After buying from a number of sites like dx.com and bangood I gave gearbest a try as I noticed the good prices.
The communication has been always good and what I like with them is that they sent a photo of the package that is being sent.
Arrival is faster than usual so thats a plus too.
After 6 successful purchases I am quite happy :)
It is quite simple, you just have to know what you want and be very curse of what it is and the specs. You just have to search for what you want and in no time you have made your order. They delivered the order pretty quickly that I was surprised but it turned out to be just what I wanted. Im very grateful.
I have had very good experience with Gearbest. Gearbest has very promising products, they offer very good sales and post sales service. I have had 2 issues with delivery times (exceeding past 25 days), but Gearbest resolved the issue without any fuss. I am happy with them at the moment.
I'm very satisfied with the service and products also. I love gearbest. Gearbest have the best prices for e-cigarettes and other products too.
The shipping Time ist very okay to germany with 10-14 days!
Gearbest is one of the best online stores I buy.
Quite a wide range of goods.
Having an experience of shopping in Gearbest, all my purchases pleased me.
Delivery is fast enough, in the stated terms.
The support service is working at a high level.
I am pleased and pleased to recommend to my friends and acquaintances.
I meet GearBest in Black Friday.
I bought 8 different products and all products have special price/discount codes and free shipping.
I'm living Turkey and free shipping very important for price advantage.
Thanks GearBest:-)
I have bought a drone. Order number is W**************. It is working and has not any problems. Gearbest is a very good webshop. You can always find sales, and can reduce the prices with various coupons. Shipments are quickly sent. Customer support is quite fast and efficient. I do recommend.
I really enjoy shopping on gearbest, excellent service, and always ready to attend to customers when in need of help. I always recommend gear best to anyone planning on shopping online, shipping is excellent.
"I can only say the best from my experience with the gearbest. All the items I bought on Gearbest were as described. Whenever I need the contacts were quick and solved all my doubts/problems. Goods were dispatched promptly and arrived earlier than expected. Goods arrived as promised and were value for money!
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They did not send what was pictured and advertised on the web. I ordered two tiny flashlights that were presented in pretty little black gift boxes on the web. I did not get the gift boxes. The flashlights were just sent in clear plastic ugly packaging.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Gearbest has a rating of 4.2 stars from 10,449 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.
Dear Karen,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Could you send your order number and problem to this email: gearbest@outlook.com so that we can offer a better solution for you?
We value your patronage and wish to continue serving you in the best way possible.
Best regard.
Gearbest.com