150 $ smartphones (http://www.gearbest.com/cell-phones/pp_*******.html). Which I really enjoy and highly recommend to friends and family. Every order was delivered fast and the support was great. Even if something went wrong. Which can happen. The support team at gearbest immediately give me a solution and solved the problem 100 %. I can highly recommend gearbest.com
In my opinion the best china online shop."

Date of experience: June 2, 2017
RU
1 review
0 helpful votes
Follow Ekaterina S.
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Excellent shop.
December 1, 2017

I'll tell you a little more details, I used to always order for Alyexpress, but after they introduced a paid shipping hrybkf try to order at this store. Delivery to Russia about 1 month for free delivery, excellent centralized support, answers all my questions! I recommend unequivocally!

Date of experience: December 1, 2017
Turkey
1 review
0 helpful votes
Follow Tufan Y.
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I bought much items on gearbest. And they are really nice quality and cheap. And when u review ur ordey gearbest giving you GB points. I did bought wrong item and i write on ticket. It was %100 my bad but they solved it nice. Shipping really fast then other sites. I live in Turkey. Here shipping time 1-2 weeks in.

Date of experience: December 11, 2017
Massachusetts
1 review
1 helpful vote
Follow Guillermo C.
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This is just a promotion page and in no way is it to solve customer problems, that is, if the support is contacted, they will send a note to the seller, if the seller does not want to do anything: you lost, the answer char support gave me was, sorry but gearbeast.com cannot do nothing for you.

What kind of answer is that?
That's the support a customer can expect?

If you decide to buy on gearbeast.com and you receive what they have offered, feel blessed, otherwise you were the victim of false advertising.

Date of experience: July 2, 2020
Lily L. Gearbest Rep
over a year old

Dear Guillermo,

Thank you for your comment.

Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.

All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.

Please send us any queries you have via our Support Center.

We look forward to hearing from you soon,

Gearbest Customer Service Center

Saudi Arabia
1 review
0 helpful votes
Follow Samy M.
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GearBest website is very unique, it has good products with fast shipping, also multiple payment options, payment by PayPal is available and this is my favorite, with a points system that gives me more discounts makes it better.

Date of experience: February 18, 2018
Ukraine
1 review
0 helpful votes
Follow agtarastyrkino a.
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Very good store
November 18, 2015

My order from Gearbest was processing and sent very fast. I confirm excellent quality of my order. I want to add about service in Gearbest. It is very comfortable for me. Also official site of Gearbest is very simple and clear.

Date of experience: November 18, 2015

Overview

Gearbest has a rating of 4.2 stars from 10,449 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,488
value
3,464
shipping
3,496
returns
2,588
quality
3,443