Kiwi.com

Kiwi is a scam
Kiwi is a scam!
Do not book through them, only book through the airline. If the airline cancels they will not refund you. It is nothing more than common thievery. They will tell you you have to go talk to the airline who they have booked the tickets under a different name. They were not even able to provide a full refund of the cancelled flight much less a connection on the same airline. Never use them unless you want to be defrauded.

I ordered a flight with connection through them. The first flight got delayed, so they cancelled both flights (because there wasn't time enough to get to the second flight). I found an alternative second flight, but they still cancelled both flights and although i really asked to get the ticktes to the first flight which i paid for they wouldn't let me. At the end i bought it again (paid twice) and got no refund from KiWI. NEVER USE this service, always better to buy directly

Kiwi are like that person that tramples over a child to escape the crisis. Hands down the most dishonest, scumbag behaviour by any airline I've ever dealt with. They're so clearly trying to make a quick buck at the expense of their struggling customers in a crisis. Ignoring calls for 80 minutes+, offering no chance to reschedule flight and rubbing salt in our wounds by offering us next to nothing in compensation. But what's worse is they offer you the chance to pick between their disgraceful offering of 3 (flight cost 50) or else the chance of something more, but probably nothing in six months time. They've really shown their true colours in a crisis. I WILL NEVER USE KIWI AGAIN.

Horrible service even worse customer service completely botched my reservation in their behalf and when I immediately called to inform them they basically told me I was out of luck and could purchase new tickets with a $10 discount I sincerely hope they go out of business sometime soon and save a lot of people a lot of headaches

DO NOT BOOK WITH THEM! I booked with them, the carrier cancelled, they never gave me credit or a refund. The worst part was that the flying options that they gave me to my destination were all full priced didn't even discounted the money I had already paid. I ended up having to book with another carrier directly and paid double. They're scammers!

I made a reservation nr *******
Biely purchased on skyscanner through kiwi my flights were canceled due to covid 19
I complained twice but I didn't even receive a reply.
I demand a full refund within 7 days

SCAM - Kiwi made us book a flight which doesnt exist. We almost had been stuck in a foreign country. When I called the hotline, they wanted us to pay for new ticket flights. We had to fly to a city 500km from our home and then pay again to commute.
Kiwi replied to our compensation claim more than 2months after. Their response was "your flight wasnt disrupted" and then they close our request. Ofc the flight wasnt disrupted it did not exist!

Don't expect any help from them if you have any trouble with your reservation.

Honestly, you are much better off going through the airline carriers themselves. Kiwi CHANGED the date of my flight without my knowledge, it was almost impossible to get in touch with customer service, when I finally did, they admitted that the change was a mistake but said they couldn't book me on another flight because the airline I wanted to book with didn't accept checked luggage. That sounded very suspicious so I went through the airline itself and EASILY bought a ticket (cheaper than Kiwi was offering) WITH checked luggage. So after that I demanded a full refund from Kiwi for my wrong flight and they said no and closed the case. I am baffled as to how they are still in business because now that I'm doing research, it looks like this is common practice with them. Do not waste your money

One day my flight disappeared from the manage my booking section of the airline, and got an email from Kiwi pretending that the airline had cancelled my flight whilst I could still see it in their own websites a d many other apps.
Following up with them with hundreds and hundreds of messages, and every time some random person offering meaningless apologies but giving me zero action back.
I kept asking them to put me on a different flight, I even searched through their own website and sent them screenshots of the available results but they repeated the same nonsense that the flight that I was asking for "doesn't exist".
Meanwhile, because I had searched through their websites, their marketing team kept sending me emails asking me to proceed with my search and finish the bookings, "shocking"!
This company is the absolute meaning of disgust, fraud, scams and whatever you want to call them. Stay away from it.
For them it's as easy as putting their hand in your pocket and picking up the cash, leaving you stranded in the middle of nowhere and walking away from you.

They charged me for my tickets, then provided no refund when the airline canceled the flight (due to Covid). To make things worse, I'm pretty sure they got the refund from the airline and just never gave it to me: profiting twice from my stupidity for using them. Never give this company your money.

This 3rd party agency is terrible! They do nothing at all to protect its customers when an airline decides to modify their travel itinerary. We're now stuck with a significant layover and missing valuable time we would have otherwise spent at our intended destination!
To make matters worse, their customer service is very difficult to get ahold of. Contact info is not readily available and when you do get a response from their email service, don't expect it to be translatable into your language. They do very little to understand or help your situation and only look t protect themselves from any liability.
If you're looking for a cheap flight, go through Kiwi... but don't expect anything other than a useless 3rd party who books a flight for you (rather than just going direct to the airline webpage and probably finding cheaper options).
I will NEVER be using Kiwi again after this experience.

Their website kept crashing and the Customer Service Team was evidently unaware of Airport layout management and time. Not a good experience. I will never book with Kiwi again.

4 hour delay refused refund so we could make trip ontime with another airline. Customer service barely speaks English. Charging my credit card back and will never book with this company again!

Disastrous customer management. I have never experienced anything like this in my entire private and professional life. No accommodation whatsoever despite the earthquake in Turkey. Rebooking flights is only possible for an unbelievably high fee. Kamlesh Ahir should unfortunately be mentioned here as someone who has attracted extreme negative attention due to his unaccommodating customer management. I will never book a trip here again!

In July of this year I bought a business class ticket to travel from Spain to USA in which they GAVE the option to 1
Buy a guarantee which it "appears" that if you cannot travel for whatever reason you WILL get your money back.
After I purchased the ticket someone gave me a dog (Yorkshire) a lil over four pounds.
For over three weeks we texted back and forth (live person was extremely difficult to connect) about bringing my dog on the plane.
Their first responses was no, then was yea, then was perhaps and it needed up being NO.
I lost almost 3000 EUROS because they did not allowed me to bring my dog.
Please DO NOt EVER buy rockery's through these thieves.
They are legal thieves that make sure they OVER sell tickets making them look great deals because mine was business
While they enjoy their strippers and whatever else they take the food from single women like myself
The worst of humanity

I couldn't fly. They book an international fly as individual stops. Nobody knows you are transiting. Visas required for transit flights?! Super wrong. We missed the flight because of that. Plus you have to pay for checked on laugage $215 and it's only 15kg. No refunds for anything. No guarantees either.

Dont ever use this website if you dont want to be scam the bait is cheaper ticket then in 30 minutes before your flight they Will cancel it because there's No available seats and cant be refunded, I hope this Company sooner or later Will be close down by their government.

Terrible. They changed my information just so i paid extra to change them back, and after I did, It still caused me trouble at the airport. Never booking with them again.

STAY AWAY FROM THIS COMPANY...

I booked a flight with them and 18 hours later i wanted to add some checked luggage and they said it wasn't possible to add checked luggage to my flights as there wasn't a big enough layover in between. The two airlines involved had no issues with it, i had called them before talking to Kiwi.

When looking back at the website i found the option to add checked luggage to the flights before paying (yes i missed it and i admitted this to Kiwi.com)

They still said it wasnt possible to do this when their website was offering it. When called out on this they told me that i had booked a saver fare and if i had paid more for the flights they could have modified the flights.

Absolute shower of s***... Stay clear, go to booking.com instead no issues with them.

Disgusting scamers, riped me of for 300$, stay away from this site, garbage ppl, telling me 48h have to cancel and they passed even if i still have almost 65h till flight, may God give you cancer so you can use that money for hospitals disgusting idiots!

Kiwi pretends to be a simple go between it's all faults of the airline if it cancels the flight and no refund forthcoming while in reality kiwi is an accomplice and keeping it's share from fleecing the passengers because otherwise it wouldn't work with and carry on your site company that canceling flights on the regular basis and proposing flights it has no intention to fulfill. There will be few emails about how sorry they are but never a refund as they already got a kickback from the airline for keeping it on their site. My experience date 12th of June 2023 flight of Flyone cancelled without a refund. Have learned about on arriving at the airport. I have paid to kiwi 365 euro. Kiwi options after cancellation pay 500 extra and use the same airline. Obviously these buddies work hand in hand. Avoid.

Kiwi.com did an unauthorized transaction on my card without my consent! By not refunding my money, they are violating the Department of Transportation policy. There is a 24-hour grace period for a FULL REFUND and I am within that window! GIVE ME MY MONEY BACK NOW!

Horrible. I called immediately after booking a flight because the confirmation email revealed that it was for a one-way ticket and not a round trip like I had intended. I was connected to a representative named Kaladgi and asked her to cancel the ticket I had just purchased no more than 5 minutes ago so that I could rebook a round-trip flight. She refused multiple times, parroting only that it was their policy not to offer refunds and that there was nothing she could do. When I asked to speak to a manager she said that no one was available to speak to me. When I asked for her supervisor's name, she refused to provide it, but said that someone would call me back in the next 2 hours. No one ever called. I had both my cell and house phone with me the entire day. Now I'm forced to contact my credit card company and have them dispute this charge in order to get a refund. Absolutely the worst customer service I've ever experienced.