So it was my wedding and my youngest sister (12 years old) really liked a dress that was on this awful site. I ordered it for her and reminded them constantly to make sure they make the dress according to the measurements i gave them. One month later package arrived. My little sister woke up and ran to open the package as if it was Christmas morning. She started crying. The dress wouldn't even fit a 5 year old. It broke my heart seeing her like that. Immediately i got onto the laptop and messaged them about this terrible service. I asked for a refund and its been 3 months and still haven't got my money back. I've been emailing them constantly and now it has come to the point where they have stopped replying. It frustrates me so much that people can be like this. Is there anyone that can help me sort this out? PLEASE :( $200 gone down the drain.
DHgate is a good site, but it requires some time to get the hang of it. Message sellers and ask them for their opinions or advice before buying a product. Sellers are usually pretty helpful, and their feedback should be a good indicator of their responsibility to handle your order and shipping it out to you on time. Dhgate can be a goldmine for those who have some spare time to look for some incredible deals, especially when buying in large quantities
Order#*******. My experience is very bad of shopping with DHgate. I placed an order for a mens jacket on july 1st and I have not recieved anything yet, I sent a query to your customer service and they said they are sending a new shipment as previous one cannot be tracked. I have not recieved anything again. Please check and refund me the money if you cannot ship.
This site is my main source for finding jewelry products for resale. It keeps getting better. Items take much less time to arrive than when I first started buying. Also, merchants are getting better with their descriptions, so that I don't need to correspond as often to clarify their offerings. My main issue remains a bit with things being labelled or stamped with 925 meaning that it is sterling silver. If it is not pure and just plated, it is lying to label it as such. Also, in most countries when someone says that something is solid silver or gold, it means that it is pure, not that it is durable. Things are definitely improving, otherwise I woyld have moved on long ago. Thank you for providing your service.
Dhgate is a scamming site. I ordered a product, it says in the description that the item will be shipped as soon as order is confirmed. My order was confirmed for 6 days straight abd they didn't even ship it off. And so I messaged the seller to see what was up and he never messaged back. Ever. And I'm still waiting on either a reply, a refund, or my order to be shipped. So I requested a refund. Seller ignores that too and wont approve it. So its safe to say Dhgate, congrats, your service is complete $#*!, they scam you telling good prices and what not blah blah, just so you'll pay for it so they can keep your money and not bother giving a refund OR shipping your product. You screwed one of your good customers out of nearly 50 bucks. Complete bull$#*!. Scamming, conniving little thieves that hide behind their computer screens and take your money is what makes up Dhgate and the sellers. By far worst site I've ever ordered from.
I ordered some Nike shoes from this website. They took my money, charged my credit card. Then i received an email telling me that my order will not be processed until I send them a photo copy of the front and back of my credit card! I replied and told them I would not do that. They replied with "you can trust us". I have never, ever, ever, been asked to give photos of my credit card! When I told them I refuse and to please refund my card, they did and in their comments they said "Customer demanded a full refund". Avoid this company!
I found the unit I purchased was a copy in many ways in appearance of the original Hitachi unit. It was less powerful and poorly constructed. I do not want to go through the hassle of photos and writing to get my money back. Don't spend more than you are ready to give up. They do not reference their shipping number to the order number so it is impossible to track more than 1 order.
Each time I inquire through the website or provide updated information on this review someone from DHG responds with the same and/or more lies - like the fact that there was no dispute on the order that I never received. Paid $160 for nothing but aggravation and time-consuming BS. Same excuses. Same misrepresentations. Just refund the money improperly released to the defaulting seller and stop the song and dance.
Received an email from DHG shortly after leaving this review. I was promised a refund within a week. More than a week has gone by and, no surprise, no refund.
Integrity matters. Yet, DHG creates problems for buyers by not holding its vendors to the established terms of a purchase, then just keeps 'shining' them on with lies. I guess they imagine that unhappy buyers will get tired and walk away empty-handed.
How problems are handled speaks loudly as to an organizations commitment. This one clearly has committed itself heavily toward its vendors - even when they act in bad faith.
So, I have nothing - no matter what contrary assertions are made by DHG - and I paid $160 for nothing except unending frustration. This was a 'test' order in anticipation of a much larger order. Obviously, it was a good thing that I completed this test run. It was, thanks to DHG, a big FAIL.
The five-star reviews must have been straight-forward transactions which did not go sideways. When they do, it is impossible to resolve in a reasonable manner.
Made two simultaneous purchases. Neither ended up being received, yet, I had to pay for one because DHG rewards seller bad faith.
First purchase: Chose item and seller based upon shipper, even though other vendors had better prices. I don't have USPS delivery, so I chose the vendor representing FedEx Ground shipping. Seller did not honor that term of sale and sent it by USPS. I never received it, as a result. DHG refused to demand signature proof of delivery from the seller so that it could be located. DHG kept demanding that I file the claim. Since I don't have standing, as a non-customer of USPS, I could not file. DHG never accepted that reality. The seller never communicated with either me or DHG (based upon chat sessions), yet, DHG rewarded the seller by closing my claim since I could not provide a claim number for a claim I cannot file. It was insane. It was like 'talking' to a wall. In the end, DHG paid the seller for a product I never received despite the fact that the only reason I didn't receive it was the fault of the seller - it didn't even cooperate in the process. The seller could have had the package located. It didn't. Yet, DHG pays my money over to the seller. Paid a lot of money and spent a ridiculous amount of time for absolutely nothing but aggravation and frustration. And, I had to source the product from a retailer since I had a delivery commitment to my buyer. I lost not only the money I paid to DHG, but lost money on the order overall since I had to pay retail for the parts. But, I honored my agreement with my seller. That is what good faith looks like. DHG and its vendors don't really 'get' that concept.
Second purchase: Seller admitted that it did not have the product I ordered, yet, listed it 'shipped' on the DHG website, trying to get me to accept a substitute. I refused. It persisted. DHG would not refund my payment since the item was listed as "shipped." The fact that the seller did not have the product was not a factor it would consider. The seller kept trying to get me buy something. In the end, I did get a refund, but, only about a month later after the delivery window had passed and I filed a claim with DHG. Once filed (for non-receipt) the seller kept demanding that I withdraw it before it would agree to a refund. If I had closed the claim the seller would have been paid automatically. The process of getting a refund for a product that was not even available from the seller was insane. The product was available from other vendors, but I wasn't issued a refund in time to complete those purchases. (And, I wasn't going to place a third order based upon the trouble already experienced until I received the refund.)
Purchase at you own risk.
You get what you pay for for. The quality of my man items has been as expected, the really cheap ones I was test buying to assertain the quality simple as that but 9 out of 10 have been genuinely impressive. I love the business model used by DH Gate it does what it says they are prompt and professional and overall I find them simple to buy from and u think the service is slick. Keep up the good work guys
That's one of my favourite site for shopping.
If you buy from trusted seller everything will be ok.
Plus if u have a problem with your order the customer service will fix it really quick and if you need a refound they will never say no!
Hi Salvo,
Thank you for your purchase. We are delighted that you are happy and satisfied with the product(s) you ordered from DHgate.com.
Here is the good news, we have created DHgate Customer Service facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/
Regards,
Sil
Customer Service Center
DHgate.com
DHgate is a scam. The goods I ordered were never delivered.
I sent two messages and mad a complaint and I have never heard back from them.
You will only be throwing your money away if you deal with these people, they are dishonest... it is a scam, beware!
Don't buy anything from them. Bought a $375 item. After 2 months never got the Item, never got an answer. They charged my credit card, and never resolve the problem.
No phone numbers to call. Nobody responds to your emails...
I wish I would see the rating of this site before I placed order(s) from them.
Please do yourself a favor, stay away from this site!
All of the items looks great on Picture ONLY! The quality of the item(s) are poor or unacceptable, and return the item to the seller ( they are located in China) would cost a lot of money (for example, an item less than 10 oz would cost US$ 20 to $30 to ship via international post), go figure!
The online chat is irresponsible, they kept telling you that no worry, but they cannot take any actions, contact customer service would usually take more than 2 weeks and no help at all!
*** Do Not Order anything from them! IT IS a SCAM!
Good overall experience with all sellers. Goods and prices clearly stated. Goods arrived earlier than stated and where the goods were damaged in shipping, informed DHGate who helped to resolve the situation very quickly. Now just waiting for the replacement.
I order 2 swimsuits and after the purchase my confirmation stated it would take 7 to 12 days to get items. About 18 days later I received my product. I was okay with the items being later than usual but when they got her both 2x's fit like a medium. I put in a claim for both orders, one was denied and refused to be taking back. The second order, sent me an email stating that they had approved my claim and was sending me a new swim suit. They did not verify the size I needed, they shipped another swimsuit without speaking to me. I tried contacting customer service, they told me to leave message with seller, seller never responded and now product is on the way here. I still have the other item and I dont know whether to keep it or send back. Due to the lack of communication with me regarding my product and claim I will not be ordering anything else from this company.
Fraud! I never received the merchandise and my credit card was charged. It has now been 30 days and I want my money back. This is false advertising if you solicit potential customers and provide this type of service.
Please inform me how I can get my money back.
I bought a pair of shoes. There were many different shoe sellers. I found one with great reviews and purchased from them. It took a month to get the shoes but I'm happy with them. I will definitely buy again.
I bought a set of Damascus steel kitchen knives and they arrived within a week to UK. The quality is top notch and they are exactly as described. A fraction of the cost elsewhere. Will be using DHgate regularly. Recommended
Hi Guy,
Thank you for your feedback! We are glad to hear that you were satisfied with your shopping experience on our website. We are looking forward in doing more business with you!
For questions or concerns, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com.
Regards,
Sil
Customer Service Center
DHgate.com
So far only good experience with the site and sellers, only once did i had to go to the customer support for an issue but it was quickly and effectively solved by them, overall the site is very well optimised and quick of access with effective search and results
I have ordered my wedding dress when ordering it said 5-15 days it has been close to 30 days with it still in processing left a message on the site with no response and no way to contact this company took my money but no dress as of yet
Hi Zjaron,
We checked here and the 15 business days is the processing time needed by the seller to prepare the item after your payment is confirmed and this is different from the shipping time. The shipping time refers to the time needed by the courier to deliver the item to your location. We found here and you chose DHL which takes 2-7 days according to the tracking site. The merchant will ship the item on or before 2017-10-24, once this order is shipped, we'll notify you for the tracking number immediately.
Please be sure to check the processing and shipping time for your future reference for you to be properly guided, these information can be found in the item page.
If you have any questions, please do not hesitate in chatting with us by clicking on Online Chat from our Customer Service page: www.dhgate.com/contact/contactUs.do
Sincerely,
Sil
DHgate Customer Service
Overview
The overall reputation of the company appears to be significantly tarnished by customer experiences, with numerous reports of unreliable product delivery and poor quality. Many customers express frustration over inadequate customer service, citing difficulties in obtaining refunds, unresponsive sellers, and complicated dispute processes. While some customers initially found value in the low prices, the overwhelming sentiment is one of disappointment, particularly regarding product discrepancies and shipping issues. Trust in the platform is low, as many users recommend avoiding it altogether in favor of more reputable alternatives.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Ken!
We fully understand the concern you are raising to us. We will be here to offer you the assistance you need to sort this out. Please do provide us your order number (PO#) for your transaction so that we can have it check here on our end and be able to offer you the most efficient resolution.
We also highly encourage you that you send us your response directly to our Live Chat Customer Service so that you will be assisted timely and fast.
Here is the link for our Live Chat Customer Service http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs
Thank you so much for your cooperation and have a wonderful day!
Regards,
Samantha
DHgate