business logo of Shein

Shein

shein.com
casual, preppy, streetwear, general men, womenAge 0-3, 4-12, 13-18, 19-25, 26-45, 46-60
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About the Business

Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.


shein.com
China
Shein is part of Nanjing Lingtian Information Technology Co., Ltd.
Founded in 2008
Clothing item from SheinFashion apparel by SheinMerchandise from Shein clothing lineShein fashion product

Business Highlights

General

Parent Company: Nanjing Lingtian Information Technology Co., Ltd.
Year Founded: 2008
Target Gender: men, women

Shipping

Shipping Cost: $3.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $29

Returns

Return Policy: free
Return Instructions: items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker
Return Cost: free for the first return only, then returns are $7.99

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL), Women's (2XS, XS, S, M, L, 0XL, XL, 1XL, XXL, 2XL, XXXL, 3XL, XXXXL, 4XL, 5XL)

Customer Service

Support Channels: chat

Payment Options

Payment Methods: card payments, financing, Google Pay, Apple Pay, PayPal, Venmo, Affirm
Buy Now Pay Later: Afterpay, Klarna, Zip Pay

Membership Programs

Rewards Program: Rakuten, TopCashback, Mr. Rebates, Active Junky

How would you rate Shein?
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Reviews Summary

Shein has a rating of 1.8 stars from 4,922 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.

service
1,606
value
1,500
shipping
1,591
returns
1,192
quality
1,426
This company responds to reviews on average within 9 days
Netherlands
1 review
5 helpful votes
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Bestelling
May 30, 2018

Uiteindelijk is de bestelling afgeleverd en ben ik keurig benaderd door hun klantenservice. Inmiddels nog een bestelling geplaatst. Ben benieuwd of het nu wel goed gaat.

Shein attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 28, 2018
molly m. Shein Rep
over a year old

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

France
2 reviews
0 helpful votes
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Experiencia muy positiva
October 30, 2017

Mi pedido llegó en el tiempo estipulado incluso unos días antes
Mi experiencia con ellos es muy buena
La calidad del vestido es perfecta mejor imposible

Date of experience: October 29, 2017
Turkey
2 reviews
0 helpful votes
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ürünler tam da istediğim gibiydi. Çok memnun kaldım. Tekrarında da mutlaka alışveriş yapacağım bir site oldu. Siparişimde gayet hızlı ve sağlam bir şekilde elime ulaştı

Date of experience: November 13, 2017
Canada
1 review
0 helpful votes
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Je n'ai jamais reçu la commande et il ont débité ma carte de crédit je suis vraiment déçu de cette compagnie faites attention il disent qu'il vont livrée chez vous et c'est pas vrai

Date of experience: August 6, 2023
molly m. Shein Rep
over a year old

Bonjour, nous vous souhaitons une bonne expérience.
Pour vous aider, veuillez contacter le service clientèle par APP.
Cliquez sur "moi"->Soutenir->service client->entrer votre question dans la boîte de message pour obtenir une réponse. Si la réponse ne correspondent pas, continuez et la décrivez en détail. Nous sommes toujours à votre service.

Spain
1 review
0 helpful votes
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ME ENCANTA SHEIN!
March 20, 2018

Es la web mejor diseñada, con las mejores tendencias y la relación calidad/precio es insuperable.
Los envíos son bastante rápidos. Y nunca me he equivocado en el tamaño!

Date of experience: March 19, 2018
Belgium
1 review
0 helpful votes
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Le meilleur des sites chinois que j'ai testé avec un très bon rapport qualité prix
Tous les articles que j'ai achetés sur ce sites est de superbe qualité
J'adore et je recommande

Date of experience: June 7, 2018
New York
1 review
0 helpful votes
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FUE MI TERCERA ORDEN, NUNCA LA RECIBI Y GASTE $104.90, USPS NUNCA ME LA ENTREGO, ESTUVE EN MI CASA ESE DIA Y NUNCA TOCARON MI PUERTA, RECLAME A USPS Y NO ME ACEPTARON QUEJA, EN EL PORTAL DE SHEIN ME DIJERON QUE CHEQUEARA CON MIS VECINOS O USPS. SHEIN EN SU PAGINA NO TIENE SECCION PARA RECLAMAR MERCANCIAS NO RECIBIDAS. NECESITO UNA RESPUESTA.
MI NOMBRE ES CANDIDA NAZAR ORDEN #GSHMYW*******N8C DE MAYO 13,2020

Date of experience: June 9, 2020
molly m. Shein Rep
over a year old

Hola, sentimos mucho por lo ocurrido. Para un mejor servicio, le sugerimos que se ponga en contacto con nuestro servicio de atención al cliente a través del siguiente enlace: https://es.shein.com/robot?page=navigationBar. Le ofreceremos una solución adecuada lo antes posible. ¡Que tenga un buen día! ❤️Por favor, introduzca【Contactar con un Agente】y envíenos un ticket.

Brazil
1 review
0 helpful votes
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Boa qualidade
May 7, 2018

As roupas são de boa qualidade e sempre tem muitas novidades. AMo!
Sempre que comprei com a Shein, recebi tudo certinho. Bem embalado e de acordo com o pedido.

Date of experience: May 3, 2018
Arizona
1 review
0 helpful votes
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No te regresan el dinero cuando haces devolucion mi hija hizo compras en diciembre 2019 y hasta ahora no han devuelto nada a mi tarjeta la devolucion la hicimos en enero 2020

Date of experience: June 10, 2020
molly m. Shein Rep
over a year old

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

France
1 review
0 helpful votes
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Love Shein
October 30, 2017

Je ne suis jamais déçue par mes commandes. Il y a beaucoup de choix et de vêtements tendances.
Je suis toujours contente des articles que je reçoit et je continuerai à aller sur le site.

Date of experience: October 28, 2017
Canada
1 review
3 helpful votes
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Satisfaite
December 30, 2016

Tres beaux articles tres conforme a la description et aux photos, qualite au rendez vous, j'ai commender plusieurs fois de ce site et j'etais a chaque fois tres contente de mes achats

Date of experience: December 28, 2016
Argentina
1 review
1 helpful vote
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EXCELENTE!
May 23, 2018

Me encanto el producto - Es tal cual como se muestra en la foto!
El talle me quedo perfecto y las medidas son correctas
Recomendable 100 %.
Me llego rapido y en excelente estado el producto!

Date of experience: May 22, 2018
Morocco
1 review
0 helpful votes
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Good
April 27, 2018

Bonne expérience avec le site, je recommande les articles qui sont de très bonne qualité, j'étais très heureuse de commander sur ce site. Je vais surement retourner au site

Date of experience: April 26, 2018
Oklahoma
1 review
0 helpful votes
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Awesome clothing!
October 23, 2019

Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it Love it

Date of experience: October 19, 2019
RU
1 review
0 helpful votes
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Качество
January 29, 2018

Вещи отличного качество. Отличный дизайн и стиль. Всегда посылка приходит во время! Спасибо что создаёте качественный онлайн шоппинг
Рада что сотрудничаю с такой замечательной компанией!

Date of experience: January 29, 2018
Italy
1 review
0 helpful votes
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Conosco il sito di meno di un anno, però da allora ho già un armadio pieno con i loro capi, uno più bello dell'altro. I complimenti ricevuti sono tantissimi, e mi sento fortunata di riuscire trovare e comprare a così poco soldi dei abiti che poi battono tutti, in qualunque posto vado, ho i abiti migliori e non rischio ne essere banale ne incrociare qualcuna che indossa lo capo. Mi domandano in tanti da dove gli prendo. Comunque. Sono molto contenta di comprare da SheIn è più che vado avanti in tempo e compro, vedo che non devo più aspettare un mese che mi arrivino, ma 2,3 settimane (per il express shopping). Arrivano nel negozio del moroso, e quando lui me gli porta salto in su di gioia come una bambina, sembri che arrivi Babbo Natale. Ragazze, è davvero il miglior sito, costano poco, sono particolari e non gli troverete mai in negozi qua, e sopratutto sai che arrivano e che non ne hai delle sorprese, perché TUTTI I CAPI CORISPONDONO ALLE FOTO, l'unica sorpresa che puoi avere e che il materiale dei certi abiti sia tanto meglio di ciò che aspettavi! Love you, SheIn!

Date of experience: May 4, 2016
Spain
2 reviews
1 helpful vote
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Encantada
August 30, 2017

Shein cada día me gusta más. Tiene mucha variedad a unos precios muy buenos y sus pedidos son muy rápidos. Encantada.

Date of experience: August 29, 2017
Spain
1 review
1 helpful vote
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Excelente
May 8, 2018

Toda la ropa que pedí era de buena calidad y las tallas som tal y como prometen.
Sin duda, lo recomiendo.

Date of experience: May 8, 2018
France
1 review
1 helpful vote
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Top
May 4, 2016

Un bon site des habits vraiment sympa les tailles correspondent assez bien
Un peu long pour la réception mais toujours contente!

Date of experience: May 4, 2016
Spain
1 review
0 helpful votes
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Encantada
March 13, 2018

Gran calidad de los productos y envíos rápidos sin ningún problema. Prendas muy a la moda y bien hechas

Date of experience: March 12, 2018