I bought beach clothes for my niece holiday trip. The package did not arrive on time, the company does not provide a refund. Package was checked as shipped, however the company did not ship package.

Delivery Issues
12/10 place order express shipping
12/11 received email below
Waybill: *******906
Shipment information received
12/18 No delivery
SHEIN response
After placing your order, we may need 3-7 business days to prepare your order. This will be our processing time to make sure that your order is accurate. This processing time does not include shipping time.
For your order, it was placed on 12/10, shipped out on 12/16, so the package is still within the time frame now, and if there is no one sign for the package, it will be destroyed by local courier company, because it may caused high Customs fee if the package was returned back to us. Here is the tracking link: http://www.dhl.com/content/g0/en/express/tracking.html?AWB=*******260&brand=DHL
In this case, can you please ask your friend or families to sign the package for you, then return it back to us for refund
12/20 DHL status. No delivery

Waybill: *******260
Shipment information received
Sign up for shipment notifications
Saturday, December 16,2017 at 10:52
Origin Service Area:
HONG KONG - HONG KONG - HONG KONG
Destination Service Area:
ELIZABETH, NJ - ELIZABETH - USA
1 Pieces
Saturday, December 16,2017 Location Time Pieces
1 Shipment information received HONG KONG - HONG KONG 10:52
SHEIN response
S i stated in the beginning, during the big sale season, our warehouse need to ship tens thousands of packages out every day so there might be some delay with EXPRESS.
We apologize for all the inconvenience may caused here, since you have filed the claim, we can process with this issue later once we got the response from PayPal.
Have a nice day.

I RETURNED AN ITEM AND HAVE NOT RECEIVED STATUS ON RETURN, AND IT'S SO HARD TO TALK OR EVEN GET IN TOUCH WITH THEM EVEN ON LINE

I ordered from SheIn on 10-24-2017 14:07:57. My order was sent in two packages. One of them, was only socks. I DID recieve that package. The other one... basically:

Ordered on: 10-24-2017 14:07:57.
I was told it was shipped on 10/24, according to FedEx's website.
When I checked on the status of my package, It told me there was a 'DELIVERY EXCEPTION'

FedEx said reason for delivery exception was: Date/Time

'10/27/2017 - Friday
5:25 pm Delivery exception **** ** **********, PA
Unable to deliver - Please contact local Post Office to pick up or reschedule delivery'

I was home at this time, and was able to have it delivered to me.

THIS IS WHERE SHEIN BECOMES INVOLVED:

(SEE PIC 1)
My first time reaching out to shein, this was the response 'Jamie' had for me. As you can see, she mentioned that it was unable to be delivered due to 'address issues'.

Upon following her instruction, I reached out to FedEx, who told me to reach out to USPS with the package's old shipping #, who then told me: 'THE SENDER HAS REQUESTED PACKAGE TO BE RETURNED'. They told me they couldn't help me with that.

(SEE PIC 2)
On USPS website, this is why they said they couldn't deliver. It was not at all address issues, and I do have a place where my packages are 'safe'. ALSO, I NEVER REQUESTED A RETURN.

(SEE PIC 3)
So then, I made another Shein ticket. This is what 'Susan' has told me. As underlined, she asked me to MAKE ANOTHER ORDER (paying in full) IF I WANTED MY PACKAGE.

(SEE PIC 4)
As underlined:
-My address was correct
-How are they "out of stock" of and "can't ship" something that is ALREADY INSIDE MY PACKAGE
-How is it not possible for them to just reship the package?

(SEE PIC 5)
As you can see, Susan is telling me that they "cannot reship me my package" which is completely inaccurate. You can see that she is also constantly insisting on refunds.

In conclusion

I will NOT be ordering from this website ever again. I'm beyond dissatisfied with their service, and I am absolutely disgusted with their customer service.

Don't buy anything from this website.

They refuse to refund me my packages that have been reshipped to the wrong address that the team is making up. The address on record is correct and when they send the package, they don't use the address on record. Their customer service says that because the address they have is correct they cant do anything. I know the address they have on record is correct, I input it myself. USPS has assured me over 5 times (the amount of times this has happened) they cannot stop a package from being returned to sender due to incomplete address if the sender inputs the address wrong and only commerce can edit address so there is nothing anyone can do to help this but SHEIN itself and they refuse. They have sent the packages 5 times to entirely different zip codes than my own and when confronted with these facts with screenshots, chat transcripts and evidence form USPS, they deny that they have done this. USPS can confirm they in fact have done this and even with proof from USPS, they do not take accountability and refuse to fix this. It's been almost a month of this and over 7 customer service contact attempts to resolve this with them directly. Stop making false claims of customer commitment, because i have shopped there for years and the one time I need customer service (and I will continue to emphasize I only need customer service due to COMPANY ERROR, NOT USER ERROR) you completely disregard the issue and responsibility. Never have I evert had a multi billion dollar business deny that they have done something I have PROOF of just To not have to refund me my own money. I used to love SHEIN and I will absolutely never sponsor them ever again.

By far, the WORST shopping experience EVER. No tracking packages, no customer service number. LAWSUIT

I ordered a Faux leather Shacket, early January 2023, it was cheap, thin, vinyl looking, lining cheap and clingy. This was my first try and order from this company. Their policy for the first item ordered and returned is a full refund will be given back to the way you paid.I searched the policy and an email sent to me about being charged for a label sent to me, nothing disclosed about this. This company is a scam, lie to make money. Then they sent me an email regarding this, saying they refunded me all of what I paid. Well no they didn't, not the shipping back and charging me for a label now, made that up to make a few dollars, are you kiddingDear Karen Tornese,
Thank you for your order! We hope you enjoyed shopping with us.
Order information
Order number:
GSUNTY26X*******
Total Amount:
US$28.44
Shipping Method:
STANDARD SHIPPING
Payment Method:
PayPal-card
Shipping address:
240 west juniper ave unit 1178
Gilbert, ARIZONA
United States
*******
Payment Date:
Jan 04 2023
Estimated shipping time:
Jan 16 2023-Jan 18 2023
Order Summary:
Flap Pocket Drop Shoulder PU Leather Shirt SKU: sw**************
SIZE: Black-M
QTY: 1
Subtotal: US$24.45
Track Order Details
Please log in your SHEIN account for more product information.
Retail Delivery Fees：US$0.00
Sub Total: US$23.00
Shipping: US$3.99
Shipping Insurance: US$0.00
Handling Fee: US$0.00
COD fee: US$0.00
Discount: US$0.00
SHEIN Points: 0
Wallet Balance: US$0.00
Gift Card Deduction: US$0.00
Sale Tax: US$1.45
Referral Discount: US$0.00
Interest Fee: US$0.00
Total: US$28.44
We are here to help
Where is

VERY BIG DISPOINTMNET.

Very poor custmer service, they don't have time to listen there customer, I have order so many product from shein and after the payment they send me msg on
Whatsapp that this produts are out of stock and has been told that you have to cancel all the order or cancelled that 3 iteam which is not avaliable.
Sorry... but i didn't order things to cancelled it later. I have told them to exchange the items with same price produts, which they agreed but later they
Cancelled it without informing me and send the amount to my wallet which I can't use as I'm travilling to another counrty. Which I have mentiond them
Startig from the conversation. I have tried to contact with the customer service but they reply me after one day and when I have send them msg back they
Didn't get back to me and delete our all the conversation and close the chat without solving the Issue. I don't know who is right person to contact, ask serval time to
Contact me but even tho they don't care what there customer saying and telling there own thing and reply back to you after one day.Please thing twice when you are going
To buy the things if your able to take the risk go for it.

I am writing because I would like to open a dispute with Shein as soon as possible.

I purchased $288.48 worth of items on May 6th, 2020 with no sign of my package yet. I have contact Shein several times through two forms of contact: Instagram and through the Shein App. Each time that I sent an inquiry regarding my order, I am given an automated response through social media and the Shein App which tells me to contact the shipper (FedEx). I have contacted FedEx several times and FedEx has informed me that they do not have the package. In fact, Shein still has possession of the package. Shein keeps telling me through their automated systems that the package has not reached the United States, which is false.

I even had to open an additional ticket through the Shein after Shein INVOLUNTARILY closed my original ticket after I told them NOT TO. I have also filed a complaint with the Better Business Bureau regarding Shein.

The information needed to investigate my purchase is below:

Amount: $288.48
Date Order was placed: May 6th, 2020
Current Status of Order According the Shein Tracking: As of May 24th in transit (United States Arrived at Local Courier Facility)

Shein Ticket: *******
O Create Date: 2020-05-22
O Status: Closed INVOLUNTARILY

Shein Ticket: *******
O Create Date: 2020-06-04
O Status: Currently Open

O Shipment Information sent to FedEx on 2020-05-13
O Status: Shipping Label has been created

Also, I've tried SEVERAL TIMES to update my email address on file and Shein does not allow me to do so.

Please let me know if you need additional information such as screenshots & correspondence from Shein.

Please address this matter AS SOON AS POSSIBLE!

Updated review:
Someone from Shein contacted me and refunded the money. Instructions on returns should be worded a bit better to prevent further confusion or add photos that show what you mean...
1. On the website it says "Free Returns IN THE US" I am in the U.S. They always deduct $7.99 from the item you return. So the return is NEVER FREE. I went in to their return policy, it states:
--------------------------------------
Free Returns
We accept returns postmarked within 60 days of the original purchase date.
Use our return label to postmark your return within 40 days from the purchase date, and WE'LL COVER the shipping cost.
For returns after 40 DAYS FROM the purchase date, or additional returns AFTER the first return of the same order, a $7.99 fee will be deducted per package, or you can process your return by using your local post office at your own cost.
-----------------------------------------
The package comes all the way from China, it takes about a week 1/2 to get to Florida with their shipping service. I always make sure to try on the items the same day, so that if I need to return it, it wont take me more than two days from the day I receive it in order to avoid the 7.99 charge. RETURNS are NOT FREE IN THE US. Why do they keep deducting money for returns in different orders?

2. The materials are pretty bad. Most of their stuff is made of 100% polyester. Most people wont dare to wear leggings made of 100% polyester (because fabric is very thin, stretchy, see-through and looks cheap), imagine an entire dress. These are materials that are used for cheap Halloween costumes at Walmart, keep that in mind. Same thing goes for their other materials: Cotton? Always a blend, Sheer fabric? Some of them are made of organza (curtains and table overlays), Sheer voile (banquet hall chair cover)... I am sure there are other examples I can use, but you get my drift.
Now, now. There are a few items that are made of a decent material, but there are too many items that fall under point 2. Kind of 2 of every 6 items. I felt I was taking too many chance. Many people that were reviewing the item didn't seem bothered by those materials. I LOVE the styles in SheIn, but the quality blows. The quality is either - clothes that have gotten quickly discolored, damaged or comes apart at the seams. Always buy the product if a ton of people reviewed it and posted a photo, but you wont find out what the real quality is until you have worn it for a month.

Honestly horrendous service. With all the negative reviews they've been getting, I have no idea how they can still be getting sales.

Avoid this site. They take weeks to ship items that claim they will be shipped within a few days. As such, items that I'd purchased as gifts for people were no longer viable for me. Due to their false information re: shipping times, I had to purchase other gifts from other stores to give to the people I'd bought these gifts for. Due to this being their fault, I wanted a refund but was told I would need to pay for return shipping. This seems completely bizarre to me considering that it was THEIR fault and not mine that these items didn't arrive within the time frames they specified.

Quality is also horrendous. Threads hanging off the clothes and shoddy quality. Very sheer polyester like material - cheap quality, looks awful. Poor workmanship. Sizing is also very bad - they do not conform to standard sizes. Some of the dresses I bought are laughable. If I went out in what they advertise as a 'dress' I'd be getting a few stares from people because they're so short that it looks like a tshirt. Sizing on the blouses I bought are also incredibly off. When I raised this with the incredibly rude and slow to respond customer service rep online, I was told that their sizes worked for other people. This conversation took 1+ hours and nothing was resolved. They are VERY rude and have no idea how to satisfy customers. This won't work for them long term. They have NFI how to interact with customers in a polite or respectful manner and they can't even form proper sentences. Not good for a company selling on an international scale.

After this issue and the gift issue, I was very frustrated with their service and asked that they cover the return postage (FYI, the company is actually located in CHINA and this isn't referred to anywhere on the site). The shipping cost to send this back for my order ($100+ worth of clothing) is incredibly hefty and I believe it is completely unjust to expect that I pay that considering that they are the ones in the wrong.

Please read reviews carefully, I suspect that they even write their own 'positive' reviews on these sites and I know from reading other reviews, people have been asked to delete their negative feedback. Their Facebook page also hides customer comments to the left of the page and those who raise a concern are frequently asked to private message them instead.

This site needs to be reported, they can't keep providing such awful service and products and getting away with it.

UPDATE 12/30. Two of the three items ordered finally arrived. Quality is fine. Sized WAYYYY too small. Large shirt would fit an average 14-15 year old. Still waiting for the third short to arrive. Returns not so easy as I can't figure out where to get the return tracking number from. Since they have free returns I assume they provide the numbers. I am guessing it will take another week for someone to get back to me about this as well.

BUYER BEWARE!
We placed our order on 12/5. I checked it on 12/12 to get a tracking number and it said the order was "processing". Took customer service 3 days to get back to me and let me know:
" Your order been shipped out. But the tracking number still have not been updated for now. So we cant stop it when it is in transit
If you are our register customer, please login your account and find MY ORDERS to check your tracking information. If you can not find the information on the website, please check later because the shipping company needs time to update the information. Or you can email us about the tracking number few days later. "

This sounds like they just shipped it out yesterday! When I check the tracking now there is an added button call URGING SHIPMENT so it sounds like this is an issue for them. This whole process seems fishy to me. I needed this order by a certain date and now it looks like there is no telling when it will reach me. I will NOT be ordering from this site again."

UPDATE 12/18 - CUST SERV got back to me giving me a tracking number - but when I checked the tracking number it doesn't even show that the shipment has been sent yet - still PROCESSING! STAY AWAY FROM PURCHASING WITH THIS COMPANY! IF I DO NOT RECEIVE NOTICE THAT SHIPMENT HAS BEEN SENTWITHIN THE NEXT WEEK I AM REPORTING THEM TO THE US BETTER BUSINESS BUREAU. These shipments are coming from China - BUYER BEWARE