Kiwi.com

For a year and a half I have waited for the sum of $1,132.00 from Kiwi as I booked a flight with Ryan Air through them. The flight was cancelled due to COVID. When I initially requested a refund, they asked for $21.64 to get my money back from Ryan Air. A year and a half later, they sent a refund for $21.64 but not for the $1,132.00. They then said to contact Ryan Air. Often they are automated responses. You can never get a live person. This company is a scam and is sitting on my money and many other people's money. DO NOT BOOK WITH THEM.

Non reliable.
I booked my flights to Florida with them $714.
When XL airways went bankrupt. They were suggesting to either book another flight for $500 or estimate the refund. Out of curiousity I wanted to estimate amount of refund.
The next day they had canceled all my flights without my approval! And did a refund of $124.
When I called them to require that they rebook my flight because they had no right to cancel them, the answer was "we are really sorry we can't, all we can do is give a voucher of $50 on your next purchase with us".
Poor solution. I will never book anything through this kind of agency.

If you are traveling and using an online site, I encourage you to stay away from Kiwi.com as they do not fulfill their 'money-back guarantee'. Our flight on May 10th from Cyprus to Luton was delayed 1.5 hours which caused us to: miss a connecting flight, miss our scheduled night at an AirBnB, have to go to a hotel, reschedule our connecting flight, and miss a scheduled non-refundable tour. All together, the delayed flight cost us $876.46. So, do NOT use Kiwi.com or Wizz Air.

If I could give kiwi.com no stars, I would - I had to hit 1 to allow me to continue.
The day before we left NZ we received a notification from kiwi.com that our luggage component had been removed from our MAD-CDG and a refund was on its way (duly turned up). Contacted kiwi.com - who basically told me to contact the airline directly myself (bit hard to do when flying...).
Arrived at MAD early to sort - the look on the faces and subsequent conversation PERFECTLY reflected that the error was generated by kiwi.com, and not Air France (kiwi.com suggested that AF had cancelled). WE sorted this issue with the helpful AF staff, and merrily travelled along...
3 days ago, I complained to kiwi.com - and surprise, surprise I've had no response, not even an acknowledgement.
To add insult to injury - the receipts I've submitted for reimbursement will take up to THREE MONTHS to process.
NEVER, NEVER, NEVER use kiwi.com for travel!

Kiwi.com charged me 71 for the baggage that was never processed with the airline! In other words - they stole 71 from me!
Luckly, I was able to detect that and solve all the issues directly with the airline before my flight, although I had to pay for the baggage again! Kiwi.com is a scam, never buy nothing from them!

I've contacted them to get info about my parking that I additionally added using wizz air and information was send to kiwi because initially they bought a ticket from their account. I called them many times and they even changed my date of birth so I can't confirm myself to reach them on the phone. Later they changed my return flight to the same date as departure flight and proposed options of paying additional money to get a flight that takes 10H instead of 2H meanwhile on Wizz Air app my initial flight is available for booking. There are working Indian and Pakistani scammers only

22/11 at night I bought plane tickets from Milan to Rome because they were cheap - 51€.
23/11 wake up with an email stating that they couldn't process my order on time and that now the tickets cost 150€.
Instead of paying the difference, like they should (as this is not, by any means, fault of the costumer), as this is problem with THEIR services, they only reimbursed the 51€...
With an already paid hotel and non-existing help from costumer service this is a terrible situation to be in. Wouldn't recommend Kiwi to anyone.

KIWI.COM advertising for very Cheap Prices, once you entered your Payment Method Information, they Charged more than double the price, When you call their horrible Customer Service, the only choice is to let you accept voluntary Cancellation, to return you only 11 Euros ($11.88). That's positive scamming. Be aware, Don't Trust KIWI.COM,

This site is such a cheater. My sister booked a flight from them which got cancelled by the airlines itself. Airlines told to give the full refund but these guys won't give it back to her. They don't want to contact the airlines and says that it's again their police rules to contact the airlines. Which is totall bull$#*!. Never gonna trust this site. So untrustworthy.

I will NEVER use KIWI booking again. My son was flying from Seattle to London to Mallorca, Spain. His flight to London was diverted ti Iceland due to a medical emergency. When he finally made it to London he had missed his connection. He called KIWI and was directed to another flight which he had to pay for himself and was told by KIWI representative that he would be reimbursed. He was not offered any food or hotel vouchers and spent the entire night in a chair at the airport. Once the trip was over and we contacted KIWI for the promised refund we received nothing. I attempted 3 times including going straight to the airline, but never got anywhere.

They are a scam. Awful costumer service, nonexistent to say the least. I booked a flight with them and I did not have internet at the time. They claimed that they sent an email to document the changes in my flight. Considering that I was not able to respond within the time allocated as I was in the airplane and with no internet until the next day where I was able to buy a chip to insert in my phone so that I could have internet, they choose not to honor my flight or make any accommodation after that time.

Flight was cancelled by on 12/27/2021. I had to purchase tickets with another airline to avoid my son being stuck in a strange airport overnight. Kiwi instructed us to reach out to the airline, Spirit, who referred us back to Kiwi as we had FULLY REFUNDABLE tickets with their "GUARENTEE: through their service and they also would not refund the connecting flight he also missed. This has been an open case since 12/27/2021 and is now 03/27/2023! No communication other than it is still in the process and please allow time as it could take up to 3 months...it's been 5x that! And I have to reach out every couple months just to TRY and get a response. Last communication on 01/09/2023 said we are still processing it, to allow 3 months but do not keep sending in refund requests as this will not making it go any faster. Maybe a lawsuit will expedite the process?

24th of February 2021 I bought 2 tickets from Warsaw (Poland) to Sydney (Australia) for 3rd of March 2021. The ticket costed a fortune! It was around 3 400 USD! There were 4 connecting flights to get to Sydney and there were 2 transfers in the USA. It occurred that USA borders were closed even for transit, so they should not have sold us those tickets! We managed to bord the first flight to the UK and then we had to buy other tickets for another almost 4 000 USD! On the 10th of March I claimed a refund because I had to pay off my credit card and you know it costs a lot if you don't pay it off on time! 5 months later my KIWI.com profile says, they are dealing with the increased number of complaints, and it may take 3 months before they deal with my refund. Had they not been selling the flights that people are not able to board, they would not be facing that issue! I recommend buying tickets directly on the website of the airlines.

Booked 3 tickets for my family and 4 days before the flight I checked in with the airline company to check the status of the flight since there is a lot of uncertainty with covid. I was told by the airline representative that the flight never existed and it was a fraudulent ticket. Couldn't believe it so I walked in to the local office of the airline company and sure enough it was fraudulent. Called kiwi and explained but the rep ( Krishna) refused to take my word for it. He couldnt get hold of the airline but assured me that someone will get back to me by the day ends. No call back received for another 24 hours. This time they are saying yes it was cancelled in the last minute which is a lie. Told me to wait for 3 months for my refund. What a world we live in

Bought tickets through kiwi and paid for bag and when we got to the airport the airline said we didn't have a bag paid for although we saw it when booking with kiwi and paid 129$ for it. We ended up having to pay again. Contacted them and they were not willing to refund or do anything about it. Even the airline rep said that kiwi are thiefs because it happens often. Do not book with them!

They do not offer any support or compensation should the airline change their flight schedule without your consent. If you ask to rebook your flight to more closely matches your original booking, you will have to pay full price again.
You are on your own if you book your flight with KIWI.

I booked a trip throw kiwi that had multiple flights. One of the flights got cancelled and kiwi solution to that was to ask me for another 1000 euros (which was the original price of the trip) so that they can get me into another flight. I tried to get a refund on my own, but kiwi doesnt let you do that so you are stuck with them until they manage to get a refund from you, which can be in a sort of credits that you can onlyt spent on kiwi. I would advice anyone to stay away from their services. Do not spent one single penny here.

Booked me onto a transfer where the booking counter was closed when I arrived so I couldn't get a boarding pass. Said to buy a ticket then get a refund through the kiwi.com guarantee. Refused to give any refund because my flight arrived on time, ignoring that they booked me on a flight which arrived too late to transfer

I booked and paid for a roundtrip flight from Miami to Boston. 2 weeks later Kiwi.Com notified me that the first leg of the flight was cancelled by the Airline. They offered me a bait and switch flight instead that took an extra 31 hours and cost nearly $200 more. I asked for a refund and they said that I wasn't entitled to a refund, but that they would give me a $10 voucher for a future flight. They were committing Fraud. I filed a claim with Paypal and Paypal ruled in my favor and took my stolen money back from KIWI.COM.
BEWARE OF KIWI.COM. They tried to steal my money and thankfully Paypal got my money back from these Criminals.

My mother had to flight from JFK to Sofia Bulgaria. We made a HUGE MISTAKE to get tickets from Kiwi.com. Not only that the flight was bad, but they lost her luggage ( which we paid $130 for) and when I called to see what can be done, I spoke with a person that didn't speak much English and refused to let me talk to a manager. I will never use this company again, and will never recommend it to anyone

We were unable to leave the war zone in Ukraine and canceled the booking on the kiwi.com. We didn't get our money back.1500$! For a Ukrainian pensioner, this is a pension for two years! The whole world provides humanitarian aid to civilians in Ukraine. And the owners of the kiwi.com take the last money from the Ukrainians!

I could give this trash company a negative review if there is an option. I dont even know why companies like this still in business!
OMG! I wish I have read these people' review before I booked anything from this company. I had the worst experience from this company.
I booked a ticket for my mom flying from China to USA on Feb 25th, the flight got cancelled, even tho the flight agreed to refund me the money! And Kiwi.com REFUSED to give me a full refund! The most stupid excuse I ever heard from them is: You are not get refunded on the baggage fee you paid, even tho your flight is cancelled and you didnt use the service!
Its very frustrated to deal with them, workers and even supervises are very ruled and useless, all they can say to you is NO! I hope this company go out of business soon, dont harm more people!

They scammed me. They gave me an option to lock the price for 72 hours. I locked it and tried after 48 hours to book again. It said the price has shot above a certain limit and we couldn't lock it. I tried 3-4 times and it gave me a same popup. The deal was that I will get my money back if the locked price shoots up. I never got the money back. I booked another ticket with some expensive rates. Then I contacted Kiwi customer care and asked them for a money back. Every time I ask them they said you exceeded the 72 hour limit and unfortunately we can't give a refund. That is ridiculous. I asked them 5 times and every-time they gave me this response. What a fraudulent business.

According to them, my below screenshot means lock is expired. While it means that I have 24 hours more. I clicked on that email as soon as I received it. And I am 1000% sure that it was hardly 48 hours since I booked. I am surprised such a company still survives.