Kiwi.com

Booking through Kiwi has been a terrible experience. I understand the impacts of Covid-19 have been rough but when the airline cancels your flights and are offering customers full refund amounts in vouchers for future travel ($905) but Kiwi is offering a refund total of a WHOPPING $11.26 - it starts to smell a bit fishy (where do they even get that number?). Working with their customer service is difficult to get any answers and they recommend you pay them more money to hopefully get a portion back - but even as their website says, post flight date it wouldnt be likely. A cash refund wouldnt even be necessary if they would just match what the airlines are doing and either relay voucher credit or release the booking information for us customers to manage the cancellation independently and directly with the airlines ourselves. At least that way you would know you arent getting ripped off which is exactly how the rest of the experience has felt.

Needless to say - dont EVER book through Kiwi. Check to see what airlines they are routing your flights through and do yourself a favor and book directly with airlines yourself.

DO NOT ORDER THROUGH KIWI I REPEAT DO NOT ORDER THROUGH KIWI! Do not order through kiwi because 1. They are not responsive and 2. They don't know how professionally make sure there clients fly successfully. They will take your money and never reach back out. I got stuck in a whole other country due to kiwi's bad booking and not only did they not respond to me but tried blaming me for their wrong doings. Mind you what I went through was very scary in a whole other country alome and Kiwi did nothing but say we cant help you. As many airlines as I flew through this is the worst agency to ever go through. They dont know how to take ownership when they've made a mistake. SO DO NOT ORDER THROUGH KIWI.

When I discovered Kiwi.com and the great airline prices they offered, I was ecstatic. I could fly from LA to Europe for under $1k. They even offered to handle check-in and give me my boarding passes directly. Caveat emptor. They're an awful sham. The night before I had a flight from London to LA, I went to check in for my flight. The airline didn't have my reservation. Kiwi, however, had sent me confirmation of payment and reservation. So after spending hours on the phone with the airline and Kiwi, the two finally connected directly to resolve my issue. But instead of fixing the glitch, kiwi just canceled my booking and sent me a refund. I attempted to contact customer service to request they book me a new flight (since my original flight was in less than 12 hours). Instead, the agent simply told me she "understands" and thought explaining the snafu would pacify me. I asked that she escalate my request to her supervisor. After putting me on hold, she refused to connect me, stating there was nothing they could do. So I ended up having to book a new flight last minute for double the price. Thanks, Kiwi, for $#*!ing me in the $#*!. If you're reading this, don't give your money to this hack company.

I hace bought connecting flight at the end of February from Podgorica to Budapest and then from Budapest to Gothenborg. The time between flights was 1.10 minutes only. Until we had left the aircraft it took us around 20 minutes to go down to the airport, which means i did not have enough time to catch the flight since the companies require to be there earlier, the last chance is to come 30 minutes before. Of course, with the huge airport that Budapest had and the security check in, i managed to arrive 20 minutes before to the gate where i was not allowed to enter the aircraft. I had to find another ticket and i did it online but to Oslo cause the same day to Gothenborg was super expensive. When i called kiwi.com later when i arrived, they told me i should have called before, they cannot refund my ticket. THE WORST SITE EVER, DO NOT RECOMMEND!

Disgraceful company, guarantee a joke
I can see why they never get more then 1 star rating.
My flight was delayed leaving Melbourne by 1.5 hours, that left me 1hr and 10 minutes to exit plane and clear customs with the other 1000 people at Singapore's Airport then change airlines to board an international flight to Bangkok. Obviously by the time I skidded up there my chance of boarding was long gone. I was forced to pay $440 for the next flight, tried contacting Kiwi.com and got a bot, had to make a decision as there we 2 seats left. They now tell me that according to their policy I had ample time to make my flight which just isn't true.
I can't call anyone and the chat rep is just going in circles
I don't expect a full refund, just not to be told BS and a contribution would be nice. This was none of my doing.
I'll be amazed if anyone from this company contact me
UPDATE 31.01.23
OK well this blindsided me, Kiwi.com read my review here and someone called me, appreciated my situation for what it was and refunded...yes, refunded, my entire 2nd flight I had to book from Singapore to Thailand, $436AU thank you very much, so yes, pays to be persistent, Thank you Kiwi.com and Carlos, much appreciated

On 11/16/2019, Airasia collaberate with kiwi.com offer the promotion all-in return fare to Madrid from Kuala Lumpur, Bangkok, Jakarta and Sydney from just RM99/THB999/IDR333,000/AUD199* (USD25). The booking was start at 8.00. I finish my booking and receive booking email at 8.04 as the same time that my credit card were charged. However, after all the promotion price gone in the afternoon, kiwi.com send me an email thet the carrier price change, so I have to pay for the different around 1700 usd. This is impossible since this special price is from their promotion and not the error fare. They just annouce their promotion to gain commercial benefit. And reject your booking later.

I will absolutely never book with them again I was left stranded on a island after they never released my funds for the airline to give me a ticket after going back-and-forth with them for hours there was nothing they could do they weren't helpful they just told me to ask for a refund after I completed my trip after I completed my trip I asked for a refund it's been over six months I can't get in contact with a life person anymore and honestly I will never book with them again especially if you're doing multiple legs of a trip! I paid for bags when I checked with the airline the bags weren't in their system either I had to re-pay for my bags and I had to rebook the middle leg of my flight out of pocket because they all of a sudden didn't know what was going on it is a $#*!ing mess I do not recommend do not waste your time

I searched a business class ticket and was redirected to kiwi where once I purchased. I canceled no longer than 2 minutes after purchase and before flight booking but it would not let me cancel. I received an email stating my flight was booked shortly after and the information stated that my flight was an ECONOMY one-way no luggage flight. I called customer service and they refused to assist me. THIS IS A TERRIBLE COMPANY AND THEY TOOK $2000 FROM ME. My bank was not able to assist because they told my back that I purchased a flight that is not able to be canceled. I never purchased an economy flight and I canceled before the flight was even booked!

After booking a flight and being charged by kiwi, I was sent an email stating that the price that I paid for the flight was no longer valid. I would have to pay a 91% increase in price if I wanted to to keep the ticket that I already purchased. I explained that I had already been charged and that the flight was in 2 days, and I expect to receive what I already paid for without a bait and switch. I was told that I could get a refund for what I already paid, but it will take 10 days to process. I again explained that I just wanted the ticket I already paid for and even if I wanted the refund, it would not be here in time to book a different flight (plus by this point everyone had tripled in price since it was 2 days before the flight! I can with full confidence say that kiwi.com is a scam. When I asked for the address of the corporate office so that I could send them a letter, I was told that there is no physical address of the company (sounds like a scam to me!). They are based out of the Czech Republic, yet everyone I spoke to was in a different country (I believe I spoke to people in India, Argentina, and one I couldnt make out). I would stay clear of this company. Funny enough though, I do know this false advertising is illegal in the USA, but its also illegal in the Czech Republic since they abide in the European Advertising Standards Alliance! Just take my advice and book with a known US firm.

In March 2022 I booked a flight for two from Calgary to Toronto on Kiwi.com, they e-mailed flight confirmation with Lynx Air for August 19th departing 11.35am.
On 18th August at 22.30 I received an e-mail and text message from Kiwi.com informing me that flight had been rescheduled and would depart at 00.35 on August 19th. Notification of flight change allowed me two hours to pack my belongings, drive 100 miles to the airport, return my hire car and check in my baggage - impossible.
Kiwi.com refused to refund the cost of my flight, blocking and ignoring any further appeals relating to my claim.
Lynx Air have confirmed that flight was rescheduled in June 2022 and Kiwi.com (the contact on the booking) were promptly informed of the schedule change.
As a service provider Kiwi.com failed to provide me with timely information on change to the flight schedule and legally did not fulfil their contractual obligations under the EU sale of goods and services act.

Kiwi.com are very good at taking your booking, your money and keeping it. They fail to inform you of schedule changes and are good at ignoring your complaints.

My advice for fellow travellers seeking to book with Kiwi.com and businesses seeking to invest in Kiwi.com - better to give your money to a reputable charity.

The worst service I have ever experienced. I booked a trip with Kiwi (that included two flights). The airline of the first flight changed the date of the flight to three days later. Kiwi provided me with NO help and expected me to travel in time to catch my second flight. The app gave me two options: or to purchase an alternative flight (which cost more than double of what my original purchase was - so they weren't even asking me to pay the difference, but a new trip and waste my money basically) or apply for a refund, which there is NO guarantee I will ever get my money back, when it is not my fault my flight was modified. I tried to contact Kiwi for a week straight and got NO reply. I emailed 10 times and called another 10 times (I was on hold for 2 hours multiple times). I managed to finally talk to someone who gave me no solution and simply applied for the refund for me with no guarantee I will get anything back. Very disappointed and will NEVER book with Kiwi again and I DO NOT recommend using them. I had to purchase a new flight and spend loads of extra money with no help from Kiwi.

They were supposed to check me in for a flight and they didn't, nightmare at the airport, almost missed my flight, had to pay 140 euros to check in at the airport since it was a budget airline, AND it took over 1.5 months to get a refund from kiwi in addition to 9 phone calls.

DO NOT worry about the money youre saving by booking through kiwi, IT'S NOT WORTH IT.

I am an EU citizen residing in an EU country other than my home country. While on a trip to my home country I applied for a new passport since my old one was expiring 2 months later. I tried to update my travel douments on kiwi.com because they require travel documents beforehand. They asked for a copy of the new travel document and I sent them a copy of my ID card which has some of my details in English as required from the EU. In the meantime I have already received a reply from the airline that they do not require copies of my travel documents beforehand. I had over 7 back and forth messages with kiwi.com staff that my documents need to be in English even after I have pointed out the details written in English. Looks like the staff could not read in English. Then I attached a link from Europa.eu explaining that EU citizens can travel using their national IDs as official travel documents in the EU. They said they could not open the link. I copied part of the information on the link, told them I lost my patience and we have been writing back and forth for something I had an official answer from the airline and I would be charged from 10 euro from them. Then they dropped it. They asked me why I said I was traveling from Greece to Finland when I had tickets from Athens to Helsinki.

Review for kiwi.com

Booked a return flight with kiwi.com to Oslo Norway. A 4 day trip. We returned to the airport that we flew into, to fly home, to discover we were at the wrong airport. We were never advised when booking the flights that we'd be flying home from a different airport 3 hours away (had we of known we'd have said no) I managed to find a phone number to call them **************- should you need it) to be told that they don't have to advise you that a return flight is from a different airport (it wasn't in any of the emails etc) the 3 letters in brackets after the airport location is more than sufficient. Yes it's on there boarding pass - Oslo (tor) instead of Oslo (osl) and yes we didn't notice this and it's our bad but surely they should have a duty to notify customers of using different airports for return flights. It's a matter of decent ethics, morals and customer care at which kiwi.com have none! Also the call operator was beyond unhelpful and boarding mocking! Will NEVER use this company again EVER!

After one day of confirming purchasing from your company, they first cut the amount of money for the ticket 337euros. Then they sent me the price increased to 520 (so either to pay or to cancel?!). If this is not blackmailing, dishonesty and not respecting your customer, then I don't know what is it?!. After your email, I cancelled the booking of course (so far I didn't have my money back). Still, I lost other opportunities for booking, I booked for other flights at the last moment. Also, I was really stressed. My bank account didn't have extra enough amount to pay for other tickets, so I had to transfer money from other accounts. I'd recommend avoiding this company if you can. I wish if there are really some legal actions against such fraud and careless attitudes. Please send me if you want to take communal action against such companies. Their reply was total nonsense like it's not our fault it's the flight company fault and a lot of that nonsense. They didn't even say sorrAlso from the reviews, those I read about the company for the last 24 hours, things sound horrible. I would suggest all of us would gather and hire a lawyer against this company (I'd suggest EFCL.eu)

They cancell your flight 2 days before you fly they promise you refund of 100 euros and ticket worth 2000 euros. Still waiting for that 100 euros. This company should be investigated

Purchased a ticket. Canceled it a few hours later. Under the US rule, they should have fully reimbursed me. They didn't and they even mocked me over the phone.

Avoid them seriously.

This afternoon I booked a flight from Calgary to Winnipeg. I selected the wrong weekend and noticed about one minute after the payment went through. I called right away to have it changed and the agent said I was not eligible for a refund or credit. I explained that it had been one minute since I booked and she said to call the airline directly. The airline was unable to do anything and seemed a bit confused as to why Kiwi couldn't do anything as it had only been a half hour. I just got off the phone, after three calls to Kiwi to try and speak with a manager, with a team leader in the UK (it's 11pm). He understands my concern, not likely, but won't do anything. I offered to have a credit of half my ticket price and I would rebook the $2700 correct tickets through them and that was even a no go. They would have made $400 for free plus $2300 for the new tickets. I feel like he was playing video games when I was talking with him. If you book through them just be prepared to loose the whole amount that you paid and then everything will work well. They will hold up that end of the bargain!

I have used similar travel sites and have not had many problems, and when I did, they always took care of it promptly. NOT KIWI.COM. They were the absolute worst! Everything was set to go, and I arrived on the day off only to find they had changed EVERYTHING! Rerouting my whole trip! I had to divert due to the nature of this trip and borrow money to book another flight. I ONLY booked through them because it apparently comes up as a default booking agency on my airport's HOMEPAGE. I did buy some of the expensive EXTRA insurance, and it did no good when my refund was requested; they still kept my money! NEVERRRRR AGAIN!

Booked flights and for some unreal reason the flights were not the dates I booked. Got on to them, they said nothing they can do. I said ok, went to change the booking, put in the dates I needed to fly and then I get an email telling me I'm booked on the same flight again after paying an additional 100 euros. Call kiwi straightt away, get through again to their terrible customer service. Explained, held on the line for over 45 mins as they kept putting me in hold. End result, they send me another link 4 days later after an additional 4 more calls! Clicked on the link, they wanted 200 more euros to change the flights. I didn't fall for this scam the 3rd time. However, my phone bill came in today and while I thought I was calling an Irish number routed to India, it was also a. Scam and I've now to pay a massive phone bill that they wracked up, keeping me on hold. This company is a scam and I just can't believe Skyscanner is using them. I'm also going to get in touch with Skyscanner as they are a reputable company so how they work with kiwi.con is weird!

No Credit voucher option? Absolutely rubbish service. Each chat message is responded bya different agent who does not read any of the previous note. Standard reply is telling me to rebook online or have a £10 refund due to voluntary cancellation. Peru is red COVID status means I cannot go to Peru! The other option is to rebook a different flight but as I want to do the trip in one years time and the airline has not published their schedule, keeps suggesting me to pick a different date when I'm not in Peru. No option to receive a credit voucher unlike any companies I have dealt with physical or online. They are cheap for a reason. If everything goes well, you are lucky. If things goes wrong, they won't help you but will keep your money. Of course, they will be able to cancel the flight with the airline, no problem. BUT you won't get your money back. Unacceptable business practises. Avoid avoid avoid. I warned them about giving them a bad rating. They simply said it was no reason to. I can get a refund (£10) for the standard ticket I purchased or rebook even though there dates did not suit me. Like hitting my head against a brick wal

Our experience was terrible. We booked for 4 people, one for my husband, two for my kids and one for myself. We're traveling international. The moment we're leaving for the airport, my husband got sick. He was throwing up and his stomach was hurt so he couldn't come. He went to the hospital while the 3 of us were gone for the vacation. My husband was diagnosed with kidney issue so he stayed at the hospital for 4 days. When the 3 of us went back home from vacation. I called kiwi and I explained the situation why was my husband couldn't come. I was told that I would get the refund for one passenger due to the sudden medical condition. I was asked to submit medical records and I submitted all of them. Three weeks later, I was asked to submit a "Physical doctor signature with a stamp". I called Kiwi again and I told them that the medical records had all of the information the day my husband was hospitalized. One week later, I got a refund of $9. That's right $9 out of $93 I spent. From my experience, it was not worth it to deal with this company. I called Kiwi several times and the wait time was almost an hour. Plus Kiwi got the information about my husband medical record with the number. If you know what it means about MR#. Thanks for reading of my review. I hope you learn from it.

My daughter had her flights cancelled due to Covid outbreak in 2020. Her flights were worth over 1200 euros. She got less than 700 euros back. We understood that it is difficult in these situations. But what made me so angry and not recommend this agency is the unhelpful, inexperienced and disrespectful customer service! Now that she is trying to rebook the flights from last year by using her credit, and paying the remaining 600 euros from her debit card, it is refusing her the booking and requesting the whole 1300 euros from her bank account and not using the credit she with Kiwi.com! She has been calling for help, she has tried everything they asked for, but still it is doing the same! When she asked if she can get someone actually to call her back to help her online with the booking and payment, the customer service screamed at her "NO! YOU HAVE TO DO IT YOURSELF!" A young adult who is a student and finding it so difficult to buy new tickets with full price... She has credit! Why is Kiwi.com trying to force her to pay the whole thing?