Kiwi.com

It´s really sad to write this review, but specially sad to see how this company doesn´t feel any kind of empathy with clients affected by the Coronavirus crisis. We are not able to flight outside of China and we asked them to help us with a refund of our tickets since it´s impossible for us to make it since we can not leave the country. After talking to Costumer Service they basically said they jus´t don´t care about our situation since the flight we have booked with them is not from or to China. That is true, but the passengers in the reservation are chinese and can´t leave the country. You all should know what´s the position of Kiwi.com regarding an issue like the Coronavirus. We are seeing our friends and family being affected, even dying. It´s not easy. We only ask for help and understanding, but instead they offer us 10 euros refund for a reservation of 4 tickets. Thanks to other companies for being beside us, and thanks to Kiwi.com for letting us all know where you stand for.

Booked flights for travel one year ago which were of course cancelled due to COVID19. The airline has long ago confirmed our flights are fully refundable, but KIWI has not processed the refund and we remain out $2300. We filed a complaint with the USDOT, but still no action for the past 90 days. They also rejected a charge back request to my credit card company. Stay away from KIWI.com. They are no better than a criminal enterprise.

Had a flight booked through Kiwi.com from mumbai to chicago in the month of April, which had layovers in oman and qatar, looked risky so we called them up and enquired if it's ok to transit and if we need any visa to go through these countries, the guy on the other end (with his fake accent) told us it's not a problem to transit through these countries and that we'll be fine! We travel from pune to mumbai to take the flight and we're told "you cannot board this flight to oman it's only for citizens and diplomats", spent the next hour changing our bookings because we even had a connecting flight from chicago to dallas. Didn't have an sim card to even call their customer service. We lost all the money on this booking and the their manager arrogantly told us it's not our problem and we don't refund any part of the payment. BE VERY CAREFUL with this website!

Kiwi guarantee is worthless. I purchased two round trip tickets to Paris, FR. XL airways was the carrier of the flight I was to take back from Paris to new york, with a connecting American Airlines flight back to Charlotte. XL Airways was liquidated while I was in France, and Kiwi support notified me the day before my flight was supposed to take off. Aside from the fact that Kiwi support was worthless, their 'guarantee' conveniently does not cover carrier liquidation. Although this is understandable, I was now unable to make my original flight date, but I was fortunate enough to receive a rescue fare directly from Level Airways, again no thanks to Kiwi or their 'support'. However, my connecting flight from New York to Charlotte should still have been covered by the guarantee, and I was now no longer able to make this flight because of their 'guarantee's' exception. Kiwi offered no support in either matter nor any refund for the flights that were missed because of this incident.

I have canceled the flight due to the pandemic. I chose to transfer to another flight by paying the full price for the new ticket and the old ticket price will be refunded 100% as their refund policy stated. But they claimed that I opted for an "instant refund" which not only denied me a refund to my credit card but it also cut down my refund amount to nearly zero dollars without saying any words.
Stay away from kiwi. THEY ARE SCAMS!

A flight was cancelled. I called twice. They said they will call me back but never did. I had to buy another flight by myself.

When I asked to be refunded, they lied. 1) they said I never called. 2) they said they contacted me back. 3) they won't refund.

Bad service. Bad company!

Total rip-off, liars! Cheats! If you want to have a bad experience go ahead, it will cost you... and if you have a problem try and find someone who speaks English!
Unbelievable experience, never experienced anything like it, cost me an extra $400 in rebooking $#*!s!

A representative of this company sent my nephew the wrong flight information, resulting in him going to the airport COUPLE OF Days early than his actual flight, my 18 year old nephew is flying due to a family emergency (mother and kid sisters) so before flying he is already anxious, the couple of days waiting in the airport worrying about his family took it's toll that resulted in an argument with Phillipine airline employees that is known to treat their clients like garbage as me and my family personally experienced recently, this incident resulted in my nephew getting banned from P.A.L,
Now kiwi.com is denying responsibility about the misinformation in the flight details that their employee provided and contributed greatly to my nephew's distress and now will not aid in rebooking his flight. Again. Several days of waiting at the airport alone and anxious then treated badly by p.a.l and kiwi.com refuse to help.

If I could give ZERO stars, I would. I cancelled a flight that I had made through Kiwi.com seven months ago due to COVID concerns. The flight was on Norwegian Airlines. I had contacted Norwegian directly to buy extra legroom seats. So when I cancelled with Kiwi, I called Norwegian to get my money back for those seats. Norwegian refunded my money within a month. Kiwi is still telling me the carrier hasn't responded, which I'm absolutely sure is smoke. I would NEVER use Kiwi.com again!

It has been 9 MONTHs since they have not refund my money. More than 5 months ago the team confirmed that Kiwi.com company received the money from the airline. Still, I have not received a dollar refund. It is FRAUD. The company is FRAUD

The searching experience was comfortable and the pricing clear, so at first I was quiet satisfied with the website. Even though I usually buy at Skyscanner I decided to give it a shot.

The amount is paid and I received a confirmation by sms from the shipping provider. Unfortunately the link in the message didn't work and I was not provided with an order number. If I try to log in on the website it says that there is no bookings for my email address. I checked all my 4 email addresses to be sure...

Contacting the customer service is like a maze. I am woried and concerned about my flight, and I cant seem to reach anybody.

Hereby my shoutout to Kiwi, please. Can you offer me peace of mind and send me a confirmation of my flight with reservation number? The flight was booked through LastMinute which is your own provider I think..

Scam. We booked two flights from Barcelona to Treviso via Bucarest. The flights got delayed and we received a list of options to get a refund. We selected the "free of cost" refund process, where we had to call and sort everything out by ourselves. We received the money less 30. We called Kiwi and they rudely explained to us that those 30 were the cost for their "services". Avoid at all cost.

Awful service after buying tickets. I did book two flights from Madrid to Japan with reference number ******* for 1189€. The back flight to Madrid was cancelled without any reason, after that I tried to talk to them to change our cancelled flight for another one with the same company (ITA Arways) one our later, but they didn't offer me any solution. I'm still waiting for my money 4 monts later.

I put KLM in the Google search field and didn´t pay attention and clicked KIWI. These days, Google doesn´t list the site one wishes to access but to sites that pay them. And it cost me dearly. I booked a KLM flight from Amsterdam to Vienna and soon thereafter discovered that it was 25% more expensive than if booked via KLM. I immediately contacted KIWI but they refused to cancel the reservation and refund me. So, be aware, they will rip you off.

Ended up being quite expensive and inconvenient. Customer service is very slow to resolve issues. I lost 3 days of my vacation waiting for this site to get me to my destination once a flight got canceled because of weather. Once baggage fees, ground transportation from airport to airport and two hotel stays were added in, the use of this site ended up being by far the MOST EXPENSIVE options. Customer service is incompetent and slow to resolve issues and even wants to charge you more money. NEVER EVER use this pathetic excuse of a travel site.

These guys are a sham. DO NOT BOOK WITH THEM. No customer service you can call, no explanation, no working phone numbers. No explanation. I would guess they booked me and cancelled me on purpose. I will never use them again.

Recently booked 8 flights to Barcelona, there was a slight issue with the spelling of a surname, we tried to change via Kiwi (over 48 hours before flight) the service we received was shocking, live chat was ignored when you spoke to CS they didnt understand what you were asking to do. When I did speak with someone after 8 attempts they wanted to charge me over 300Euros for the pleasure and there was no guarantee the change would be made. I advise everyone to Avoid this company!

Unbelievable, I booked a round trip flight. I needed to get to my destination sooner than my departure flight and drove with a friend. However I need to return on the flight I had booked.
I attempted to cancel my arrival flight. After several attempts I gave up. Now I am trying to check in for the return flight it will not work.
Finally after many many tries I was able to speak to a human at Silver Airways and told my booking had been cancelled because of a noshow on the arrival flight. I was not advised my return flight was cancelled!
I've been on the phone... tried so many numbers before I finally got threw. KIWI was a waste of time! I spoke to 2 different agents I could barely understand.
I asked for a supervisor was told they are not available.
Waste of time and money
I WILL NEVER US KIWI AGAIN!

I checked the carry-on toggle but my Kiwi ticket didn't include a carry-on. They also bought 3 seperate tickets to my destination, meaning I had to pay for each legs carry-on, a total of $290. Kiwi told me I didn't toggle the carry-on. I don't go ANYWHERE with only the clothes on my back. Who does?
So they just kept the difference money. I will NEVER use Kiwi or trust other fly-by-night ticketing again. I'll only buy from an airline directly. I shouldn't have asummed they were honest.

The company over charged me £244.61 for checked baggage and I found out it has been included in the ticket. By the time I booked the ticket, there are only two options 'I don't need checked baggage' or purchase '1x checked bag 23kg'. And there is a notice 'Only available now. You cannot add checked baggage after booking.'. I paid the money and Kiwi cheats on me and do not accept to refund to me for the overcharge amount!

They won't refund, they won't reply, Customer care is not existent. Thousands and thousands of people are scammed by them. Avoid at all cost.

Check what victims of there scams are posting here

https://www.facebook.com/groups/**************

NEVER use this service! During COVID-19 as flights are being cancelled, Kiwi.com is only offering half of the cost of the tickets as a refund. If you want any more they charge you a "service fee" (for doing their job) to get additional funds from the airline, which I'm sure they are doing anyway. So they aren't really doing anything extra, they just want to take some more of the money that is due to you. They are shady, dishonest, and thieves.

I booked my trip with Kiwi and need to change my flight.
After finally finding a customer support number to call in the US *******159),and entered my booking number but the computer said it's not a valid booking number and to call back when I have a valid number, then hung up.
It's their booking number. Why would their booking number be invalid?