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Gearbest
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Gearbest

gearbest.com
Belarus
1 review
0 helpful votes
Follow Nataliya M.
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I have bought Xiaomi products at Gearbest site and I have a very good impressions about their service and customer support. The products are originals and have a good pack. Delivery to Belarus is a very quick. Also I like a full description and correct specifications for tech products at their site and also faq with possibility to ask questions to support. Recommend for all.

Date of experience: June 29, 2017
Ukraine
1 review
0 helpful votes
Follow Bohdan M.
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Recently i bought Xiaomi Piston Fresh Version from gearbest. I got it in about two weeks(comparatively fast). I am generally satisfied with the product, everything is just like in the description, no surprises besides the quality of service. The thing is i am very
Demanding customer but gearbest was able to resolve all my complients very fast and i can definatly recomend this store.

Date of experience: January 7, 2018
Serbia
1 review
0 helpful votes
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Here us a treat and Joyetech cuisine. This cookie will be quite tasty, The big news is, after a long time, again removable battery on one Joyetech mode. Joyetech the previous VT mode explained how to make TC mode, but it took time to upeglaju. I'm really glad that this stabbed from behind.
I'm very happy with the products I bought on Gearbest.com, and I will continue to shop with them. Best regards"

Date of experience: December 11, 2015
Canada
1 review
0 helpful votes
Follow Dave G.
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I've ordered a mi band on Gearbest.com because they had the best price and seemed to be reliable. The fact that shipping is free is something I really appreciate. The order of the band was simple, especially because I was able to pay with paypal. Of course the shipping time for the free shipping is very long, but that wasn't a Problem for me. If you want to you can always chose a faster shipping method. The band was in is original package and worked perfect.
I'm very happy with Gearbest.com and happy that I found the website. Looking forward to order there again!

Date of experience: December 17, 2015
Canada
1 review
1 helpful vote
Follow Khalid T.
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Five Stars Service All The Way
October 11, 2018

"Most of the time I don't even bother comparing prices for an item I want to buy because I know that gearbest price is the best I can get.
Gearbest Team is five stars all the way in my book and I recommend them to my family and friends.

The above review I wrote from past experiences buying from gearbest, but now after I received my order I would like to ad I Stand Correct, very happy in all aspects with my products. "

Date of experience: October 11, 2018
Canada
1 review
0 helpful votes
Follow Julie R.
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Poor communication
November 10, 2017

I ordered two items and they did not arrive. I contacted GearBest and got no response. Then I contacted paypal and opened a ticket to get a refund. I also contacted GearBest again to state that I have requested a refund.
I finally got a response from GearBest stating that they can't refund me while I have the paypal ticket open, so I need to cancel that and THEN they will refund me. I cancelled the paypal ticket. Contacted them again and requested a refund straight away. Did not hear back. I contacted again asking for my refund and a while later got a response saying that they can't refund me because the item was already shipped. They provided tracking details that don't work and I again, can't get a response from them after requesting tracking details that work.
This is the worst service I have ever experienced and I buy a lot of stuff on line.
Would never use them again.

Date of experience: November 10, 2017
Lily L. Gearbest Rep
over a year old

Dear Julie,

Thank you for your comment.

Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.

All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.

Please send us any queries you have via our Support Center.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you soon,

Best regards,

Gearbest Customer Service Center

California
1 review
9 helpful votes
Follow Rick D.
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I will never ever ever, order again from gear best, first after you order and pay for it they send you a confirmation stating it will take 25 business days. I waiting a month to receive my products I ordered 7 items. 5 out of 7 was incorrect. Not to mention the headphones I ordered did not work at all. I pay for items I did not receive. I did not receive the items I pay for. If you have money to throw away then order from Gear Best.

Date of experience: March 19, 2015
Lily L. Gearbest Rep
over a year old

Dear Rick,
We are sorry for the inconvenience. There must be some misunderstanding between us. Could you please tell us your order number? We are willing to deal with it for you.
Please contact our support center, we will solve it for you or e-mail to Gearbest@outlook.com. We will deal with it for you personaly.
Best Regards
Customer Service

GB
1 review
0 helpful votes
Follow samasylum a.
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I have used GearBest on a couple of occasions and found them to be extremely good. The customer service is great and my questions were answered very quickly. The website is well designed and the payment system is easy, I paid with PayPal and there were no problems. Delivery to the UK was quick and the goods were well packaged. So far I have found the quality of the merchandise on GearBest to be of a very high standard and a very reasonable price, I shall continue to use them and would recommend them to everyone.

Date of experience: March 26, 2015
Slovenia
1 review
0 helpful votes
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GEARBEST = great store!
February 5, 2018

Customer service issues are resolved instantly. The purchased products are of excellent quality and are corresponding to the product description. The shipment went quickly, the goods arrived undamaged and original packed. Secure site and safe shopping. All in all, Im very satisfied with my purchase.
HEbL (W************** on Dec 29,2017)

Date of experience: February 4, 2018
Brazil
1 review
0 helpful votes
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My first purchase on the gearbest was a Hawkeye Firefly 7s action camera.
I was impressed with the delivery time of 22 days, the product arrived and came everything packed properly with no problem and the product has the quality I expected.
Gearbest has a very fast support, and any problems you have can contact them and they will help you as soon as possible.
The lowest prices are on GearBest and I will do lots of shopping for gearbest as it is the best selling site on the internet.

Date of experience: August 23, 2017

Overview

Gearbest has a rating of 4.2 stars from 10,449 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,488
value
3,464
shipping
3,496
returns
2,588
quality
3,443