Kiwi.com

5 days before departure, they said the flight was canceled. But I bought a ticket for the same flight from the carrier and it is valid! They just don't buy tickets from carriers, steal your money, and then cheat that flights are canceled!

This company has been holding my refund since 2/20/21 when they were reimbursed by the airlines directly. It's impossible to reach the customer service (purposefully). Not sure how this company is still allowed to operate legally when they outright STEAL people's money. Under no circumstance should you EVER book anything with them, despite how cheap it may be. I promise you they'll end up screwing you in the end and it'll just cost you more. Look at all these terrible reviews, AVOID AT ALL COSTS!

Our flight was cancelled- completely out of our control. Kiwi rebooked us for a flight two days later. We didn't confirm this because we needed to find an earlier flight back home to our kids. They refused to refund because they "gave us an alternative flight" which if we decided not to use, was on us. So where do you draw the line with how far out you book someone and they have any say over their flight? We went in circles over the phone- they wouldn't budge. A $600 lesson

I paid for a flight to Tenerife in Jan 2022, to fly on May 2022. Today they informed me my flight had been brought forward by 2 days! My options are to take the new flight or I could still fly in the original date but I would have to pay an additional £400+ and also it would now take 15 hours for a 4 hour flight as I would have 2 stops on the way. OR I could have a refund which may not be the full amount and could take months to receive it! I have been waiting for 2 years to take this trip and now I am £100's out of pocket as I don't have the money to rebook flights and I cannot get a refund on my accommodation. Absolutely disgusting service. I will never use Kiwi again. I would rate a minus if that was possible.

Absolutely horrible. Here is my experience:

- Trip from Fort Lauderdale to Tortola going through San Juan, so 2 flights

- First flight: depart from Fort Lauderdale at 9.57 on 6th September 2020 and arrives at San Juan at 12.42 on 6th September 2020

- Second flight: depart from San Juan at 10.30 on 6th September 2020 and arrive at: Tortola at 11.15 on 6th September 2020

You can see the second flight departs before the first one arrives, so is physically impossible to do (departing at 10.30 while the previous flight arrives at 12.42)

I explained it many times to the support but I didn't get my refund in the end, after more then a year of waiting. But it was clearly an error of the booking system

The trip schedule was originally ok, it changed in a later stage when I already made the payment, but why do I have to loose money for an error of the Kiwi.com booking system!?

Has anyone started a lawsuit against them yet? I'm stuck in Darwin, can't get a flight can't get my money back and these clowns want me to pay more money to get some of my money back in 3 months. I only have a PDF, no Jpeg, but I have the proof.

I had a trip planned for july 2020, which was cancelled by the carrier in June 2020. On June 30th 2020 I asked for a refund from Kiwi.com and althrough they hav emultiple times told me that the carrier already send them the money for my refund, they haven't sent it to me. There support is horrible and they just keep saying that I need patience. But it has been 10 months and this is simply not good enough. No way I am ever using kiwi.com again.

I'm appalled at how terrible Kiwi has been with its customers during this covid 19 crisis! I for one am NEVER EVER booking with them and I'm going to tell all my friends and family to do the same and never go near their booking agency which is a total scam! Part of my booking was cancelled and any refunds from the airlines they are keeping for themselves! I've waisted hours on the line on countless phone calls and all they've done is lie and lie and lie and lie! I've lost a good amount of money thanks to their dirty way they do business and steal from us! It's appalling! They will probably go under bc nobody will ever book with them again! It's terrible

The worst SCAMMERS! They took $1000 from me and the airline tells me no ticket is available for me because Kiwi hasn't forwarded my money to them. Now I'm waiting for a refund but nobody ever responds. I'm going to file a lawsuit against them.

Honestly the worst.

I booked a flight with Kiwi, and when I went to check out their site or my phone had an issue and failed to load. I assumed that the booking failed. I promptly rebooked with another company.

Shortly thereafter Kiwi sent me an e-mail confirming the flight. I tried to cancel, but it was too late. After notifying the company they waited a month to say they couldn't refund.

Painful lesson. Don't trust these BS flight booking sights. Learn from my mistake. Stay away!

One of my worst experiences ever with this kind of travel "agency" or "platform". I had to spend more than 500€ (extra) for my trip because their incompetency and their always referred "policy" and "terms", which are the excuses when they are unable to solve the easiest issue ever. They let you down at the airport and unhelpful. Will never go through this platform and would advice to everyone who has the intention to do so to drop immediately their thoughts. They are unable to solve NOTHING.
I found out that my wife was not checked in by Kiwi.com at the airport with an over cost of 220 $. Amazing! Before I had to buy another ticket because of an dob error (now I doubt if it was mine) with a cost over 400€. Great!

If I could give negative stars I would. A total scam of a company. Took me for up to $2,000. I bought tickets for flights that were immediately canceled. The option they gave me was to fly from California to Madrid on 4 different flights that took over 30 hours of travel and cost $900 more. I had to cancel and since then (May 2021) until now (December 2021) I haven't seen a penny. They keep saying they are backed up and working on the refund with the carrier. They are waiting for me to give up and go away. Not going to happen. My next step is to file a complaint with the Department of Transportation. DO NOT USE THIS COMPANY!

I paid ~600$ for a ticket from Bankok to Tokyo, but ANA canceled my flight. But the amount of refund received is $ 10. I think that this website Posting flights that are not available. And robbed money from victims like us. Normally email to contact is one of the simplest options, but Kiwi also doesn't offer customers to complain. So obviously this is a rogue service. I don't expect anyone cheated like us

Not the first bad experience with kiwi.com but definitely the worst. Couldnt check me in due to some glitch and was told to check in at the airport before the flight. After arriving I was told no reservation made in my name and I have to pay to secure last few seats and try to get the refund. When finally got to speak to customer service to make a complaint they emailed me the name and email that was made to do the booking and they claimed it I had it all along. AVOID!

I had the worst experience, this is the first time I booked through kiwi, the connecting flight have communications, I was about to miss my connected flights. Forget about the luggage I have to pay for both the airlines for my luggage separately. The airlines don't take any responsibility if you miss the other flight or not.
And you have to get boarding for at the airport again where u landed.
Worst experience of travel.
Never booking through them.

I have bought flights via kiwi when they were cheap. Kiwi did not pay for the flights at the time I made my booking and 4 days later they are sending me a message that the flights gone up and now I have to pay the difference for the new ticket prices! Why was this not processed when I made the booking? Kiwi should be paying the difference! Is this going to continue until ticket prices are ridiculous and I'll have to continue to pay the difference? Did I sign up for alert system instead? NOT RELIABLE. Obviously they are unreachable to explain this.

Never again.

Our flight was cancelled due covid, which would be understandable if... We didn't call to kiwi several times and they assured us, that the flight is still on until we got to Munich to see there is no trace of it. So we didn't have flight we paid for + had to rent a car to get home at all.

We got confirmed that they will refund us on their helpdesk, but now they outsourced their customer support to India and after more than a year no money. (We had kiwi refund insurrence)

I wouldn't wish this company on my worst enemy!
If you are silly enough to gamble with a "booking"with Kiwi.com, just be aware that for every dollar or pound you spend, you will have nothing to show for it. No flights, no refund whatsoever.
Some are even silly enough to pay more money to these scammers in a lame attempt to recover some money. In return, you get scammed twice.

Buyer beware! You have been warned!
These guys will be in administration soon if they are not sued by a global class-action first.

My friend and I decided to go on a three week vacation from Canada to Europe. My son told me he booked his vacation with Kiwi.com and was very happy with the arrangements. So I started booking. The Kiwi website is very easy to use, it is clear and gives you the best results. I was able to book our trip to Europe in one afternoon. We visited five countries, stayed with Airbnbs and had an amazing worry free vacation. Everything we planned and scheduled worked amazingly and resulted in a knock out vacation.
I would like to thank everybody at Kiwi.com who made our travel experience pleasant, affordable and carefree. While we were on vacation we were already thinking about our next trip with Kiwi.com. Can't wait to book with Kiwi. Com again soon.
Sincerely, Giuliana Giacomini

It's a scam
When a flight is cancelled, Kiwi doesn't do anything for you. Kiwi keeps the money, pretends to issue a useless voucher for 1/10 of the money you have paid and finally doesn't do it. Nowhere to be found.
Worst company ever.

Stay well clear of them Disgrace!. Booked a flight from Germany to dublin 55.08 e no flight confirmation ever came! No customer service to contact and no flight booked! So I had to book a 2nd flight with another company to get home.
They took the 55.08 euro from my account though! Trying to even contact someone for a refund is impossible to say the least.
The worst company I have ever dealt with I am only glad my loss wasn't worse I feel bad for others who are out of pocket for more money!
Please do yourself a favour use another company instead!

We needed to add an extra luggage on our way back, and the system didn't allowed us to add it, because on the way in our first flight had a delay and the website got bugged preventing me to make any changes. We called the central, and they didn't help. Saying that they couldn't do anything.
His suggestion was to book the luggage directly with the air company at the checkin. As we were in Bali (Indonesia) flying to Fort Laudardale USA, we needed to do 3 different check ins, and it cost thousand dollars.

When my son missed his flight due to unexpected extreme delays in security and traffic to the airport (Airport 2 hours from our house), he was told that there was nothing that could be done when he called. The rep hung up the phone and gave no options. The rep should atleast tell him of options he can pay for to get where he needed to go. This was my son's first flight experience and first time using Kiwi.com and this service was terrible. We had to drive him over 9 hours (18 hour round trip) to get him back to college.