After a long debate with the customer service of gear best to refund me they did it. Then I placed my next order but guess what! Same bad customer service. It has been 8 days now and I don't now where is my package. They sent me a tracking # on Feb. 2nd but this tracking # is not working at all. So I contacted customer service 5 days ago without any respond.
I advice you to not buy anything from Gearbest.
Always a pleasure to deal with.
Amazing prices, great variety, great products. Never had any problems with this site and I've been ordering a lot from them!
Shipping costs are also low, shipping is fast. I am a returning costumer! :)
I live in Brazil and I make purchases in the gearbest, always I have of eyes in the several promotions that they realize, bringing incredible prices and products of great quality!. Possibly if there is any problem with some purchase of mine, the support caters me perfectly and helps me in everything. I totally recommend this site, which values the consumer and still brings the most varied quality options and incredible prices!.
Dear Fabricio,
Thank you for taking the time to write your review. We really appreciate this.
Best regards,
Gearbest Customer Service Center
I ordered mi repeater 2 from gearbest at an awesome price. The delivery was done within the given time period. Customer care gives fast replies. Product is awesome and working fine as expected. Overall experience is Good. I Recommend Gearbest. WB**************
Gearbest is making fun of us, they refund my money without my permission, while I was waiting for my product. Even my friends have faced the same issue with this website, and they left.
Now they are using the other websites because they are respecting the clients more than here.
Gearbest said that the discounts were only a mistake (seriously? Hahaha) how poor is your website (the true reason is that they are not serious because I met this problem many times)
Also, Gearbest is selling sold out products. They don't update their inventory, their only purpose is making sales (even if the products is sold out already, because they want to increase the statistics with this manner) bye bye gear best, I will inform my friends and my thousands of followers about you.
And finally, your products are very expensive is we compare them with the other FAMOUS platforms of China.
Dear Zoya,
Thank you for your comment.
We have confirmed this issue is about system error.
We will work hard to improve our system and website in the future.
Gearbest items have varying processing times based on their warehouse location and stock availability.
The total time it will take to receive your order will be the dispatch time plus the shipping time.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
Thank you very much for your feedback about price.
Products are sourced based on quality as the key factor, and we strictly reject many products which are not up to standard for our customers.
-Gearbest has an in-house full time Quality Control Team who is trained to perform strict inspections and product testing.
-We also offer a professional support team. We will solve any issue in a fast, professional, and friendly way.
The problem has already been resolved with a new order.
We have contacted you via our Support Center about your order.
Please reply to us there.
Gearbest.com
Professional and quick. Everything is fine. I bought my phone from GearBest. Still using and everything works perfectly. Never had a problem and the website is amazing. There are thousand things to buy. Using every day.
Once in the time it happens that you are not satisfied with a product.
After a somewhat less experience with the Gear Best Customer Service i write some emails to GearBest.
We came together and the result was satisfactory.
So see if you keep talking (mail), you'll always come together and find a solution.
Which was in my case. They (GearBest) found a good solution. And i was happy and satisfied.
I buy a lot of items at GearBest and am always satisfied with the quality of the products I buy. Fast delivery.
And when somethings wrong you can write a email to the customer service and they came whit a solution.
Thanks GearBest
I ordered several individual products (flashlights, smartphone ect.) each order delivered without problems. I like the prices and the possibility to pay with paypal.My first phone ordered 18 months ago (order WP**************) is working very well without any problem.
Paolo
Italy
I bought a wonderful Original Xiaomi Ultra-thin *******mAh Mobile Power Bank 2 in the store Gearbest.com. Excellent service, transparent payment system through PayPal. Free and fast delivery. I am happy with the purchase of 100% and I'm grateful to the store. I have more than 60 orders in this store. I never had any problems.
I was shopping at GearBest more than 2 years. The most important for me that all products original and brand new, most of the time there was promotions like daily deals and other. And the customer service they are very helpful to solve my problems or questions. For me it is most important that i have a choice what shipping will be used at my order W************** on Nov 10,2017 02:23:10 AM. I got it fast.
I recommend Gearbest to all shoppers all around the world
Looking for the best store to do the shoping? With extra promos and best prices worldwide? I recommend you to choose Gearbest. Everyday you can find there a lot of promos, discount coupons and even great giveaways with many prizes. Best delivery time, really big offer and the most kind customer service are standing out this store. The ear tips that I've ordered recently are wonderful!
I made my first purchase on GearBest a little over a month ago and was amazed at the store in many ways. I had tried to buy the same product on another site but I had many problems with all my credit cards (until now I do not understand why), and at GearBest I was able to make the same purchase quite easily with no problems at a better price than the previous site. Another point to highlight is the time of shipment and arrival, delayed half of the forecast, with a well packaged product in two different packages to preserve the integrity of the device. I was so pleased with the purchase that soon after I made two new orders and I have several more in mind. Definitely GearBest is one of the best online shopping sites today, on a global scale.
I have spent a few hundred dollars on gearbest.com over the last 4 or 5 years - mostly on guitar parts and luthier tools. Have not had any issues or regrets on any of my purchases. Have been very pleased with the value. Most of their items are 2 or 3x more expensive if purchased elsewhere.
I've been shopping on Gearbest for about a year now. I've ordered about 20 items so far, from headphones, speakers to Tablets and smartwatches. Everytime I have had a problem, Gearbest has done everything to help me out with my issues, and I am very satisfied with their quick actions and resolutions.
You have to get to know how they operate. It's like any relationship, takes time to know each other. When you send a question, give it a day or two for a reply. With the time difference, there is going to have some kind of delay. But they will reply, and help you with any issue.
A friend of mine once told me about Gearbest and how it works, since then i made more than 10 orders from China to Brazil, and i have nothing to complain about. Their support service is very fast and items leave their storages fast. I recommend Gearbest for anyone who wants to buy items for a good price.
Gearbest is one of the best online shopping out there. I am very satisfied overall with the website. The website ticks all the requirement for me, whether it is shipping facilities, mode of payment and secure payment, best price, range of products and best discounts.
I also prefer their customer service compared to other shopping websites. I also like their flash sales and Points system where you can accumulate points with purchases, daily sign in, and reviews. The points can be used to get up to 30% discount!
My latest purchase was an aromatherapy humidifier (Order no. **************034) and I received my product in about 4 weeks and as described. I paid via Paypal and could use my accumulated points for discount. The product work as intended and I am very happy with the purchase.
Gearbest provides a great online shopping experience. The have a excellent help center and always resolves problems if they occur. I always recommend them to any person that asks me where I shop and with their shipping options they are my go to shop for any product. They always have special offers and provide rewards for loyal customers.
International internet shopping can cause problems. Cargo problems, customs problems and many problems. Gearbest.Com he's doing everything to make sure these problems don't happen. Customer service is extremely high quality. Your problems are being solved. They are working to get the product you receive to you as soon as possible. At international exchange Gearbest.Com the best. I advise
In May 2015 I bought a Gear Best Quadra copter. I am writing this in September 2015. Since I received the product with parts missing, I have been having a nonsensical Alice in The Looking Glass conversation with the customer service people in China. First there are two separate customer service departments one pre and one post sale. Be aware. Post sale is a rigmarole of either purposeful miscommunication or you have to laugh. At one point in our long conversations by email - there is no telephone number to call! I was assured the missing parts had been shipped. It's two months post that time and I have not gotten them. I now have about 90 service tickets – I'm exaggerating. I think they aggravate you to the point that they hope you think it's not worth the 50 or $100 dollars to lose your mind over the incredibly absurd responses given by Gear Best! Stay away. If you have a problem is will not be resolved. Avoid Gear Best. Shop elsewhere.
Dear Anne,
First, I want to offer my sincerest apologies to you for the issue.
We cannot apologize enough for any inconveniences this may have caused you.
Could you please first tell us your order number or ticket number so that we can provide a better solution?
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Best regards,
Gearbest.com
Gearbest is a good website where you can buy stuff coming from china. They are really professional, the description is very accurate and the support is always ready for any issue that you reach. My last order (Mi Band 2 - W**************) arrive just in time and the price was the cheapest that I could have found in internet. So i suggest you to think about this site in order to make a order.
Overview
Gearbest has a rating of 4.2 stars from 10,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.
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Dear Mohammad,
We're extremely grateful for your constructive feedback.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
It would be very appreciated that you could reply us in original tickets.
Many thanks.
Gearbest.com