Kiwi.com

I purchased tickets for 2, choosing seats and a luggage option to Barcelona. Two weeks later I get an email saying they are refunding me the seat option as they couldn't process the seat assigments, due to a system error they say...fine...but then I noticed 2 different confirmation codes, one for each passenger, and handled by different carriers (Iberia, Level)...so I have to go on to 2 different sites to add seats. Then I noticed the luggage option was not purchased with the airline, despite me paying fot it. I contacted Kiwi a couple of times, each time the agent assuring me it's there - I called the airline directly, no it's not there. Got back to Kiwi, told them this, sent them screenshots, and they replies, oh, we have carefully checked your trip, and unfortunately it has not been added, we will purchase now, and send you a confirmation email - well, 24 hours later, still nothing - their customer service is nothing short of incompetent and I will tell anyone and everyone to steer clear.

Terrible absolutely terrible.
DO not use. I've spent countless hours talking to them. Trying to get back my 500 dollars they garuenteed me yet did not give me.

Pure scamming people, left right and center! How can it be possible in this time, robbing people in day light is beyond my imagination.

NEVER USE KIWI.COM FOR TRAVEL!

I needed a last minute flight out of South America for an intl wedding and found one through Kiwi.com; they confirmed my booking and sent documentation stating so. I then traveled 1.5hrs via taxi to the airport; once I arrived, I got a notification that the seat to my flight had been cancelled/given to another passenger. I found a new one and booked it with kiwi credits so I wouldn't miss my other TWO connecting flights, and was told I had $427 in credits after doing so. Upon returning to the USA, I requested a refund of the amount owed to me ($427) by kiwi and was sent multiple denials for reasons unrelated to my situation. I am at my wits end after CALLING, EMAILING, and doing everything I can to contact this company to get MYYYYYYYY $$$$$ back with zero luck! DO NOT BOOK WITH KIWI!

This is now over 30 days past my trip with ZERO responses from KIWI or their staff!

First of all, I am extremely disappointed in your service. I have paid and booked my flights with your company, however not only my flights where not booked, I have lost over £800 in expenses.
For the first time I called to change my flight date, your employee haven't even done their job putting data in the system. To which I had to call again in order to confirm, however I been told that there's nothing in the record.
Once my flight dates where changed I was not informed about the change in price, not that the flights have not been booked. Two days before my flight I have called your company on three different occasions to confirm the check in. On all those three occasions I have been told not to worry, that whiting an hour or two I will hear back from the company. I have audio recording of conversation with your employee, which proves that not once it has been mentioned that my booking has not been processed. I have traveled to the airport, paid for a whole week worth of parking for my car. Your system have informed me that I will need to do check in at the airport which was not processed, once I went to Ryanair stand I was told that my name was not even in the system. I am utterly disgusted how I have been treated and the fact that I have been refused a refund. You have no right to call yourself a company and I truly wish no one will ever get scammed by this company like I have been

We bought 6 tickets with them for different dates, going to Colombia. All 6 tickets were affected for changes that the airlines made ( copa, spirit, viva air), When we tried to call them several times, finally they answered and they said that they can give us a refund for only $ 100 and we pay more than $ 300, if we want a full refund we have to summited an application and wait 3 months to see the results.
They buckets the tickets in different reservations, so went I was at the airport I have to take out the suites cases for all destinations, go back to the ticket counter again and pay again the fee for the bags. At the end is more expensive with them because you have to pay your bags for every airport you go. And when you need to make a change in your fly because the airline change the reservation, it is a problem because the reservation is not connected and they asked you to pay a fee, plus the difference for the new ticket.

Do not buy with them. It is better to pay a little more at the beginning, because with them is going to be more expensive.

I have booked tickets via Kiwi and asked them to add baby on the lap to my travel. Kiwi confirmed that baby is added to the flight. When I came to the airport I learned that baby is not ticketed, so Air Canada cannot allow to take my 10 month son with me ( boarder rule)

All this time I was calling and texting to Kiwi, asking to help to resolve the problem, issue ticket for the baby, but they were super incompetent and were just reply- we added baby, when I was asking for number or reservation they were saying - our agent will sent, but agent did not.

Air carrier tried to help me to resolve situation very much, but they couldn't so it without Kiwi( kiwi supposed to re issue ticket as third party) I called 5 times to Kiwi, I missed 2 possible flights and have spent all day with little one in airport.

At the end I have to buy new tickets for the next day and book hotel room.

I did cry with little one on my hands, trying to get ably help from company I paid almost 1000 usd for 1,5 hour flight.

At the end Kiwi refused even to refund me, because tickets not refundable ( but air carrier sad they are refundable) and they believe they did everything right.

So I very much don't recommend anyone this awful disrespectful and humiliating services, when I'm saying - There is a problem, I cannot take a plane, there is no ticket for my baby, they repeatedly ignore this.

So much suffered, I literally cried all day.

Connection guarantee FAKE
We bought some flights with Ryanair from Madrid to Amman with a stopover, in Warsaw and Budapest. We bought them through Kiwi.com despite the extra cost due to its guarantee covering the connection that Ryanair does not take over. If you hesitate to buy that flight thanks to that service, dont take the risk.
From the beginning we tried to increase the hand luggage, which had to be via email through them, also with extra cost. T
He worst thing is that warsaw flight changed depart time so that the stopover was not viable any more, so they offer a connection according to their reasonable guarantee that costs 5 flights and 4 stops to get from Madrid to Amman. (33h journey with stops in Warsaw, Gothenburg, Milan and Bucharest). Given the impossibility of making such a journey, we request cancellation and reimbursement since we lose a day of travel with paid reservations. The final surprise is that they cancel flights with a refund of 0 Euros without prior notice, and make us a partial refund (it does not reach 40% of the cost of the reservation). They even charged us cancelation tax becuase it was "volontary"

My 18 year old daughter booked a trip from Toronto to Spain for her and her girlfriend.
He friend had a problem and had to cancel so 16 hours after booking this 2800. 00 trip she contacted KIWI to find our her options 1) what she would get back of she cancelled completely or 2) cost to change the date of the trip or 3) Could she get a credit to be used later No one would provide her with any costs to allow her to make a decision. They claimed it would be 30 days to determine the credi

I called them the next day to try and get answers... the same crap and no one to escalate it to. The person Grace ******* claimed she waited too long and that it was over 24 hours... after proving it was less than 16 hours when first contact was made the policy was only for US travel. Grace promised a follow up call or email within 6 hours... no contact So the next day I called again and spent 2 hours on the phone nothing but a promise they would sent an urgent email to refunds... so now today she got an email offering 152 euro credit. So i called and again asked to be escalates after going through the whole process again after 20 minutes on hold they disconnected me.

STAY AWAY FROM KIWI AKA SKYSCANNER

This company is appallingly bad and dodgy. I was desperately trying to get my son to fly home from London in these very scary times and undergoing a lot of anxiety as I had just those few hours on 16th march to book a flight and get my son over as Malaysia announced it was going into lockdown on the 18th of March. I purchased a business class flight with this kiwi company thru skyscanner and the payment went through but then I got a message that they needed further verification. On calling them I was put on an recorded message for over an hour and 15 mins on the phone before they answered the call only to be told I needed to book 12 hours before as they would not be able to process the ticket and verify the payment. The assistant was extremely incompetent in giving a sensible explanation as to why now that she had finally answered the phone she could not verify the payment despite my pleading with her that I didn't have many options as I had wasted a lot of time with this booking and my son would be stranded in London for possibly a few weeks to months.In the end I had to accept that I would have to cancel that seat on the flight and book another one but later when I tried to book another business class seat, the other airlines had also sold out! Plus my money was tied up with this company and was told it would take 10 plus days to be refunded despite kiwis representative telling me that the payment could not be processed! I'm shocked that skyscanner allow such companies to operate under their banner and give so much unnecessary hassle and anxiety to customers in already stressful times.

Given the flight restrictions imposed by this global crisis, I asked for a refund and additional information on my flight. After three days, they never contacted me to give me any kind of information. I also tried to reach out to the Customer service (several times), but it didn't work. Therefore today I decided to cancel my reservation to comply with Kiwi regulations to cancel reservation 48hours in advance. Basically, I had no choice and proceeded with that. Within 5 minutes of doing so, I receive a message from the company saying that, having canceled, I no longer have the right to request a refund! I replied to that email, and they obviously never responded (while ensuring that customer service is active 24/7). Given the unfolding crisis, it is a shame the company is not providing any kind of support to customers. I am seeking out how to submit a legal claim to defend my rights as customer, so that nobody is scammed again as it just happened to me. I will never use this website again, and I will not recommend it to anyone.

I booked a flight to return home from Barcelona to NYC after a family vacation. Two weeks before I was emailed that the flight time had been changed. 24 hours before our departure I received an emailed that the flight had been canceled. I tried calling them to no answer. The Airline did not answer either. I was stuck in Barcelona with my family finally to get home I had to buy new tickets thru another airline. I had to request a refund thru my credit card company. Kiwi offered me a company credit of 94 Euros and to get a bigger refund I had to pay them... PLEASE STAY AWAY... YOU WILL LOOSE MORE THAN WHAT YOU SAVE...

DON'T BOOK ANY... ANY FLIGHTS WITH KIWI.
BOOK RETURN FLIGHTS FROM MBJ TO LONDON... TICKETS HAD THE WRONG MONTH... UNABLE TO CONTACT KIWI NY PHONE... SENT NUMEROUS MESSAGES THROUGH THE SITE... RECEIVED AUTOMATED EMAILS... KIWI REFUNDED £57... 30 DAYS LATER FROM A SUM OF £1900...

Booked $180 worth of flights through this website. 2 days after 1 flight was canceled and the other one was rescheduled. They did not provide a refund and the website was very misleading. The only options were to rebook with them for MORE money after they gave me a $15 credit from the $180 I paid for (What a joke!). Customer service is useless. You get a new customer service rep every time you message them and they copy and paste the response. They promised to give me more credit which was not provided. They promised assisted refund from the airline but no updates at all. THIS COMPANY IS A FRAUD. THEY SCAM PEOPLE! THEY PROFIT FROM SCAMMING PEOPLE. I wished I read their reviews before booking with them.

Though it took some time. Earlier I was tottaly dejected with my experience with Kiwi.com.
But later kiwi.com fully refunded my amount which I really appreciated.
So all was well that ended well.

Booked flights through Kiwi on 13th February to fly from Chiang Mai to Krabi on 1st March.

26th February, Kiwi tell me my flight schedules have changed and I have to pay more money for the new flight or cancel my trip and get a refund of the flights.

This left me with the current situation:

1. Pay more money for a flight I did not change
2. Cancel the flight and lose ******* baht (as of this date $774.90) on the accommodation I booked.

There is no consideration as to whether someone can even pay this extra charge out of nowhere.

Naturally I paid the extra to keep my holiday.

When I asked customer service for a refund as I didn't change the date and it's totally out of my control, they said no because they did not change the flight.

But I'm not allowed to speak to the airline because Kiwi managed the booking.

When I asked the customer service employee on the phone if Kiwi made money off the extra transaction I had to pay or lose my trip, he confirmed yes they take a cut.

Don't use Kiwi.

They are happy to accept payment to manage bookings, but they're not actually going to take responsibility if anything goes wrong and you also cannot approach the airline once you make the booking through their platform.

Their customer service told me they cannot do anything. And they just hide behind their T&Cs.

I feel so let down and cheated.

I bought a ticket via kiwi.com from the USA to Germany with Carrier Iberia Airlines Operated by British Airways, the price per outbound country shows the ticket allowed 1 x 23 kgs checked-in bag, 1 x cabin bag (25x45x25cm) and 1 x handbag/laptop (40x30x15 cm). Outbound as well as Inbound. But the same train has a transit to Heathrow London before heading to Dusseldorf (Germany). When buying a ticker, we are buying from the departing country to the destination. Arrived in London, and the connecting flight was with Eurowings, which surprisingly requested another payment for both (checked and cabin) bags, saying that their flight charges money separately since the ticket I bought didn't have checked and cabin bags allowed. That means on the same flight booked originally with the main carrier (Aberia operated by British Airway), we have to pay two different airlines' different language fees. When I called them to explain what was going on. The customer service agents were horrible and the manager who had scheduled a call back after 4 hrs first and was rescheduled later after 2 hrs finally came to the phone, still came with words without sympathy or acknowledging their traps, and never understood my points. Saying the same thing over and over. Pointing to read all the disclosures and terms of the booking confirmation. I will never recommend this website or company to anyone to use, their ticket may seem to be cheap, please double check, It may cost you more in the end than buying straight from the Airline.

Hi! Let me tell you how I got scammed by Kiwi. This company should be sued, and I have no idea how they are still in business. I booked five flights with them with Ryanair. Instead of receiving Ryanair reservation numbers I received their own Kiwi reservation numbers. That means they do online check in for you. On the Ryanair site you have an option to bring 2 Cabin Bags from 8 each max 10kg each bag. On Kiwi site they did not even provide that information. All they provided is option to book a 20kg bag. So instead of paying 8 for my 10kg bag I had no other option but to select up to 20kg bag fee. For all my five flights I paid $250 dollars. When I called them to let them know they don't have an option for 10kg carry on luggage they responded that everything is already paid for and there will be no correction or refund. Again they do not even provide you with the reservations so you can purchase everything directly on the airline site that you're flying. They do everything for you but they don't even give you an option to pay the carry on price for your under 10kg bag. When I sent them a complaint email they auto responded with irrelevant information. So, instead of paying 40 for my carry on bag 5 flights, I paid $250 dollars.

TL; DR - Don't use these guys. They do a ton of shady stuff and try to hold your money hostage. If you are in the US and need a refund, use the BBB complaint page https://www.bbb.org/us/fl/miami/profile/travel-agency/kiwicom-inc-*******2676/complaints

Booked a trip through them in February. Price got raised on my tickets out of nowhere and I then had to cancel due to some schedule changes. Requested a refund and got told by a rotating group of messengers (which by the way is a terrible way to do it as they had no idea what was going on previously) that it would take 90 days and they would contact the airline. I had read reviews so I knew some of the shady stuff they pull and called the airline to cancel the booking myself. After getting an email confirmation from the airline of a full refund I had to again go through a rotation of messengers to drill home the point that all they had to do was send me back my money. After a few months and no follow up, I launched a complaint on their BBB site (https://www.bbb.org/us/fl/miami/profile/travel-agency/kiwicom-inc-*******2676/complaints) and within 2 weeks I had my money back. DO NOT USE THEM EVER.

If I could rate this zero, I would. I have had an absolutely HORRIBLE time with this company. After booking for a bachelorette months in advance, we received a message that there was a 7 hour delay, which does not work with the schedule. I called and the first agent was not able to change anything without any fee, despite the fact that it was such a drastic time difference. I asked to be connected to a manager, and there was no manager on. 40 minutes down the drain. Since, I've called at least 5 times to which there has NEVER been a manager. Each time I've been told that a manager would call me back and they never did. I have never dealt with such an unprofessional and non-empathetic airline in my LIFE. The kicker—other girls on the trip who purchased the same ticket were able to get their flights changed at NO cost. The same ticket plan as mine.

At this point, I need to cancel for a full refund as this has ruined the trip. I won't even be there for the bachelorette timing needed as we're staying 2 hours away from the airport and therefore need to transport there together.

Thanks kiwi for ruining such a special time in my cousin's life. DO NOT BOOK THROUGH THIS DEPLORABLE COMPANY.

DO NOT BOOK THROUGH KIWI!
I bought a "unique" ticket to Amman, with an extra segment to take a flight from Amman to Cairo. My e-ticket said that my final destination was Amman. I go to the airline's desk to check in, only to know that the information provided to the airline by Kiwi said that my final destination was Cairo and that I had to meet the Covid entry requirements for Cairo, and not Amman. I had to book another flight through the airline.
And of course, Kiwi did not own up to this and said that it is non-refundable for no valid reason!

I booked a flight that the airline canceled. The airline refunded KIWI, I have provided KIWI the letter that states this, and KIWI won't refund me. I have provided KIWI a letter from the airline, copies of our boarding passes, and dollar amount of the refund. KIWI will not refund me because I do have have their booking number. The booking number was removed on the APP by them conveniently.

It's impossible to return your tickets even more than 2 month before the flight! And you will never call them to resolve any problem