DHgate

My 15 year old son ordered 2 jerseys from them for he and his friend. Only one came and it was his friends size. The seller admitted the other was lost and would not refund them. DHGate was worthless they kept saying send the shipping label for evidence, but how can I have the shipping label when I never received the item. Just lucky I learned this lesson for $20 and not more.

I got sent a different item from what I ordered and seller is refusing to refund. This is out of order. Never buy fron this company. They send wrong items on purpose. I have lost a lot if money sending the item back. Still refusing to go collect the item from the post office, so they do not refund

I made an order with DHGates and their third party distributor who said that they sent the items. Nothing pasted thru US Customs and they didnot have my address on the fake itinerary. They produced a phony tracking number that never made it to United States Customs Distribution Center. US Customs tracks all items large and small coming into the United States border. Be careful some China vendors are bastards and thieves.

I order'd a 600 Dollar Battery...it should be deliver'd by express after 1 week.
No delivery, DHGATE promised to refund my money (650 Dollar with shipping). That was 5 nearly 6 weeks ago. Dispute was promissing a refund 5 days later...nothing!
Then another 2 days later...and another 3 days later...and so on.
Result: DHGATE is Bull$#*!ting me...promising on and on...not looking at avidence...not getting in contact...not even answer if i ask! Such a big company and Bull$#*!ting there customers and stealing money by not paying back!
DHgate should be block'd

Never use dhgate absolute scam
Orders *******9380 and order *******1385 from a company kenh06 scam is they indicate it is sent by Yanwen tracking no supplied but the tracking detailed are false. I have had packages used by this company so know a property tracking steps. Do not use dhgate go to a company like Ebay which you can see clearly company history. Dhgate hold your money for a couple of months then refund you, they encourage crap companies it's in their interest

I purchased three dresses from Dhgate for a family member that's oversees and when they arrived, the quality was terrible and nothing like it was shown online. The fabric of the dresses were extremely cheap and very poorly made. One of the dresses was a wedding dress, and it is not like the pictured showed. It is also hard to communicate with the sellers and they all declined my request to refund me. The dresses come from China and it is hard to have to return all these dresses to them.
One of the seller's name was "wangcai01" and they had the worst quality, and I paid $75 for the dress. Their dispute process is not user friendly.
I don't recommend you buy dresses from them, it is very risky. Buyer beware!
The pictures show one of the dresses I purchased.

I saw an item for only 0.44 as a flash sale, when paid said 0.44 cents, later appeared a transaction by 267 dollars, immediately I wrote to seller to cancel but he said that it impossible because my paid was under review, when my payment clear requested a refund, the seller refused that and send me the item. It is unacceptable, he took my money without my permission and I have picture of all. Finally he blocked the communication with me. And I request a dispute but it was refusing because I need to receive the item. I don't want this and is my money,

I bought a watch from DHGate and waited weeks for it to arrive. Not only was it a different colour to the one that I ordered, it turned out to also be a fake! When you are spending over a hundred pounds on something, you expect to get what you ordered. I contacted the seller, many, many times and he eventually offered me a $10 refund. This obviously offended me. I and I instantly refused, saying that I wanted the watch that I had originally ordered, sending out to me, as I had already paid for it weeks before. I then got an offer of a $20 refund. Am I wrong in thinking that when you order something and pay for it, you expect to get what you paid for? I escalated this to DHGate's completely pointless resolution service (they always side with the seller, as they themselves lose money if they give refunds). I was told that they were sorry that I had had a bad experience but would only give me less than half of my money back? An admission of guilt but still no full refund. I do not trust these people at all, as they clearly make a living out of cheating honest people out of their hard earned cash. They knowingly allow conmen to sell counterfeit goods, passed off as genuine products, and don't even bother to apprehend them in anyway, when they are found out. I have since refused the partial refund (obviously) and have now been told that I have to pay to ship the fake goods back to the lying, cheating seller, and then wait 50 days for a full refund. They must be mental if they think that I am going to spend yet more money and wait nearly two more months before I get a penny back. I do not believe that even then I will see any of my money again. They must be making millions of pounds a year, cheating consumers by selling fake goods to them. STAY AWAY FROM THESE FRAUDSTERS! BE WARNED!

Hard pass on this company and their products!

Highly recommend that you use other options for products than DHGate - Tried them for a 4 figure piece of equipment that arrived damaged and part of it doesn't work. Seller was uncooperative and DHGate didn't do anything to assist in resolving the situation. Very different than what would happen with Amazon and several other companies of this type. We didn't get any messages or notices until we logged into the account and find out that they had closed the case. So we're out $XXXX and have a piece of junk.

Also note - their prices are higher than many other sites like one that begins with A and another one that begins with e.

Hope no one else has to deal with this and take your hard earned money to someplace that treats you right and delivers what you are supposed to get in working order! Truly the WORST shopping experience I've had in years.

What a farce, scamming, company. I've had to write on behalf of my son because as a naive 13 year old, he didn't check real reviews. Any of you out there who zone in to the 5 star reviews, check how many other reviews the #customers have left. You'll find it's generally 1-2! Hmmmm, worth taking seriously eh? Typical cheap, Chinese, knock-off rubbish, rarely delivered and absolutely diabolical customer service. But! Thank you for the very steep learning curve delivered to my son...unlike his order!

My 15 year old son still hasn't received his shoes and it's been six months. Customer service gives the runaround. Never does anything about it. Please refrain from using this buyer. They are definitely a scam.

Poor customer service, rude and lies. I was told the will refund my money but I never got it back. Be careful with DH gate they lie slog

I bought an product there that was so different from the basic description itself. I tried to open a ticket to return and get a refund and the site basically refused, saying it needs to be marked received and 10 days have to pass before I can initiate a complaint. I ALREADY MARKED IT RECEIVED! I reported the transaction to my cc company so they're investigating. I sent them the pictures and the product description as proof. The idiot seller was non-communicative. I'll never utilize these kind of sites ever again.

Please do not buy anything from this site. Cheap nasty products. Waste of money. Don't buy from ghgate

Do not buy from DH Gate they are all criminals. I know because I placed over 60 orders and 90% of the time the item arrives fake counterfeit junk. Then when I do receive a real item, 9% of the time there are no tags, which all new items have. Of the 1% left, half that have some flaw, such as broken, ripped, soiled, etc. Wait, it gets worse! When I take pictures and send to the crooks, its not like they disagree, they actually agree the items are fake, then they turn around and refund 25% of what I paid? I paid $40 for 2 dozen items and when I received fake ones, they refunded $10, then $14 then $18, etc. So I have items worth NOTHING, cant use them, and I lost more than half my money! I have had to contact the FBI, my bank, etc and its been a long, time consuming, roller coaster nightmare. Here is also what they ALWAYS do. They NEVER take returns. No matter what the reason is, they do NOT accept returns. The morons think if they send you a fake item and you say forget it ill return it, I cant use a fake item, its not worth a dollar, let alone the $40 I spent, they think by giving you $10 then they are covered by law. They should all be thrown in jail, because they are all lowlife crooks! They don't even hide the fact that they are crooks! When you place multiple orders, they will ship them all out of order and incomplete. I.E. I placed orders in February that STILL have not arrived and we are in May, yet an order placed in April already arrived. The morons have no idea what they are doing. They don't even give you an answer for shipping this way. The customer service is non existent to useless. Meaning, you can almost NEVER geta life person on the live chat. They offer no phone support, no email support, no live chat, just this message system, that if your lucky enough to get a live person to respond, usually doesn't speak English or doesn't know how to assist you. They are the absolute worst company you will ever buy from, and I hope you never do. On the day I die, after living a full life on earth, taking my last breath, if im asked who is the worst company you ever did business with, I will say DHGate. They are so bad, you literally could not do one more bad thing to top them, they are the hands down the worst! They all belong in jail, and they should burn that criminal organization to the ground so they cant victimize more people. Hopefully my ratings will save some people.

I get excuse after excuse been dam near two months will Neva order from here again want give me a refund nothing I'm taking action trust me

I purchased a counterfeit cell phone, when I went back to the company, they had me send all kinds of information and then told me the Seller said it was not counterfeit and to contact the Seller, which of course was another dead end. Absolute rip off!

I ordered an item for an event it said it come before February 5th, well its been stuck in Saskatchewan for two months, I no longer need it. But I can't request a refund until it's here. I think my package is lost but there's no way of contacting them except by international call, no email, no customer support email or anything. I can't even report it either. I've tried contacting carrier many times via email, it's been over a month with no response. My second update said March 5th, well still not here, HASNT LEFT in almost 2 MONTHS. Do not order from them

I received a damaged bag, when opened a dispute the seller proposed me to send it back and I would get a a full refund including the the cost of re-shipping. He gave me a fake address and the bag was resent to me, I got a refund on the bag but not return shipping. The seller stopped answering my messages and couldn't get help through Dhgate customer service. I was nor even able to leave a review to warn future customers. Very disappointing

I ordered a dress thinking it would come in a few weeks, then months and months later still no dress, you can't get a hold of anyone to help you and apparently from the reviews from people who actually got their order it's all junk anyways so don't waste your money….seems like it's all cheap garbage

I purchased an item off DHgate and the tracking number suddenly stopped. The USPS said it is a common DHgate scam. The item was never delivered. I attempted to contact the seller but they
No longer exist. I went to file a dispute and the DHgate site said I couldn't do that without first
Contacting the seller. Then my dispute got locked out.

I purchased 4 different items from dh gate aand none of the items were acceptable.Two of the items never made it to my address and the other two items were not as advertised.This app should not be used by buyers unless you want to lose money and time out of your life.

I paid 72.16 dollars for a flower girl with navy blue flowers as was on the photo. I got Royal blue and of course the wrong size. Wedding is in weeks time and i have to figure out what the flower girl dress will be. I am so mad and its not worth even the wait. Can you send me a refund people. See the difference on the photos. Its very upsetting.