Kiwi.com

Warning! Warning! Warning!
Warning! Warning! Warning!
Kiwi.com is totally scam and fraud site.
Beaware of this site, they are totally doing scam and trapping customers to book tickets. All theit cuatomer service agents also sitting there with the motive of cheating customers. I will suggest each and everyone pls report kiwi.com so they can't able to cheat any customers. Please report it every social media site!

I booked a flight from Tijuana through Mexico City and San Salvador to Managua. These unprofessional and incompetent people created one Kiwi Reservation, but with three airline reservation codes. They made separate booking codes for the two connecting Avianca flights. Avianca then at check in were not able to tag the bags all the way to Managua. The bags had to be collected in San Salvador, and then rechecked, except there was only a 50 minute layover so we missed the flight to Managua. NEVER BOOK WITH THESE FOOLS AGAIN

Unfortunately there is no 0 stars and I have put at least 1. Believe me they don't worth it. If only you have a chance to avoid dealing with this company you must to avoid it.

I wish I had come across this page before making a $900 mistake! I booked a trip to Breckenridge, CO from Dallas, TX. I realised within moments of the confirmation that the dates were a week off. I called and they told me to cancel the trip and rebook using the correct dates- which I did. I then got an email stating that Kiwi is not responsible for refunds and they would have to check with the airline. The airline confirmed a partial (50%) refund which Kiwi confirmed with me via email. I waited 8 weeks and still no credit posted to my account. When I contacted Kiwi about this they said I had 3 hours to approve the refund and that I hadn't called them to confirm it. I HAD called them AND emailed them within the hour of receiving confirmation of the refund. They are LIARS and THIEVES. Will be reporting them to the BBB in the United States. Not sure what else can be done to stop this fraud.

Booked a flight via Kiwi with a connecting flight. Airline changed first leg by half a day which would make me miss the second flight. Response from KIWI: You accepted that carriers can make changes and that we don't make refunds if this affects your travel. WHAT? Sell something and without delivering but keeping the money! NEVER EVER KIWI! TRUST THE BAD REVIEWS!

I faced lot of issues after booking with them. There is absolutely no customer support. I did not get any refund even though I cancelled my flight and never travelled with them.

Purchased £4000 worth of flights 4 ppl. They were denied board and told they needed a transit visa for France. I called France embassy and it was rubbish. Now we're getting ignored.!

DO NOT USE! BOOK DIRECTLY THROUGH AIRLINE! Kiwi unlawfully terminated my flight itinerary on the day of my departure. I had to pay double the price for a new round trip through a different service. Kiwi is attempting to not issue me a full refund despite their unnecessary cancellation with the airline. Never trust this website or their call agents!

THIS COMPANY WILL SCAM YOU AS THEY DID TO ME. My flights would be refundable by Iberia if I booked with them, but Kiwi doesn't want to refund my flights (Iberia) even though my country (France) cannot let me travel since a few days. THEY will then be able to get a refund without refund me...

TIP#1: I did a chargeback with my credit card, apparently as I red on Reddit there is a big chance that your credit company (Visa/MasterCard/AMEX) will accept the chargeback.

TIP#2: Never book with KIWI and deal directly with the airline company.

I will share this review everywhere so everybody can be aware of their practices.

Not recomended for anyone. Customer services is sucks, they will hang up the phone on you after putting you on hold. They will confirmed your reservation and after you are been waitng at the airport they said there was an issued and they couldn't issue your ticket after you're beeing at the airport, Now I have to wait for a refund a whole 5 business day. No other solutions was provided more than them beeing a $#*!.

I'm in New Zealand, and I booked flight and made the payment, but in the end they charge me for the US dollars, it almost 2 times expensive than the New Zealand dollars! I called them, why there's no sign or note shows it's US dollar, they said I should change the currency and it's hide in the upper right corner! Who will notice it? I mean we spend money in our country but not paying by our country's currency?! SUCH A FRAUD！！！DON'T USE THIS WEBSITE!
Of course no refund after that!

Norwegian airlines refunded them our fare and they have kept it 4 months later they now wont take calls unless you have a new booking reference
Do not go near them if you value your. Money!

My flight itinerary has been changes 4 times and I had to pay for the changes. It's better to go directly through a major carrier. They also charge $100 to check a luggage. Total rip off!

I recently had the misfortune of booking my flights through Kiwi.com, and it was a nightmare from start to finish. Several months before my scheduled trip, I received an email informing me that my flights had been canceled with no explanation whatsoever. To make matters worse, Kiwi.com provided no alternative options except for booking entirely new flights at my own expense or waiting for a refund.

Opting for the refund seemed like the logical choice, but little did I know that it would take a whopping six months to process! Initially, Kiwi.com assured me that the refund would be completed within 90 days and that I would receive 80-90% of my flight costs back. However, this turned out to be a blatant lie.

Throughout the refund process, the customer service was abysmal. It felt like I was talking to a bot, as each response was generic and unhelpful. It became increasingly clear that Kiwi.com had no intention of providing satisfactory assistance or communication.

To add insult to injury, I later discovered that when Kiwi.com requests a refund from the airlines, they only request the tax back, not the actual value of the tickets. This was confirmed by the airlines themselves, leaving me feeling deceived and cheated.

Overall, my experience with Kiwi.com was nothing short of a disaster, and I will never be using their services again. Save yourself the headache and book your flights elsewhere.

BEWARE OF KIWI- I initially booked 2 round trip tickets to Denver through Kiwi for Nov.17- Nov. 20,2022. For personal reason we had to reschedule, and I was told that we would get a partial refund. I have received nothing. Our trip was rescheduled for Jan 19- Jan. 22,2023.

On Sunday Jan. 22 we were scheduled to fly out of Denver at 4:09 PM. At 12:40 PM, while still in Boulder, an hour from the airport, I got a text from Kiwi telling me that our flight has been moved up to 1:15 PM! I checked the boarding pass that I downloaded from Kiwi that morning, and it said 4:09 PM. We rushed to the airport, got there at 2 PM, and were told by the Frontier supervisor that they could put us on a flight 2 days later, the problem was with Kiwi, and they would not take any responsibility. Meanwhile, I was still getting texts from Kiwi that our flight was due to leave at 4:09. Our only option was to get very expensive last minute one way tickets ($373 each) on another airline and sit around in the airport for 6 1/2 hours. The round-trip to Denver, which was originally supposed to cost us $353 for the two of us, ended up costing us $1500.

I will be satisfied with nothing less than a full refund. I do not intend to keep quiet about this.

This company is a joke, do yourself a favour and do not use them!, been trying for days to speak with someone or just get any response at all and they are ghosts! They will leave you hi and dry!

WORST PLACE TO BUY FLIGHTS EVER! DO NOT DO IT. This third party website is such a terrible service. They provided me with the wrong terminal which caused me to miss my connecting flight and did not help me obtain any other flight they said there was nothing they can do. I ended up having to pay 125 extra dollars to book a new flight that was not even going to my original destination, had to sleep in a random airport and Kiwi still did not help with a new flight. Worst booking site EVER!

I booked four flights, 2 on one day and 2 a month later, with Kiwi because they guaranteed the connection. Then the first flights on each day were cancelled by the airline. Kiwi moved my flights to the day before and then refused to help as, technically, I could still make my connections. I"m not sure how many people can just suddenly travel the day before, but I can't. The originally didn't even offer advice about a refund, they just told me to contact the airline. I did do that, but then I requested refunds on the Kiwi site and got them. The second airline didn't offer refunds, so I lost the money for my second flight and Kiwi support didn't even answer my second email. So I may use Kiwi in future to plan flights, but then I will book them direct myself. I most certainly don't trust them at all.

The guarantee states
If you're covered by the Kiwi.com Guarantee and there's a schedule change, cancellation, or delay that affects your trip, we'll either buy you an alternative flight to your final destination, or offer you an amount to be refunded.

When you receive a notification that your trip has been affected, please always contact us back within 24 hours, or your Guarantee may be voided.

When the Kiwi.com Guarantee applies:
Your flight was rescheduled, delayed, or cancelled by the airline for any reason'.

I'm confused but there is obviously no point chasing this any further. What can I do if they don't even answer emails?

I put my name wrong, and then they said they only could get 10 euro credit, or I had to pay a 30 euro handling fee and fee that the airline would charge. Kiwi worked for 11 years, but they know how much the airline costs to change names. They are the worst website I have never had. DO NOT BUY FLIGHT THROUGH KIWI.COM

This was a complete scam. I had a flight booked with Kiwi that I had to cancel the day before due to a death in the family. Their policy says no refund within 48hrs which is fine, I did not expect to get a refund. However, I had flight insurance that covers death in the family changes. When they requested Kiwi send documentation of my cancelled flight, Kiwi claimed they had no record of it. They did not record the phone conversation, did not keep track that I was not on the flight, and had no idea about my booking and cancellation. I cannot use my flight insurance because of then. NEVER EVER BOOK WITH KIWI.

WARNING! Speechless. I have low expectation in their system to begin with as they are cheap. So I was not surprised anything system glitch, and patiently called their customer service to get problems solved. WOW! Their client care agents act like they are the GODNESS. WORST customer services EVER. Can't think of anything good of this company. DO NOT BOOK WITH THEM!

It is a SCAM! Never book with KIWI!
I booked and paid a flight with them (more than 1000 EUR) and 24 hours later they emailed me saying they were not able to issue the ticket and suggesting I get a credit with them for other travels or they would refund me through my credit card, but this will take several days (according to their own words)! So now I have more then 1000 EUR blocked in my credit card for NOTHING... it is a fraud this website!

I am still waiting for the remaining 50% of my refund.
They have no sense of customer service, they don't take responsibility of their own problem.
After a year waiting, this is what I got!