Kiwi.com

Booked. My second flight, United denied my ticket. They said it did not exist. Had to purchase a flight on the spot to get to my location. After calling multiple times was called a liar and that I in fact missed my flight and so I wasn't denied I was just late. I showed proof on the ticket I had to buy and again was told I was lying and missed my flight as they could confirm I did have a flight through the airline. Asked for a supervisor multiple times and she refused saying they were not working. Save your money. They are thiefs and do not care to communicate with customers. Also if you purchase a ticket they will tell you you're lying and didn't make it to the flight even though it's a connecting flight they set up. Good luck do not go through them they will steal your money!

I wish this company will be bankrupt
Such kind of business model is totally a trap and stupid
The airline reschedule my flight and i cannot either contact the airline for help, and if i accept the alternative option to take another flight, i need to pay additional half of my original cost without gettting back the refund, and if i cancel the order, I can only get back 10 euros. Excuse me? I paid almost 700 euro and because you reschedule my flight, I end up with getting back 10 euros? Both the airline and the agency do nothing to me for my loss except cause me the trouble.
I am the only one pay all the loss

UPDATE: Finally managed to talk to someone that proved interest in solving the problem, understanding of the situation and presenting solutions.
Jelyn provided a textbook example of "how to", therefore my rating changes from one star to three.
Well done, Jelyn, well done!

Do not buy flight tickets here! It is a scam!

If anything happens with your tickets they won't let you know or give you your money back!

My husband and I bought tickets from kiwi to go to Colombia. The flight was with avianca and it had a layover. Our First stop was Medellin then from Medellin we were flying the same day to San andres.

We got to Medellin and found out that the flight to San Andres was cancelled months before our trip and kiwi did not have the decency of sending us an email to let us know that the flight got cancelled or worst did not book us a different flight!

So the money we saved with kiwi booking the flights... We spent it buying another ticket to San andres and booking a hotel to stay that night in Medellin.

Then the cherry on top was that We never got our money back from the flight we never took.

So We ended up spending more money buying the tickets with kiwi than buying them directly with the airline.

DO NOT USE KIWI!

They cancel flight reservation with NO NOTICE.
You cannot manage your flight on the airline's websites and the customer service does not help you.
Flights will be "cancelled by airlines" even though you see the flight still running on the airline's website.
You cannot get a refund for one flight if you have numerous connections.

I have wasted hundred of dollars and hours because of them!

I bought airfare from Kiwi.com. They canceled due to Covid. I requested refund. Tiny refund 4 months later. I had to sue in small claims court to receive the rest (13 months later).
I do have proof of purchase, and all legal records for verification. Would love to add name to class action lawsuit.

My reservation number is *******, I canceled the reservation as soon as I made the reservation, but the cancellation was not processed. In addition, I changed the reservation, but the reservation before the change was not refunded. When I called about it, the agent got angry with me and hung up the phone unilaterally.

This is the worse company I have ever used to book tickets... The first and last time.
Very misleading and providing incorrect information.
I booked tickets on the 17th March for £1165. 00 and I cancelled these tickets due to incorrect dates within 5 minutes.
They have now refunded me £291.00 because apparently that's all the airline has returned. I have lost out on £885.00 only because I cancelled due to the dates. THIS IS ABSOLUTLY RIDICULOUS.
When you call the company, they advise you to talk to the airline and the airlines do not query anything further as this is booked through a travel agency airline. This is the worse company I have ever used. I will be taking further action as this is a lot of money for me to lose. What a rubbish company and procedures.

Flight delayed but no information send by kiwi.com. One solution take a flight next day and stay one night at hôtel.
After send complaint at kiwi.com their answer is apologies but we will do nothing.
Thank you!

I hope at least through a negative review the company will pay attention and fulfill its obligations.
I am writing this letter with a request for a full refund of the money that I paid for tickets from St. Petersburg to Chisinau and from Chisinau to St. Petersburg. More than a year ago I requested a return, still have not received a response, this is outrageous. I paid for services that I never used through no fault of my own, but because of the outbreak of hostilities in Ukraine. + to everything in my personal account, only one ticket Chisinau - St. Petersburg is indicated, but this is not true, there were two tickets and I requested a return for both tickets. I look forward to an answer.

I understand this is a hard time for everybody, including OTAs like Kiwi.com, but what they offered to me was just ridiculous - I needed to pay 800+ Euros to get my SWISS flight rebooked, while SWISS's website showed that the price difference is only 400 euros. What's more, they didn't provide a breakdown of the new ticket price, no transparency to customers at all, I've been communicating with them back and forth for 10+ emails and no satisfactory solution was found. If I need to go through so much trouble just to get my flight rebooked, what's the point of doing business with them? Had I booked directly with SWISS, there would have been much less pain. Will never book with Kiwi.com again. In contrast, Ctrip.com gave me 100% refund instantly for my other flight.

If I could give a negative, I would. We missed a connection and I had to rebook after I paid this joke of a company. Then, after our trip on the way back, the airline did not find our other booking and I had to rebook out of pocket again to get home. They put us on hold several different times for hours and never resolved. I have been fighting the credit card company for reimbursement! NEVER use this scam service!

In short: my flight was canceled due to covid, my airlines transferred the refund beginning of Nov to kiwi.com and kiwi continues to blames the airlines and claims they didn't get the money yet. Today is end of Jan and I haven't received my refund yet. My friend who booked the same flights only received it after threatening to involve a lawyer.
Worst morale! Will never book with kiwi again.

Kiwi.com booked us on a flight we weren't eligible to fly on- then even though we had booked a Flexi ticket they wouldn't re-book or refund anything. It was the first leg of a multi leg trip and we missed the entire trip. Customer service was absolutely not helpful and even hung up on us. It was really an unbelievable experience.

I bought a ticket searching in Euros to show the cheapest price. The were actually showing the prices in another currency and my flight cost 3x as much as what I thought I was paying. Please do yourself a favor and do not book here.

I spoke to two customer service reps and explained to them that I had booked my flight in a rush to attend a funeral. I realized that I was not allowed to check in my one suitcase even after I offered to pay extra for one checked baggage. There has to be some room to move on compassionate grounds.
I had to cancel my flight (no refund Issued)and book with a reputable Airlines.
Expensive lesson learnt.
My name is Silas Masih was booked on flight TT213 from Sydney to Melbourne Wed April 17th... than onto Vancouver. Canada

You buy a flight, later get an email saying you need to pay more or your flight is cancelled theeeen... several days later you will get another email asking for passport info (which my children do not have) in order to finish the check-in process... or you may have to pay even more fees to check-in with the airlines. Scam!

This company is shady, do not trust them! I bought the tickets 5 months before my flight. They've change dates of my flight, then 2 days later emailed me again saying that everything is ok and nothing has changed. 2 weeks before my flight I've checked that everything is ok and it turned out that my flight has been cancelled. When I've contacted them they said they are still waiting to get the money from the airline to refund me however that's a lie. I've called airlines directly and I've been told that they have sent money back to them 2 months ago! So that was a lie, so they just kept it for 2 months. Surprisingly they refunded me that same day i've contacted them but this time they've kept 200 $ for them selfs and told me that's all the've received from the airline company. That is another lie - airline stated that they always refund 100% of the tickets and that is their refund policy. The dates in the email are not correct, they lie and don't take responsibility for anything.

I shocked yesterday in airport when they told me U can't fly, this is a disaster, they make me sick, it is not possible yoy fet refund in any circumstances, they send me ticket without ticket number. I paid for ticket that doesn't have number, so it isn't clear, where I should claim for refunds, they says pay anonther 31 dollars we help you for refunds, so they sell problematic ticket to you to get your 31 dollar

Due to covid 19 changes & quarantined again our flights from Malaga to Hungary needed to be changed, kept trying but couldn't do it online on my own kiwi.com account that they get you to set. After 7-8days of sending messages & no answer bu phone, I got a response this morning which was too late as our flights were this morning, saying my issue had been resolved & blocked me from replying.
Worst, worst company ever for customer service, we have now lost over £300, a strong complaint letter will be sent to the head office with more bad reviews to follow... will never ever use a third party for flights again... biggest mistake I've made, will take your money then dont want to know...! Furious

Awful customer service, awful app, awful experience. Will never use them again. Flight got pushed UP by over 6 hours, ruining an entire day but they did nothing to help. Didn't put me on another flight or cover my hotel expenses for the 12 hour layover I ended up having. Also lost money due to canceled dinner reservations but they did nothing. This is the 2nd time I've had issues with this company and I'm never going back.
P.S. If the airline offers you another flight or a refund, they don't pass it onto you.

I booked a trip for me and my son to Tokyo. The website said the trip fee increased and to pay more $ to continue. I did, but the itinerary changed dramatically. So I canceled the reservation to start a new trip. I was only credited back $10 from the $4,019. I paid to them. They wouldn't refund me nor issue a voucher for travel. What a rip-off! Now I cant go on my vacation with my son because they messed up their website schedule. Crazy that a company is allowed to operate this way.

Miserable customer support!
My flight has been cancelled and rescheduled by the transporter (Tukirsh Airlines), and as per the policy of the transporter i am entitled to a 100% refund due to the unvolontary changes of flight. I have contacted the airlines directly to confirm my eligibility but Kiwi pretends that i am not. Even the airline is surprised by the position and lack of support from this travel agency... I am a frequent traveller and this is one of my worst customer experience with a travel agency company.
Run away if you don't want to loose your money... unacceptable customer service... Only interested by their profit and benefit and not by the customer care at all... Even if the customer is entitled to reimbursement!