Shein
About the Business
Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Shein has a rating of 1.8 stars from 4,922 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1962nd among Women's Clothing sites.
Todo lo recibido me gusta, la moda está actualizada y el tema del tallaje está mejorando bastante...
Il sito di shopping online assolutamente migliore! Qualità eccellente e veloce spedizione Preferito di tutti i tempi!
Espectacular, algo que no puede faltar en tu closet ya que sin duda te dejará con la boca abierta con ganas de más
Ótimo produto, excelente qualidade. Adorei, site super confiável. Peça como descrito no anuncio, chegou super rápido
Me encantan los productos que tienen y sobre todo sus precios. Además, la variedad que tienen está genial. Recomiendo 100% esta tienda!
Excelente relación calidad precio, ropa bonita, la aplicación súper sencilla, fácil de utilizar, la ropa es hermosa. Todo llega perfecto.
Todo me encanto apesar que me habían dado fecha llego antes y en muy buenas condiciones, todo muy protegido
Gracias
Todo me encanto lo único malo esque tarda mucho en llegar pero espero que todo bien es la primera vez que compro y espero no decepcionarme
La calidad de las prendas esta muy bien. Las tallas me quedaron de igual manera muy bien. Lo recomiendo.
Estou extremamente satisfeita com a compra, amei demais, tamanho super ok e entrega rápida, indico o site para todo mundo.
Globalement bien. Il manquait un article dans ma dernière livraison mais équipe très réactive. Ils me l'ont remboursé.
Devo dire che sono stati efficienti, spedizione in anticipo di 9 giorni e pacco intatto se non un po ammaccato per il resto buono
I recently discovered unauthorized debits on my account from Shein, which I never authorized. It was 5 transactions. This company withdrew money without my consent. I had to contact my bank to dispute the charges and block further transactions. This experience has been frustrating and time-consuming. I strongly advise others to check their statements carefully and avoid dealing with this company. If you've had a similar experience, report them to the appropriate consumer protection agencies.
Very frustrating and disappointed!
Hello,
We are noticed about the problem you have encountered and would like to help you resolve it.
Keeping your data safe is our highest priority.We use industry standard data protection technologies and advanced security analytics to protect our infrastructure and data.
Please rest assured that SHEIN attaches great importance to protecting user privacy. We follow the world's most stringent data security standards, adopt data encryption technology, secure storage solutions and network protection system triple protection mechanism, and have passed ISO 27001 information security management system certification and PCI DSS payment card industry data security standard certification. We will never collect and process your personal information without your permission. According to our privacy policy, only with the user's authorization and permission will we provide reasonable services or product-related services requested by the user.
We advise that you contact your payment card provider to report your card as lost/stolen if you have not already so that they can investigate the disputed transaction and take action.
Please contact our customer service center via this link https://us.shein.com/robot?page=navigationBar.
Please type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap. Thank you and have a nice day!
Thank you,
SHEIN
I've been speaking to customer services for over a week now and they refuse to help. My parcel has gone missing, it's not the first time but I didn't pursue things the first time it happened.
They say they need proof. I've sent them several screenshots and copies of emails from the logistics company, as asked, but they still won't help.
I'm very disappointed with their customer service. I've been a loyal customer for a few years now.
Dear Customer,
We highly value your feedback and are sorry to hear about the difficulties you've encountered in resolving your issue. We are committed to providing satisfactory solutions to all our customers. To further understand your situation and expedite a resolution, we would like to gather more information via a secure method.
Please reach out to us with more details via private message on our official social media profiles, or you may contact Customer Service by app.Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. Your case will be given priority, and we aim to provide you with a satisfactory response as soon as possible.
Thank you for your understanding and support. We look forward to resolving your issue promptly.
Sincerely,
SHEIN
I ordered an item 3 times now and each time it asked for payment verification by uploading a screenshot of bank transactions. I uploaded the transaction multiple times and every single time it failed, I lost my coupons, and I am skeptical of whether the company has the authentic brand that they claimed they were selling. Customer service is non-existent and if you have issues, they will drop you like a hat. I recommend making tangible purchases from other ecommerce websites if you want to ensure a quality experience and authentic items with quality. Edit: Re-ordered, stuck in a loop, and issue not resolved even after the company comment below. I have tried the customer service multiple times now and the customer service has not been helpful AT ALL. The boilerplate response from the company below is more about damage control than actually a helpful solution. Seriously, Shein, get your act together and actually be helpful.
Hello, our team has sent you an email regarding your order. Please check your email for updates. If no email is received, it may have been filtered to your spam folder. We look forward to hearing from you. :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Désolé pour la réponse tardive, je suis heureux que votre problème ait été résolu. Si vous êtes satisfait de nous, n'hésitez pas à ajuster le nombre d'étoiles qui vous semble approprié pour notre service, merci!