I always love the items sold at Shein, while the quality is not always 100% good, I cannot complain considering the low price. I am talking about the items that I have purchases in the past. I like them all... I love how easy the checkout process is however, they always failed to meet their promised delivery times. If you need an item urgently, you cannot rely on SheIn even if you pay for their fastest shipping. Trust me. BUT if you are okay with waiting, considering the quality of their items and the low price, SheIn is one of them good options to buy clothes from.

I ordered some boots they were way too big! After trying and trying to teach you guys via email (only contact info they provide) and getting NO reply I decided to just ship back using the address that was on the bag that the shoes were shipped in, i put a letter on the inside with order id & reason for return, I just asked for a smaller size listed size I needed and everything! It's been a month & no refund or shoes! They weren't cheap either 40 $#*!ing bucks to waste! Not to mention the 17 dollars I was charged to ship back! Unless I receive my damn shoe exchange or money back I will never purchase from you guys again.

I buy and make mistake. I not wanna cancelled cause lot time get refund. I talk them to change it.
And they say they already shipped it. I was not be able to cancel it. Cause is lot time to wait for refund. And they gave options ti change order if u just buy it. So I did it. And they not read it. They shipped the package first and bad woman I. Support not care. She just say this shipping already why is get shipped before u get my update. I updated it 1 min after
I not recommend. I buy and get what I not want. They not want refund or send new or say sorry. They want me return it after it will come when. I buy it as gift. So bad service not happ

3-5 days for EXPRESS delivery! They never achieve this within the time frame, always takes longer. (they should just say 5 + for Express and longer for Standard) it is annoying when you buy something as a gift and it doesn't arrive till after the event date!

I found quite a few items I wanted to buy on the website. I ended up ordering 2 items~ 1 necklace *The Silver Diamond Chain Necklace* and a super cute black jumpsuit *Black Spaghetti Strap V Neck Jumpsuit*. The ordering process was easy. The shipping was easily tracked and came when expected. The necklace is very nice and I have worn it twice already and it looks great! The jumpsuit is very true to size and looks really cute on. I was very happy with my first purchase with SheInside.com and will be making my next order very soon! :)

First off, the customer service is beyond horrible! They will wait until you complain to focus on your order. My order sat in the warehouse for 5 days before it finally shipped but on the website its says ships in 24 hrs when you add the item to you're cart. LIES! I had to find SiteJabbar in order to get a response from someone from Sheinside. Secondly, Ladies if you are on the curvy & busty side DO NOT BOTHER they're clothes run small. Im not gonna send my 2 items back because Im pretty much done with this company. I dont want the hassle. To *******@shein Im not deleting this review because this is a honest review so no thanks to your 25% off compensation. So do not email me anymore. I guess you get what you pay for! NEVER AGAIN!

The process of returning money is very difficult in this application and is not understood and does not respect people and their money... While on other sites, returning money is quick and inevitable and does not take more than two days. And their money... They took back their things without giving me my money. When they came back, the answering machine answered us that it takes time and that we have to wait!... They even do not respect people at all. They have to allocate a work team that answers directly to an international phone line... I am now obligated to get my money back to buy items with them instead of taking cash from them as I paid them... Unfortunately, I will get my money back and I will delete this disrespectful app his clients

They order your item from china, and takes expensive shipping, for shipping thats free anyways. Your item will be delivered from china NOT Shein, china standard shipping is free. Ordered for 34£ ( 21£+13£shipping), item cost 7.5£ in china, Shein made 26.5£ for doing nothing)

Have waited over a month for my order to arrive, the tracking number has had not been updated since about the 5th of January (it is now the 20th). I usually order from SHEIN and have no problems whatsoever but lately, things have been of worse quality, slower delivery times and more expensive. Probably the last time i order from this website if i don't get my order this week. It's gone past the estimated delivery time and my order is still nowhere to be found!

Its great... my shipping time was fine, when the products arrived they were of good quality, and brand new. The dress I ordered was the complete perfect in size... price of products are quite attractive. I loved the website and will order again :)

I purchased an item and I received it with a missing item when I sent an email for the item and what was missing i received a reply saying they are sure they sent me the item completed which was not when i sent another email no replies! When u do refund u never get ur money back! Hold transaction for ever

I ordered from SHEIN before, needed cheap quality gym jerseys to workout, great fast delivery the 1st time. I was expecting a black jogger under $25 never received it but got my money back regardless! Really disappointed with SHEIN's customer service this time. I understand its the Black Friday frenzy but next time act more professional.

I made the mistake of ordering from this site before checking the reviews. A few hours after placing my order, I opened up a ticket to cancel it. Due to the time difference, I suppose, 2 of my items were already shipped by the time they got to my cancellation request. But they responded immediately and notified me that because 2 items have already shipped, they could refund the remainder of my purchase in 3-5 business days.

I received my refund in just a few days and they even gave me a discount coupon. My 2 items arrived in about 4 days - VERY quickly. My ONLY complaint is the terrible quality of my items. Due to the prices, I def. Expected their clothing to be cheaply made, but the lapels do not line up, the seam is coming apart. I will not be returning the items, as they were so inexpensive.

Overall, I was extremely satisfied with their customer service, but quality of clothing was below what I expected.

ı ordered from this site 37 days ago and it arrived today this site is fraud my other products arrived but a dress didnt arrive its MİSSİNG on the top of it my order is over 50 bucks but ı paid 15 bucks for shipping Very disappointed they stole my money and time I will never shop again from SHEIN I wanted to warn you because nobody deserves this I hope they ship that dress again or refund because ı paid for it (i paid for shipping insurance)